updated CI6941

updated the article

Author: Simrran1502

support/windows-server/installing-updates-features-roles/troubleshoot-error-shutdown-in-process.md

@@ -12,27 +12,21 @@ ms.custom:
 ---
 # Troubleshoot Shutdown in Progress Windows Error 0x8007045b
 
-The Windows Update error 0x8007045b tpically occurs because of missing or corrupt files necessary for the update or incomplete previous updates. Understanding the root causes and following the appropriate troubleshooting steps can help resolve this issue effectively.
+When installing a Windows update or during an OS upgrade, you may see the error code 0x8007045b (ERROR_SHUTDOWN_IN_PROGRESS) in the CBS log ```output(%windir%\logs\CBS\CBS.log)``` or ```output%windir%\Windows~BT\sources\panther\setupact.log.```
 
-## Environment
+It indicates that the installer or a component has detected an ongoing shutdown process. This behavior is by design and not an error but an exception. The actual issue may differ, commonly related to a CBS Hang or interference from a third-party component. Following the appropriate troubleshooting steps can help resolve this issue effectively.
 
-Windows
-
-## Summary
-
-When installing a Windows update or during an OS upgrade, if the error code 0x8007045b (ERROR_SHUTDOWN_IN_PROGRESS) is logged in %windir%\logs\CBS\CBS.log or %windir%\Windows~BT\sources\panther\setupact.log, it indicates that the installer or a component has detected an ongoing shutdown process. This behavior is by design and not an error but an exception. The actual issue may differ, commonly related to a CBS Hang or interference from a third-party component.
-
-## Cause
+## Root Cause
 
 The error code 0x8007045b is an exception that signals an ongoing shutdown process. The root cause of the installation failure may vary, often involving a CBS Hang or a third-party component.
 
 :::image type="content" source="../../azure/virtual-machines/windows/media/windows-could-not-configure-system/windows-error-configure.png" alt-text="Windows error":::
 
-## Symptom 1
+## Symptom 1: CBS Hang Detect
 
-CBS HangDetect. The installation may encounter a 15-minute timeout, leading the Trusted Installer to initiate a reboot due to CBS hang detection. Upon restart, the installation is typically rolled back.
+ The installation may encounter a 15-minute timeout, leading the Trusted Installer to initiate a reboot due to CBS hang detection. Upon restart, the installation is typically rolled back.
 
-%windir%\logs\CBS\CBS.log:
+**%windir%\logs\CBS\CBS.log**:
 
 ```output
 Info CBS Setting HangDetect value to 3 
@@ -42,16 +36,19 @@ Info CBS Startup: restart attempt failed, allowing the user to logon.
 Info CBS Startup: A system shutdown was initiated while waiting for startup to complete
 ```
 
-## Error 0x8007045b
+### Error 0x8007045b
+
+```outputERROR_SHUTDOWN_IN_PROGRESS winerror.h```: A system shutdown is in progress.
+
+### Mitigation 1
 
-ERROR_SHUTDOWN_IN_PROGRESS winerror.h
-A system shutdown is in progress.
+The primary issue is the CBS Hang detect, represented by error code 0x800f0920. This can be addressed by increasing the TrustedInstaller timeout. For more information,  go to [CBS HangDetect](https://supportability.visualstudio.com/AzureIaaSVM/_wiki/wikis/AzureIaaSVM/1511786/Update-Installation-Error-0x800f0920-CBS_E_HANG_DETECTED?anchor=mitigation-1)
 
-## Symptom 2
+## Symptom 2:Third-party Service Interference
 
-Third-party Service Interference: A third-party service may trigger reboots during the Windows OS upgrade setup process.
+ A third-party service may trigger reboots during the Windows OS upgrade setup process.
 
-%windir%\Windows~BT\sources\panther\setupact.log:
+**%windir%\Windows~BT\sources\panther\setupact.log**:
 
 ```output
 Info MIG Instantiating an ICbsSession9 interface
@@ -64,14 +61,9 @@ Information MM/dd /YYYY HH:mm:ss PM EventLog 6006 None
 The Event log service was stopped.
 ```
 
-## Mitigation
-
-The error code 0x8007045b can be disregarded, and the focus should be on identifying the original error that precedes this code.
-
-### Mitigation 1: Applies to Symptom 1
-
-The primary issue is the CBS Hang detect, represented by error code 0x800f0920. This can be addressed by increasing the TrustedInstaller timeout. For detailed steps, please refer to the [CBS HangDetect](https://supportability.visualstudio.com/AzureIaaSVM/_wiki/wikis/AzureIaaSVM/1511786/Update-Installation-Error-0x800f0920-CBS_E_HANG_DETECTED?anchor=mitigation-1)
-
-### Mitigation 2: Applies to Symptom 2
+### Mitigation 2
 
 Review the setupact logs to identify the third-party service causing the reboots. Prevent further system reboots by disabling or stopping the identified service.
+
+> [!NOTE]
+>The error code 0x8007045b can be disregarded, and the focus should be on identifying the original error that precedes this code.