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support/power-platform/copilot-studio/actions/computer-use-screenshot-error.md

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# "FailedToTakeScreenshot" error during computer use action
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This article provides troubleshooting guidance for "FailedToTakeScreenshot" errors that occur during [computer use actions](/microsoft-copilot-studio/computer-use) for Microsoft Copilot Studio agents. The computer use model requires screenshots to interact with the desktop. If the screenshot process fails, a "FailedToTakeScreenshot" error is given and the computer use action ends.
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This article provides troubleshooting guidance for "FailedToTakeScreenshot" errors that occur during [computer use actions](/microsoft-copilot-studio/computer-use) for Microsoft Copilot Studio agents. The computer use model requires screenshots to interact with the desktop. If the screenshot process fails, a "FailedToTakeScreenshot" error is returned, and the computer use action ends.
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## Symptoms
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