Merge pull request #8171 from scottmca/docs-editor/import-windows-autopilot-devic-1738964306

AB#3767: Update import-windows-autopilot-device-csv-files-errors.md

Author: Simonx Xu

support/mem/intune/device-enrollment/import-windows-autopilot-device-csv-files-errors.md

@@ -1,10 +1,10 @@
 ---
 title: Troubleshoot error 806 or 808 when importing Windows Autopilot CSV files
 description: Describes an issue in which you receive the ZtdDeviceAlreadyAssigned (806) or ZtdDeviceAssignedToOtherTenant (808) error message when you import Windows Autopilot device CSV files in Microsoft Intune.
-ms.date: 12/05/2023
+ms.date: 02/14/2025
 search.appverid: MET150
 ms.custom: sap:Autopilot\Advisory
-ms.reviewer: kaushika
+ms.reviewer: kaushika, scottmca
 ---
 # Error 806 or 808 when you import Windows Autopilot device CSV files in Intune
 
@@ -30,18 +30,26 @@ When you try to import a CSV file in the [Microsoft Intune admin center](https:/
 
 ## Cause
 
-The **806 - ZtdDeviceAlreadyAssigned** and **808 - ZtdDeviceAssignedToOtherTenant** errors can occur if a device is already registered in your tenant or if a record of the device already exists in Microsoft Store for Business. The record must be removed before the device's CSV file can be imported in Intune.
+The **806 - ZtdDeviceAlreadyAssigned** and **808 - ZtdDeviceAssignedToOtherTenant** errors can occur if a device is already registered in your tenant or if a record of the device already exists in Microsoft Intune. The record must be removed before the device's CSV file can be imported in Intune.
 
 ## Solution
 
-To fix the issue, confirm whether the device record exists in Microsoft Store for Business:
+To fix the issue, confirm whether the device record exists in Microsoft Intune
 
-1. Sign in to [Microsoft Store for Business](https://businessstore.microsoft.com/).
-1. Select **Manage**, and then select **Devices**.
-1. Locate the device. If the device record exists, select the device, and then select **Remove devices**.
-1. Return to the [Microsoft Intune admin center](https://go.microsoft.com/fwlink/?linkid=2109431), and then reimport the CSV file.
+1. Sign in to the [Microsoft Intune admin center](https://go.microsoft.com/fwlink/?linkid=2109431), select **Devices** in the left pane.
 
-If the device record doesn't exist in Microsoft Store for Business or Intune, you might require assistance from Microsoft Support to remove the device record. In this case, collect the following information, and then create a service request by following the steps in [How to get support in Microsoft Intune admin center](/mem/intune/fundamentals/get-support):
+1. Under **By platform**, select **Windows**.
+
+1. Under **Device onboarding**, select **Enrollment**.
+
+1. Under **Windows Autopilot**, select **Devices**.
+
+1. Select the devices you want to delete, and then select **Delete** in the toolbar.
+
+    > [!NOTE]
+    > The deletion process might take a few minutes to complete.
+
+If the device record doesn't exist in Microsoft Intune, you might require assistance from Microsoft Support to remove the device record. In this case, collect the following information, and then create a service request by following the steps in [How to get support in the Microsoft Intune admin center](/mem/intune/fundamentals/get-support).
 
 - **Device CSV**: A copy of the device CSV file that generates the error.
 - **Proof of ownership**: Typically, this is a bill of sale or an invoice in PDF format.
@@ -52,8 +60,8 @@ If the device record doesn't exist in Microsoft Store for Business or Intune, yo
   > - The document that proves ownership of the device must be in its original form. Screenshots are not accepted.
   > - The serial number, chassis ID, or other unique identifier of the device must be present in the document. If it isn't, you need to request the vendor for an updated document of ownership which includes these details about the device.
   > - Your company's name must appear in the document.
-  > 
-  > Customers who use Microsoft Premier Support don't need to provide proof of ownership to deregister a device. However, they still need to prove that the device is in their possession. 
+  >
+  > Customers who use Microsoft Premier Support don't need to provide proof of ownership to deregister a device. However, they still need to prove that the device is in their possession.
 
 - **Diagnostic logs**:
 
@@ -67,4 +75,3 @@ If the device record doesn't exist in Microsoft Store for Business or Intune, yo
 
 > [!NOTE]
 > These files can be attached to the service request when you create the request.
-