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Update issues-open-report-designer.md
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support/dynamics-365/finance/financial-reporting/issues-open-report-designer.md

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title: Troubleshoot issues opening Report Designer
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description: Provides a resolution for common issues that can cause problems when you open Report Designer in Microsoft Dynamics 365 Finance.
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author: aprilolson
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ms.date: 12/07/2023
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ms.date: 07/01/2025
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# optional metadata
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- Select **Settings** > **Internet Options** > **Security** > **Trusted Sites** > **Sites**. In the **Add this website to zone** field, enter `\*\.dynamics.com`, and then select **Add**.
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- Select **Settings** > **Internet Options** > **Security** > **Trusted Sites**. In the area labeled **Security level for this zone**, change the option to **Medium-Low**.
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- Disable the pop-up blocker in your browser.
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- Confirm you have the latest .NET framework version installed on workstations.
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- Confirm that you have the latest .NET Framework version installed on workstations. For more information, see [Determine which .NET Framework versions are installed](/dotnet/framework/install/how-to-determine-which-versions-are-installed) and [.NET Framework versions and dependencies](/dotnet/framework/install/versions-and-dependencies).
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- If you're using the Chrome browser, you must install the **ClickOnce** extension to download the Report Designer client. If you're running Chrome in incognito mode, make sure the **ClickOnce** extension is enabled for incognito mode. For more information about the Chrome **ClickOnce** extension, see [System requirements for cloud deployments](/dynamics365/fin-ops-core/fin-ops/get-started/system-requirements).
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- If you're using Microsoft Edge with the Chrome browser, you don't need to install the **ClickOnce** extension for Microsoft Edge Chromium. However, you must enable the **ClickOnce** option to download the Report Designer client. If you're running incognito mode, make sure the **ClickOnce** extension is enabled for incognito mode.
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### Resolution
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- To check if you lack the required permissions, select **Yes** when the error message "Unable to connect to the Financial reporting server. Select **Yes** if you want to continue and specify a different server address." appears. Then select Test Connection. If you don't have permission, you'll see a message that says, "Connection attempt failed. User does not have appropriate permissions to connect to the server. Contact your system administrator."
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- To check if you have the required permissions, select **Yes** when the error message "Unable to connect to the Financial reporting server. Select **Yes** if you want to continue and specify a different server address." appears. Then, select **Test Connection**. If you don't have permission, you'll see a message that says, "Connection attempt failed. User does not have appropriate permissions to connect to the server. Contact your system administrator."
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- The required permissions are listed in [Granting security access to Financial reporting](/dynamics365/finance/general-ledger/financial-reporting-getting-started#granting-security-access-to-financial-reporting). Security in Financial reporting is based on these privileges. You won't have access unless these privileges (or another security role that includes these privileges) are assigned to you.
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- The **Company Users Provider to Company** integration task (also responsible for and known as user integration) runs on a 5-minute interval. It might take up to 10 minutes for any permission changes to take effect in Financial reporting.
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