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1 | 1 | --- |
2 | | -title: Users can't log on to Windows 10 or 11 computers with multi-app kiosk profile assigned |
3 | | -description: Explains why a user can't log on to a Microsoft Entra joined Windows 10 or 11 computer if a multi-app kiosk profile is assigned. |
4 | | -ms.date: 03/18/2025 |
| 2 | +title: Users can't log on to Windows 10 or Windows 11 computers with multi-app kiosk profile assigned |
| 3 | +description: Explains why a user can't log on to a Microsoft Entra joined Windows 10 or Windows 11 computer if a multi-app kiosk profile is assigned. |
| 4 | +ms.date: 03/19/2025 |
5 | 5 | search.appverid: MET150 |
6 | 6 | ms.custom: sap:Configure Devices - Windows\Kiosk |
7 | | -ms.reviewer: kaushika, joelste, intunecic, mobazzar, cchi |
| 7 | +ms.reviewer: kaushika, joelste, intunecic, mobazzar, cchi, chboeye |
8 | 8 | --- |
9 | 9 | # Users can't log on to Windows if a multi-app kiosk profile is assigned |
10 | 10 |
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11 | | -This article helps you fix an issue in which a user can't log on to a Microsoft Entra joined Windows 10 or 11 computer if a multi-app kiosk profile is assigned. |
| 11 | +This article helps you fix an issue in which a user can't log on to a Microsoft Entra joined Windows 10 or Windows 11 computer if a multi-app kiosk profile is assigned. |
12 | 12 |
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13 | 13 | ## Symptoms |
14 | 14 |
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15 | | -When a user tries to log on to a Microsoft Entra joined Windows 10 or 11 computer that has a multi-app kiosk profile assigned, the attempt fails immediately before the user profile is loaded. |
| 15 | +When a user tries to log on to a Microsoft Entra joined Windows 10 or Windows 11 computer that has a multi-app kiosk profile assigned, the attempt fails immediately before the user profile is loaded. |
16 | 16 |
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17 | 17 | :::image type="content" source="media/users-cannot-logon-windows-multi-app-kiosk/welcome.png" alt-text="Screenshot of the Sign in page." border="false"::: |
18 | 18 |
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19 | 19 | :::image type="content" source="media/users-cannot-logon-windows-multi-app-kiosk/sign-out.png" alt-text="Screenshot of the Sign out page." border="false"::: |
20 | 20 |
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21 | | -In this situation, the kiosk profile logon type is **Microsoft Entra user** or **Group**. Additionally, the Windows 10 or 11 computer uses a local account, and you notice the following error messages in the Event Viewer logs: |
| 21 | +In this situation, the kiosk profile logon type is **Microsoft Entra user** or **Group**. Additionally, the Windows 10 or Windows 11 computer uses a local account, and you notice the following error messages in the Event Viewer logs: |
22 | 22 |
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23 | 23 | - Microsoft Entra ID - Operational logs (Sample 1 - MFA required via conditional access): |
24 | 24 | > Log Name: Microsoft-Windows-AAD/Operational |
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