Merge pull request #9564 from MicrosoftDocs/apply-edit-reviews

Update troubleshoot-ai-agents-issues.md

Author: lucciz01

support/dynamics-365/sales/troubleshoot-ai-agents-issues.md

@@ -1,18 +1,18 @@
 ---
-title: Troubleshoot Activation Issues With Dynamics 365 Sales AI Agents
-description: Solves activation issues related to Sales Qualification Agent and Opportunity Research Agent in Microsoft Dynamics 365 Sales.
+title: Troubleshoot Activation Issues with Dynamics 365 Sales AI Agents
+description: Solves activation issues related to the Sales Qualification Agent and Opportunity Research Agent in Microsoft Dynamics 365 Sales.
 ms.reviewer: aam, lavanyakr, pachatte
-ms.date: 08/15/2025
+ms.date: 08/20/2025
 ms.custom: sap:Sales Qualification Agent\Troubleshoot sales qualification agent
 ms.collection: CEnSKM-ai-copilot
 ---
 # Dynamics 365 Sales AI agent is stuck during activation
 
-This article provides guidance to resolve issues where the AI agents ([Sales Qualification Agent](/dynamics365/sales/sales-qualification-agent) and [Opportunity Research Agent](/dynamics365/sales/opportunity-research-agent)) in Dynamics 365 Sales get stuck during the activation process or revert to a draft state.
+This article provides guidance to resolve issues where the AI agents ([Sales Qualification Agent](/dynamics365/sales/sales-qualification-agent) and [Opportunity Research Agent](/dynamics365/sales/opportunity-research-agent)) in Microsoft Dynamics 365 Sales get stuck during the activation process or revert to a draft state.
 
 ## Symptoms
 
-As an administrator, you may encounter the following symptoms when you try to configure or activate AI agents:
+As an administrator, you might encounter the following symptoms when you try to configure or activate an AI agent:
 
 - When you try to test, start, or update the agent's configuration, it remains in the **Starting Agent**, **Starting Test**, or **Applying changes** state for more than 10 minutes.
 - You receive error messages, such as:
@@ -26,7 +26,7 @@ This issue occurs when the agent can't start the Power Automate flow required fo
 
 `<ORGURL>/api/data/v9.0/callbackregistrations?$filter=entityname eq 'msdyn_salesagentprofile'&$select=name,filteringattributes,softdeletestatus`
 
-If the query returns no results or if `softdeletestatus` is set to **1**, the issue is related to the Power Automate flow.
+If the query returns no results or the `softdeletestatus` is set to **1**, the issue is related to the Power Automate flow.
 
 [Learn more about callbackregistration EntityType](/power-apps/developer/data-platform/webapi/reference/callbackregistration).
 
@@ -38,7 +38,7 @@ Follow these steps to resolve the issue:
 2. Select the environment where the agent is published.
 3. Navigate to **My Flows**.
 4. Open the **Activate Sales Agent Profile Flow**.
-5. Turn off the flow, then turn it back on.
+5. Turn off the flow, and then turn it back on.
 6. Run the query again in your browser or API tool:
 
    `<ORGURL>/api/data/v9.0/callbackregistrations?$filter=entityname eq 'msdyn_salesagentprofile'&$select=name,filteringattributes,softdeletestatus`