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support/mem/intune/device-configuration/users-cannot-logon-windows-multi-app-kiosk.md

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---
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title: Users can't log on to Windows 10 or 11 computers with multi-app kiosk profile assigned
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description: Explains why a user can't log on to a Microsoft Entra joined Windows 10 or 11 computer if a multi-app kiosk profile is assigned.
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ms.date: 03/18/2025
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title: Users can't log on to Windows 10 or Windows 11 computers with multi-app kiosk profile assigned
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description: Explains why a user can't log on to a Microsoft Entra joined Windows 10 or Windows 11 computer if a multi-app kiosk profile is assigned.
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ms.date: 03/19/2025
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search.appverid: MET150
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ms.custom: sap:Configure Devices - Windows\Kiosk
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ms.reviewer: kaushika, joelste, intunecic, mobazzar, cchi
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ms.reviewer: kaushika, joelste, intunecic, mobazzar, cchi, chboeye
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---
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# Users can't log on to Windows if a multi-app kiosk profile is assigned
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This article helps you fix an issue in which a user can't log on to a Microsoft Entra joined Windows 10 or 11 computer if a multi-app kiosk profile is assigned.
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This article helps you fix an issue in which a user can't log on to a Microsoft Entra joined Windows 10 or Windows 11 computer if a multi-app kiosk profile is assigned.
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## Symptoms
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When a user tries to log on to a Microsoft Entra joined Windows 10 or 11 computer that has a multi-app kiosk profile assigned, the attempt fails immediately before the user profile is loaded.
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When a user tries to log on to a Microsoft Entra joined Windows 10 or Windows 11 computer that has a multi-app kiosk profile assigned, the attempt fails immediately before the user profile is loaded.
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:::image type="content" source="media/users-cannot-logon-windows-multi-app-kiosk/welcome.png" alt-text="Screenshot of the Sign in page." border="false":::
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:::image type="content" source="media/users-cannot-logon-windows-multi-app-kiosk/sign-out.png" alt-text="Screenshot of the Sign out page." border="false":::
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In this situation, the kiosk profile logon type is **Microsoft Entra user** or **Group**. Additionally, the Windows 10 or 11 computer uses a local account, and you notice the following error messages in the Event Viewer logs:
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In this situation, the kiosk profile logon type is **Microsoft Entra user** or **Group**. Additionally, the Windows 10 or Windows 11 computer uses a local account, and you notice the following error messages in the Event Viewer logs:
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- Microsoft Entra ID - Operational logs (Sample 1 - MFA required via conditional access):
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> Log Name: Microsoft-Windows-AAD/Operational

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