Merge pull request #10089 from MicrosoftDocs/main

Move tshooting article from classic OL to new Outlook set

Author: Cloud-Writer

.openpublishing.redirection.outlook.json

@@ -27,6 +27,10 @@
     {
       "source_path": "Outlook/client/outlook-client-welcome.yml",
       "redirect_url": "/troubleshoot/outlook/classic-outlook-windows-welcome"
-    }
+    },
+    {
+      "source_path": "Outlook/classic-outlook-windows/performance/collect-performance-trace.md",
+      "redirect_url": "/troubleshoot/outlook/new-outlook-windows/performance/collect-performance-trace"
+    }    
   ]
 }

Outlook/classic-outlook-for-windows/clienttoc/toc.yml

@@ -273,8 +273,6 @@
           href: ../performance/cannot-open-word-documents-or-excel-spreadsheets.md
         - name: Can't start Outlook in cached mode or create a profile
           href: ../performance/cannot-start-outlook-in-cached-mode-or-create-profile.md
-        - name: Collect performance and network traces
-          href: ../performance/collect-performance-trace.md
         - name: Crashes after installing language packs
           href: ../performance/outlook-2016-crash-event-1000.md
         - name: Error when you copy MSG email message files in Outlook containing multiple attachments or recipients

Outlook/new-outlook-for-windows/new-windows-toc/toc.yml

@@ -16,6 +16,10 @@ items:
     items:
     - name: New emails automatically move to Junk folder
       href: ../junk-email/new-emails-automatically-move-to-junk-folder.md
+  - name: Performance
+    items:
+    - name: Collect a performance trace in new Outlook for Windows
+      href: ../performance/collect-performance-trace.md    
   - name: Profiles and Accounts
     items:
     - name: Archive mailbox doesn't appear in Outlook or Outlook on the web

…performance/collect-performance-trace.md …performance/collect-performance-trace.mdOutlook/classic-outlook-for-windows/performance/collect-performance-trace.md renamed to Outlook/new-outlook-for-windows/performance/collect-performance-trace.md Outlook/classic-outlook-for-windows/performance/collect-performance-trace.md renamed to Outlook/new-outlook-for-windows/performance/collect-performance-trace.md

@@ -1,5 +1,7 @@
 - name: Azure App Service
   items:
+  - name: Troubleshoot Azure App Service certificates
+    href: troubleshoot-azure-app-service-certificates.md
   - name: Connection issues with SSL or TLS
     items:
     - name: Troubleshoot domain and TLS/SSL certificates 

support/azure/app-service/toc.yml

@@ -455,17 +455,19 @@ items:
   - name: Troubleshoot extension issues
     href: /azure/virtual-machines/extensions/troubleshoot?context=/troubleshoot/azure/virtual-machines/windows/context/context
 
-- name: Cannot activate my Windows VM
+- name: Cannot activate Windows
   items:
-  - name: Understanding Generic Volume License Key
-    href: /windows-server/get-started/kms-client-activation-keys?context=/troubleshoot/azure/virtual-machines/windows/context/context
+  - name: KMS endpoints - new endpoints
+    href: windows-activation-stopped-working.md
   - name: Troubleshooting
     href: troubleshoot-activation-problems.md
   - name: Frequently asked questions
     href: windows-virtual-machine-activation-faq.yml
-  - name: KMS endpoints - new endpoints
-    href: windows-activation-stopped-working.md
-  - name: Common Issues
+  - name: Troubleshooting tools
+    href: windows-activation-troubleshoot-tools.md
+  - name: Understanding Generic Volume License Key
+    href: /windows-server/get-started/kms-client-activation-keys?context=/troubleshoot/azure/virtual-machines/windows/context/context
+  - name: Common issues
     items:
     - name: Activation fails in forced tunneling scenario
       href: custom-routes-enable-kms-activation.md

support/azure/app-service/troubleshoot-azure-app-service-certificates.md

@@ -0,0 +1,84 @@
+---
+title: Troubleshooting Tools for Windows Activation 
+description: Provides script-based tools to help diagnose and resolve Windows activation problems on Azure virtual machines.
+author: JarrettRenshaw
+ms.author: jarrettr
+manager: dcscontentpm
+ms.date: 10/24/2025
+ms.reviewer: v-jsitser, scotro, v-ryanberg
+ms.service: azure-virtual-machines
+ms.custom: sap:Cannot activate my Windows VM, troubleshooting tools for Windows VM activation
+---
+#  Troubleshooting tools for Windows activation issues on Azure virtual machines
+
+Windows activation problems on Azure virtual machines (VMs) can occur because of configuration, certificate, or connectivity issues. Microsoft provides two script-based tools to help diagnose and resolve most activation-related problems.
+
+## Tools overview
+
+### 1. Windows activation validation
+
+**Purpose**  
+  
+Validates the activation status of your Windows VM and checks for common issues that prevent successful activation.
+
+**Key features**  
+  
+  - Confirms Windows activation state.
+  - Detects misconfigurations.
+  - Provides actionable guidance.
+
+For more information, see [Windows activation validation](https://github.com/Azure/azure-support-scripts/blob/master/RunCommand/Windows/WindowsActivationValidation/README.md).
+
+### 2. Azure Instance Metadata Service certificate check
+
+**Purpose**  
+
+Verifies the integrity and availability of certificates that are required for activation through Azure Instance Metadata Service (IMDS).
+
+**Key features**  
+
+  - Validates IMDS certificate presence and correctness.
+  - Identifies certificate-related activation failures.
+  - Suggests corrective steps.
+
+For more information, see: 
+
+- [Cause: Azure Instance Metadata Service connection issue](activation-watermark-appears.md#cause-1-azure-instance-metadata-service-connection-issue).
+- [Azure VM Attested Metadata Verification Script](https://github.com/Azure/azure-support-scripts/blob/master/RunCommand/Windows/IMDSCertCheck/README.md).
+
+## How to run these tools
+
+You can run these tools in any of the following manners.
+
+### 1. Download from GitHub and run within the VM 
+
+Download the scripts from GitHub, and then run them manually. To access the scripts, follow the resource links in the previous sections.
+
+### 2. Use Azure Run Command
+   
+- Navigate to your VM in the Azure portal: > **Operations** > **Run Command**.
+- Select the script from the list (see the following screenshot).
+
+:::image type="content" source="media/windows-activation-troubleshoot-tools/azure-portal-view.png" alt-text="Azure portal view Run Command example." lightbox="media/windows-activation-troubleshoot-tools/azure-portal-view.png":::   
+  
+> [!NOTE]
+> Alternatively, you can run these commands by using a command-line interface (CLI) tool, Windows PowerShell, or Windows on ARM.
+
+### 3. Use prepackaged Run Command scripts
+
+For more information, see [Run scripts in your Windows VM by using action Run Commands](/azure/virtual-machines/windows/run-command).
+
+## Recommended workflow
+
+1. Run **Windows Activation Validation** to verify activation status and detect common issues.
+2. If certificate-related errors are suspected, run **IMDS Certificate Check**.
+3. Apply the suggested fixes or refer to the official documentation for advanced troubleshooting.
+
+### **Additional resources**
+
+- [Additional troubleshooting guidance](/azure/virtual-machines/windows/troubleshoot-activation-problems)
+- [Virtual Machines licensing FAQ](https://azure.microsoft.com/pricing/licensing-faq/?msockid=16f3be2d0f1066e62759a8150e8867c4).
+
+[!INCLUDE [azure-help-support](~/includes/azure-help-support.md)]
+
+[!INCLUDE [Third-party contact disclaimer](~/includes/third-party-contact-disclaimer.md)]