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Update users-cannot-logon-windows-multi-app-kiosk.md
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support/mem/intune/device-configuration/users-cannot-logon-windows-multi-app-kiosk.md

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---
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title: Users can't log on to Windows 10 computers with multi-app kiosk profile assigned
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description: Explains why a user can't log on to a Microsoft Entra joined Windows 10 computer if a multi-app kiosk profile is assigned.
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title: Users can't log on to Windows 10 / 11 computers with multi-app kiosk profile assigned
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description: Explains why a user can't log on to a Microsoft Entra joined Windows 10 / 11 computer if a multi-app kiosk profile is assigned.
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ms.date: 02/11/2025
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search.appverid: MET150
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ms.custom: sap:Configure Devices - Windows\Kiosk
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ms.reviewer: kaushika, joelste, intunecic, mobazzar
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---
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# Users can't log on to Windows if a multi-app kiosk profile is assigned
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This article helps you fix an issue in which a user can't log on to a Microsoft Entra joined Windows 10 computer if a multi-app kiosk profile is assigned.
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This article helps you fix an issue in which a user can't log on to a Microsoft Entra joined Windows 10 / 11 computer if a multi-app kiosk profile is assigned.
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## Symptoms
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:::image type="content" source="media/users-cannot-logon-windows-multi-app-kiosk/sign-out.png" alt-text="Screenshot of the Sign out page." border="false":::
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In this situation, the kiosk profile logon type is **Microsoft Entra user** or **Group**. Additionally, the Windows 10 computer uses a local account, and you notice the following error messages in the Event Viewer logs:
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In this situation, the kiosk profile logon type is **Microsoft Entra user** or **Group**. Additionally, the Windows 10 / 11 computer uses a local account, and you notice the following error messages in the Event Viewer logs:
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- Microsoft Entra ID - Operational logs (Sample 1 - MFA required via conditional access):
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> Log Name: Microsoft-Windows-AAD/Operational

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