changes

Author: gandhamm

support/dynamics-365/customer-service/omnichannel-for-customer-service/voice-acs-errors.md

@@ -2,7 +2,7 @@
 title: Troubleshoot connectivity errors caused by firewalls or VPNs 
 description: Resolves an issue where VPN or firewall blocks Azure Communication Services registration.
 ms.reviewer: mgandham
-ms.author: gandhamm
+ms.author: mgandham
 ms.date: 06/16/2025
 ms.custom: sap:Voice channel
 ms.collection: CEnSKM-ai-copilot

support/dynamics-365/customer-service/omnichannel-for-customer-service/voice-acs-number-issue.md

@@ -2,7 +2,7 @@
 title: Customers are unable to add phone numbers to Azure Communication Services (ACS) service request
 description: Resolves an issue where customers are unable to add phone numbers to Azure Communication Services (ACS) service request in Omnichannel for Customer Service.
 ms.reviewer: mgandham
-ms.author: gandhamm
+ms.author: mgandham
 ms.date: 06/16/2025
 ms.custom: sap:Voice channel
 ms.collection: CEnSKM-ai-copilot

support/dynamics-365/customer-service/toc.yml

@@ -258,6 +258,10 @@
           href: omnichannel-for-customer-service/greeting-message-delay-agent-connection.md
         - name: Use diagnostic messages to troubleshoot call issues
           href: omnichannel-for-customer-service/use-diagnostic-messages-in-call-issues.md
+        - name: Unable to add phone numbers to Azure Communication Services service request
+          href: voice-acs-number-issue.md
+        - name: Troubleshoot connectivity errors caused by firewalls or VPNs  
+        - href: voice-acs-errors.md    
     - name: WhatsApp via Twilio
       items:
         - name: '"Resource not found" error when configuring WhatsApp channel'