Merge pull request #9821 from MicrosoftDocs/main

learn-build-service-prod[bot] · web-flow · commit 8a3208f972dd · 2025-10-02T22:02:38.000Z
Auto Publish – main to live - 2025-10-02 22:00 UTC
diff --git a/support/azure/virtual-desktop/includes/include-troubleshoot-azure-ad-joined-connections-all.md b/support/azure/virtual-desktop/includes/include-troubleshoot-azure-ad-joined-connections-all.md
@@ -1,5 +1,5 @@
 ---
-ms.reviewer: daknappe
+ms.reviewer: kaushika
 ms.topic: include
 ms.date: 01/21/2025
 ---
diff --git a/support/azure/virtual-desktop/includes/include-troubleshoot-azure-ad-joined-connections-android-chrome-os.md b/support/azure/virtual-desktop/includes/include-troubleshoot-azure-ad-joined-connections-android-chrome-os.md
@@ -1,5 +1,5 @@
 ---
-ms.reviewer: daknappe
+ms.reviewer: kaushika
 ms.topic: include
 ms.date: 01/21/2025
 ---
diff --git a/support/azure/virtual-desktop/includes/include-troubleshoot-azure-ad-joined-connections-web.md b/support/azure/virtual-desktop/includes/include-troubleshoot-azure-ad-joined-connections-web.md
@@ -1,5 +1,5 @@
 ---
-ms.reviewer: daknappe
+ms.reviewer: kaushika
 ms.topic: include
 ms.date: 01/21/2025
 ---
diff --git a/support/azure/virtual-desktop/includes/include-troubleshoot-azure-ad-joined-connections-windows.md b/support/azure/virtual-desktop/includes/include-troubleshoot-azure-ad-joined-connections-windows.md
@@ -1,5 +1,5 @@
 ---
-ms.reviewer: daknappe
+ms.reviewer: kaushika
 ms.topic: include
 ms.date: 01/21/2025
 ---
diff --git a/support/azure/virtual-desktop/troubleshoot-agent.md b/support/azure/virtual-desktop/troubleshoot-agent.md
@@ -3,7 +3,7 @@ title: Troubleshoot Azure Virtual Desktop Agent Issues
 description: Helps resolve common Azure Virtual Desktop Agent and connectivity issues.
 ms.topic: troubleshooting
 ms.date: 01/21/2025
-ms.reviewer: daknappe
+ms.reviewer: kaushika
 ms.custom: docs_inherite, pcy:wincomm-user-experience
 ---
 # Troubleshoot common Azure Virtual Desktop Agent issues
diff --git a/support/azure/virtual-desktop/troubleshoot-app-attach.md b/support/azure/virtual-desktop/troubleshoot-app-attach.md
@@ -3,7 +3,7 @@ title: Troubleshoot app attach in Azure Virtual Desktop
 description: Learn how to troubleshoot app attach in Azure Virtual Desktop, where you can dynamically attach applications from an application package to a user session.
 ms.topic: troubleshooting
 ms.date: 01/21/2025
-ms.reviewer: daknappe
+ms.reviewer: kaushika
 ms.custom: pcy:wincomm-user-experience
 ---
 # Troubleshoot app attach in Azure Virtual Desktop
diff --git a/support/azure/virtual-desktop/troubleshoot-authorization.md b/support/azure/virtual-desktop/troubleshoot-authorization.md
@@ -3,7 +3,7 @@ title: Troubleshoot Azure Files authentication with Active Directory
 description: Helps troubleshoot issues related to Azure Files authentication with Active Directory.
 ms.topic: troubleshooting
 ms.date: 01/21/2025
-ms.reviewer: daknappe
+ms.reviewer: kaushika
 ms.custom: docs_inherited, pcy:wincomm-user-experience
 ---
 # Troubleshoot Azure Files authentication with Active Directory
diff --git a/support/azure/virtual-desktop/troubleshoot-azure-ad-connections.md b/support/azure/virtual-desktop/troubleshoot-azure-ad-connections.md
@@ -3,7 +3,7 @@ title: Troubleshoot connections to Microsoft Entra joined VMs
 description: Helps resolve issues when connecting to Microsoft Entra joined VMs in Azure Virtual Desktop.
 ms.topic: troubleshooting
 ms.date: 01/21/2025
-ms.reviewer: daknappe
+ms.reviewer: kaushika
 ms.custom: docs_inherited, pcy:wincomm-user-experience
 ---
 # Troubleshoot connections to Microsoft Entra joined VMs
diff --git a/support/azure/virtual-desktop/troubleshoot-connection-quality.md b/support/azure/virtual-desktop/troubleshoot-connection-quality.md
@@ -3,7 +3,7 @@ title: Troubleshoot Azure Virtual Desktop connection quality
 description: Helps troubleshoot connection quality issues in Azure Virtual Desktop.
 ms.topic: troubleshooting
 ms.date: 01/21/2025
-ms.reviewer: daknappe
+ms.reviewer: kaushika
 ms.custom: docs_inherited, pcy:wincomm-user-experience
 ---
 # Troubleshoot connection quality in Azure Virtual Desktop
diff --git a/support/azure/virtual-desktop/troubleshoot-custom-image-templates.md b/support/azure/virtual-desktop/troubleshoot-custom-image-templates.md
@@ -2,7 +2,7 @@
 title: Troubleshoot custom image templates in Azure Virtual Desktop
 description: Troubleshoot custom image templates in Azure Virtual Desktop.
 ms.topic: troubleshooting
-ms.reviewer: daknappe
+ms.reviewer: kaushika
 ms.date: 01/21/2025
 ms.custom: pcy:wincomm-user-experience
 ---
diff --git a/support/azure/virtual-desktop/troubleshoot-device-redirections.md b/support/azure/virtual-desktop/troubleshoot-device-redirections.md
@@ -3,7 +3,7 @@ title: Device redirections in Azure Virtual Desktop
 description: Helps resolve issues with device redirections in Azure Virtual Desktop.
 ms.topic: troubleshooting
 ms.date: 07/15/2025
-ms.reviewer: daknappe, dgundarev, spatnaik
+ms.reviewer: kaushika, dgundarev, spatnaik
 ms.custom: docs_inherited, pcy:wincomm-user-experience
 ---
 # Troubleshoot device redirections for Azure Virtual Desktop
diff --git a/support/azure/virtual-desktop/troubleshoot-insights.md b/support/azure/virtual-desktop/troubleshoot-insights.md
@@ -3,7 +3,7 @@ title: Troubleshoot Monitor Azure Virtual Desktop
 description: Helps troubleshoot issues with Azure Virtual Desktop Insights.
 ms.topic: troubleshooting
 ms.date: 01/21/2025
-ms.reviewer: daknappe
+ms.reviewer: kaushika
 ms.custom: docs_inherited, pcy:wincomm-user-experience
 ---
 # Troubleshoot Azure Virtual Desktop Insights
diff --git a/support/azure/virtual-desktop/troubleshoot-management-issues.md b/support/azure/virtual-desktop/troubleshoot-management-issues.md
@@ -3,7 +3,7 @@ title: Azure Virtual Desktop management issues
 description: Common management issues in Azure Virtual Desktop and how to solve them.
 ms.topic: troubleshooting
 ms.date: 01/21/2025
-ms.reviewer: daknappe
+ms.reviewer: kaushika
 ms.custom: docs_inherited, pcy:wincomm-user-experience
 ---
 # Azure Virtual Desktop management issues
diff --git a/support/azure/virtual-desktop/troubleshoot-multimedia-redirection.md b/support/azure/virtual-desktop/troubleshoot-multimedia-redirection.md
@@ -3,7 +3,7 @@ title: Troubleshoot multimedia redirection on Azure Virtual Desktop
 description: Known issues and troubleshooting instructions for multimedia redirection for Azure Virtual Desktop.
 ms.topic: troubleshooting
 ms.date: 02/03/2025
-ms.reviewer: daknappe
+ms.reviewer: kaushika
 ms.custom: docs_inherited, pcy:wincomm-user-experience
 ---
 # Troubleshoot multimedia redirection for Azure Virtual Desktop
diff --git a/support/azure/virtual-desktop/troubleshoot-powershell.md b/support/azure/virtual-desktop/troubleshoot-powershell.md
@@ -3,7 +3,7 @@ title: Azure Virtual Desktop PowerShell
 description: Helps troubleshoot issues with PowerShell when you set up an Azure Virtual Desktop environment.
 ms.topic: troubleshooting
 ms.date: 01/21/2025
-ms.reviewer: daknappe
+ms.reviewer: kaushika
 ms.custom: devx-track-azurepowershell, docs_inherited, pcy:wincomm-user-experience
 ---
 # Troubleshoot Azure Virtual Desktop PowerShell
diff --git a/support/azure/virtual-desktop/troubleshoot-rdp-shortpath.md b/support/azure/virtual-desktop/troubleshoot-rdp-shortpath.md
@@ -3,7 +3,7 @@ title: Troubleshoot RDP Shortpath for public networks
 description: Helps troubleshoot RDP Shortpath for public networks for Azure Virtual Desktop, which establishes a UDP-based transport between a Remote Desktop client and session host.
 ms.topic: troubleshooting
 ms.date: 01/21/2025
-ms.reviewer: daknappe
+ms.reviewer: kaushika
 ms.custom: pcy:wincomm-user-experience
 ---
 # Troubleshoot RDP Shortpath for public networks
diff --git a/support/azure/virtual-desktop/troubleshoot-service-connection.md b/support/azure/virtual-desktop/troubleshoot-service-connection.md
@@ -3,7 +3,7 @@ title: Troubleshoot Azure Virtual Desktop service connection
 description: Helps resolve issues while setting up service connections in an Azure Virtual Desktop tenant environment.
 ms.topic: troubleshooting
 ms.date: 01/21/2025
-ms.reviewer: daknappe
+ms.reviewer: kaushika
 ms.custom: docs_inherited, pcy:wincomm-user-experience
 ---
 # Troubleshoot Azure Virtual Desktop service connections
diff --git a/support/azure/virtual-desktop/troubleshoot-session-host-configuration-update.md b/support/azure/virtual-desktop/troubleshoot-session-host-configuration-update.md
@@ -2,7 +2,7 @@
 title: Troubleshoot session host configuration and session host update in Azure Virtual Desktop
 description: Helps troubleshoot issues with session host configuration and session host update.
 ms.topic: troubleshooting
-ms.reviewer: daknappe
+ms.reviewer: kaushika
 ms.date: 01/21/2025
 ms.custom: pcy:wincomm-user-experience
 ---
diff --git a/support/azure/virtual-desktop/troubleshoot-set-up-issues.md b/support/azure/virtual-desktop/troubleshoot-set-up-issues.md
@@ -4,7 +4,7 @@ description: Helps troubleshoot and resolve tenant and host pool issues during s
 ms.topic: troubleshooting
 ms.custom: references_regions, devx-track-arm-template, docs_inherited, pcy:wincomm-user-experience
 ms.date: 01/21/2025
-ms.reviewer: daknappe
+ms.reviewer: kaushika
 ---
 
 # Troubleshoot host pool creation
diff --git a/support/azure/virtual-desktop/troubleshoot-set-up-overview.md b/support/azure/virtual-desktop/troubleshoot-set-up-overview.md
@@ -3,7 +3,7 @@ title: Azure Virtual Desktop troubleshooting overview
 description: An overview for troubleshooting issues while setting up an Azure Virtual Desktop environment.
 ms.topic: troubleshooting
 ms.date: 01/21/2025
-ms.reviewer: daknappe
+ms.reviewer: kaushika
 ms.custom: docs_inherited, pcy:wincomm-user-experience
 ---
 # Troubleshooting overview, feedback, and support for Azure Virtual Desktop
diff --git a/support/azure/virtual-desktop/troubleshoot-vm-configuration.md b/support/azure/virtual-desktop/troubleshoot-vm-configuration.md
@@ -3,7 +3,7 @@ title: Troubleshoot Azure Virtual Desktop session host
 description: Helps resolve issues when you're configuring Azure Virtual Desktop session host virtual machines.
 ms.topic: troubleshooting
 ms.date: 01/21/2025
-ms.reviewer: daknappe
+ms.reviewer: kaushika
 ms.custom: docs_inherited, pcy:wincomm-user-experience
 ---
 # Troubleshoot session host virtual machine configuration
diff --git a/support/mem/intune/device-configuration/factory-reset-protection-emails-not-enforced.md b/support/mem/intune/device-configuration/factory-reset-protection-emails-not-enforced.md
@@ -1,41 +1,59 @@
 ---
-title: Factory reset protection emails not enforced in Intune for Android
-description: Describes an issue in which an Android Enterprise device can be activated by using a Google account that isn't included in the factory reset protection email message setting.
+title: Factory Reset Protection Emails Not Enforced in Intune for Android
+description: Describes an issue in which an Android Enterprise device can be activated by using a Google account that isn't included in the "Factory reset protection emails" setting.
 ms.date: 02/11/2025
 search.appverid: MET150
 ms.custom: sap:Configure Devices - Android\Device restrictions
 ms.reviewer: kaushika
 ---
-# Factory reset protection emails setting isn't enforced after you reset an Android Enterprise device
 
-This article provides a solution for the issue that the **Factory reset protection emails** setting does not work as expected for an enrolled Android Enterprise Device Owner device.
+# Factory reset protection (FRP) enforcement behavior for Android Enterprise
+
+> **Applies to:** Android Enterprise **corporate-owned work profile (COPE)**, **fully managed (COBO)**, **dedicated (COSU)**
+
+Factory reset protection (FRP) helps prevent unauthorized access to your device after it's been factory reset. If the device is reset without your permission, in some situations, only the email addresses that you enter in the **Factory reset protection emails** setting can unlock the device. 
 
 ## Symptoms
 
 Consider the following scenario:
 
 - You have an Android Enterprise device that's enrolled in Microsoft Intune.
-- The **Factory reset protection emails** setting is enabled, and an email address is provided, as shown in the following screenshot:
+- The **Factory reset protection emails** setting is enabled, and an email address is provided, as shown in the following screenshot.
 
   :::image type="content" source="media/factory-reset-protection-emails-not-enforced/factory-reset-protection-emails.png" alt-text="Screenshot of Factory reset protection emails setting and a sample email address.":::
 
-- You do a factory reset on the device through the **Settings** menu (for example, tap **Settings** > **General management** > **Reset** > **Factory data reset**), or you wipe the device from Intune in the Microsoft Intune admin center.
+After a factory reset, devices sometimes prompt for a Google account (FRP) and sometimes don’t.
 
-In this scenario, you can activate the device by using a Google account that isn't included in the **Factory reset protection emails** setting.
+## Expected behavior
 
-## Cause
+If the Intune setting, **Factory reset protection emails**, is configured, FRP is expected to behave as shown in the following table.
 
-This behavior is expected. When you do a factory reset on the device through the **Settings** menu or you wipe the device from Intune in the Microsoft Intune admin center, all your data is removed. This includes the Factory Reset Protection (FRP) data.
+  | Enrollment method | Settings > Factory data reset | Settings > Recovery/bootloader | Intune [wipe](/intune/intune-service/configuration/device-restrictions-android-for-work) |
+  | --- | --- | --- | --- |
+  | **Corporate-owned devices with work profile** (COPE) | ✅ factory reset protection | ✅ factory reset protection | ❌ no factory reset protection |
+  | **Fully managed** (COBO) | ❌ no factory reset protection | ✅ factory reset protection | ❌ no factory reset protection |
+  | **Dedicated** (COSU) | ❌ no factory reset protection | ✅ factory reset protection | ❌ no factory reset protection |
 
-## Solution
+> [!NOTE]
+> - For the COPE method: FRP is enforced. The device requires one of the specified Google accounts to complete setup.
+> - For the Intune wipe method: By default, FRP isn’t enforced because Intune doesn’t preserve FRP data in this flow.
 
-The only way to do a factory reset on the device without losing the FRP data is through Recovery Mode.
+If **Factory reset protection emails** is set to **Not configured** (default), Intune doesn't change or update this setting.
+  
+> [!NOTE]
+> **Android 15** introduced FRP hardening. Some OEMs previously skipped FRP in certain paths. As of Android 15, FRP enforcement now aligns with Google’s intended design.
 
 We recommend that you set the **Factory reset** value to **Block** to prevent users from using the factory reset option in the device settings.
 
 :::image type="content" source="media/factory-reset-protection-emails-not-enforced/factory-reset.png" alt-text="Screenshot of Factory reset options.":::
 
 Then, use one of the following methods when you reset the device to the factory settings:
 
-- Reset the device through Recovery mode.
-- Wipe the device from Intune when the device is in your possession and is expected to be reset for further use.
+- Reset the device through Recovery mode (FRP will be enforced).
+- Wipe the device from Intune when the device is in your possession and is expected to be reset for further use (FRP will not be enforced).
+
+For background and guidance, see [Factory reset protection (FRP) enforcement behavior for Android Enterprise](/troubleshoot/mem/intune/device-configuration/factory-reset-protection-emails-not-enforced).
+
+## References
+
+- [Device restriction settings for Android in Microsoft Intune](/intune/intune-service/configuration/device-restrictions-android-for-work?tabs=aecorporate)
