You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Copy file name to clipboardExpand all lines: support/power-platform/copilot-studio/actions/computer-use-screenshot-error.md
+6-6Lines changed: 6 additions & 6 deletions
Display the source diff
Display the rich diff
Original file line number
Diff line number
Diff line change
@@ -14,11 +14,11 @@ This article provides troubleshooting guidance for "FailedToTakeScreenshot" erro
14
14
15
15
## Symptoms
16
16
17
-
During a computer use action a "FailedToTakeScreenshot" error occurs and the action ends in failure.
17
+
During a computer use action, a "FailedToTakeScreenshot" error occurs and the action ends in failure.
18
18
19
19
## Cause 1: a UAC prompt is displayed
20
20
21
-
If Windows displays a [User Account Control](/windows/security/application-security/application-control/user-account-control/) (UAC) prompt, the desktop is blocked by the prompt and capturing the screen fails.
21
+
If Windows displays a [User Account Control](/windows/security/application-security/application-control/user-account-control/) (UAC) prompt, the prompt blocks the desktop and capturing the screen fails.
22
22
23
23
### Solution
24
24
@@ -27,18 +27,18 @@ If Windows displays a [User Account Control](/windows/security/application-secur
27
27
28
28
## Cause 2: the Windows OOBE experience is displayed
29
29
30
-
The first time a user logs into the machine, Windows displays the [Out Of Box Experience](/windows-hardware/customize/desktop/customize-oobe-in-windows-11) (OOBE). This experience usually starts by displaying the message "Getting things ready". If the OOBE is displayed during the computer use action, capturing the screen fails.
30
+
The first time a user logs into the machine, Windows displays the [Out Of Box Experience](/windows-hardware/customize/desktop/customize-oobe-in-windows-11) (OOBE). This experience usually starts by displaying the message "Getting things ready." If the OOBE is displayed during the computer use action, capturing the screen fails.
31
31
32
32
### Solution
33
33
34
34
The OOBE is only displayed the first time a new user logs into the machine. Make sure to manually log the user into the machine at least once before using computer use actions.
35
35
36
36
## Cause 3: the Remote Desktop session isn't displayed
37
37
38
-
Capturing the screen fails if the Remote Desktop session isn't displayed. This can occur in the following cases:
38
+
Capturing the screen fails if the Remote Desktop session isn't displayed. This issue can occur in the following cases:
39
39
40
-
- When using an existing Remote Desktop session in the browser (for example connecting to a Power Automate Hosted machine), screen capturing fails if the Remote Desktop tab is not focused.
41
-
- When using a Remote Desktop session in the [Windows Application](/windows-app/overview), screen capturing fails if the application window is minimized.
40
+
- When you use an existing Remote Desktop session in the browser (for example connecting to a Power Automate Hosted machine), screen capturing fails if the Remote Desktop tab isn't focused.
41
+
- When you use a Remote Desktop session in the [Windows Application](/windows-app/overview), screen capturing fails if the application window is minimized.
0 commit comments