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1 | 1 | --- |
2 | | -title: Dynamics 365 App for Outlook is missing |
3 | | -description: Provides a solution to an issue where Microsoft Dynamics 365 App for Outlook is missing from Microsoft Dynamics 365 navigation. |
| 2 | +title: Dynamics 365 App for Outlook option is missing from navigation |
| 3 | +description: Solves an issue where Microsoft Dynamics 365 App for Outlook is missing from the Dynamics 365 navigation pane. |
4 | 4 | ms.reviewer: |
5 | | -ms.topic: troubleshooting |
6 | | -ms.date: 03/31/2021 |
| 5 | +ms.date: 03/06/2025 |
7 | 6 | ms.custom: sap:Dynamics 365 App for Outlook Add-In |
8 | 7 | --- |
9 | | -# Microsoft Dynamics 365 App for Outlook is missing from Microsoft Dynamics 365 navigation |
| 8 | +# Dynamics 365 App for Outlook is missing from the navigation pane |
10 | 9 |
|
11 | | -This article provides a solution to an issue where Microsoft Dynamics 365 App for Outlook is missing from Microsoft Dynamics 365 navigation. |
| 10 | +This article provides a solution to an issue where Microsoft Dynamics 365 App for Outlook is missing from the Dynamics 365 navigation pane. |
12 | 11 |
|
13 | 12 | _Applies to:_ Dynamics 365 App for Outlook |
14 | 13 | _Original KB number:_ 4339287 |
15 | 14 |
|
16 | 15 | ## Symptoms |
17 | 16 |
|
18 | | -You're unable to find the Dynamics 365 App for Outlook option under **Settings** in your Dynamics 365 organization. |
| 17 | +You can't find the **Dynamics 365 App for Outlook** option under **Settings** in your Dynamics 365 organization. |
19 | 18 |
|
20 | 19 | ## Cause |
21 | 20 |
|
22 | | -It can be the result of customization to your navigation menu (sitemap). A customization can be applied from a solution or an administrator could have explicitly edited the sitemap xml, or used the sitemap designer to remove it. |
| 21 | +This issue might be due to customization of the navigation menu (site map). The customization could've been applied from a solution, or an administrator could have explicitly edited the site map XML or used the site map designer to remove the option. |
23 | 22 |
|
24 | 23 | ## Resolution |
25 | 24 |
|
26 | | -You can add the Dynamics 365 App for Outlook option under **Settings** by editing the sitemap within the sitemap designer: |
| 25 | +You can add the **Dynamics 365 App for Outlook** option to **Settings** by editing the site map within the [site map designer](/dynamics365/customerengagement/on-premises/customize/create-site-map-app): |
27 | 26 |
|
28 | 27 | 1. Access your Dynamics 365 organization as a user with the System Administrator or System Customer role. |
29 | | -2. Navigate to **Settings**, **Customization**, and then select **Customize the System.** |
30 | | -3. Select **Client Extensions**, select **Sitemap**, and then select **Edit**. |
31 | | -4. Select the **Settings** area. |
32 | | -5. Select the **System** group. |
33 | | -6. Select **+ Add** and then select **Subarea**. |
34 | | -7. Select the **Type** dropdown and select **URL**. |
35 | | -8. Copy and paste the following value into the **URL** field: |
36 | | - `/tools/appsforcrm/AppForOutlookAdminSettings.aspx` |
37 | | -9. In the **Title** field, type **Dynamics 365 App for Outlook**. |
38 | | -10. For the **Icon** option, select the following option if it's available or select the default icon or any other icon: |
39 | | - `/_imgs/area/crm_apps_16x16.png` |
40 | | -11. Use the following value for the **ID** value: **crmapp_outlook** |
41 | | -12. Select **Save** and then select **Publish.** |
42 | | -13. Close the sitemap designer |
43 | | -14. Within the **Solution** dialog, select **Publish All Customizations**. |
44 | | -15. Sign out and log back into the organization. |
| 28 | +2. Navigate to **Settings** > **Customization**, and then select **Customize the System**. |
| 29 | +3. In the solution window, under **Components**, select **Client Extensions** > **Sitemap**, and then select **Edit**. |
| 30 | +4. Select the **Settings** area and then select the **System** group. |
| 31 | +5. Select **+ Add** and then select **Subarea**. |
| 32 | +6. Select the **Type** dropdown and select **URL**. |
| 33 | +7. Copy and paste the following value into the **URL** field: |
| 34 | + |
| 35 | + **/tools/appsforcrm/AppForOutlookAdminSettings.aspx** |
| 36 | + |
| 37 | +8. In the **Title** field, type **Dynamics 365 App for Outlook**. |
| 38 | + |
| 39 | +9. For the **Icon** field, select the following option if it's available or select the default icon or any other icon: |
| 40 | + |
| 41 | + **/_imgs/area/crm_apps_16x16.png** |
| 42 | + |
| 43 | +10. Enter the **crmapp_outlook** value in the **ID** field. |
| 44 | +11. Select **Save** > **Publish**. |
| 45 | +12. Close the site map designer. |
| 46 | +13. Within the **Solution** dialog, select **Publish All Customizations**. |
| 47 | +14. Sign out and sign back in to the organization. |
45 | 48 |
|
46 | 49 | ## More information |
47 | 50 |
|
48 | | -To directly access the Dynamics 365 App for Outlook page used for deploying the app, append the following text to your Dynamics 365 URL: |
49 | | -`/tools/appsforcrm/AppForOutlookAdminSettings.aspx` |
| 51 | +- [Deploy and install Dynamics 365 App for Outlook](/dynamics365/outlook-app/deploy-dynamics-365-app-for-outlook) |
| 52 | +- To directly access the Dynamics 365 App for Outlook page used for deploying the app, append the following text to your Dynamics 365 URL: |
| 53 | + |
| 54 | + `/tools/appsforcrm/AppForOutlookAdminSettings.aspx` |
| 55 | + |
| 56 | + For example: |
50 | 57 |
|
51 | | -For example: |
52 | | -`https://contoso.crm.dynamics.com/tools/appsforcrm/AppForOutlookAdminSettings.aspx` |
| 58 | + `https://contoso.crm.dynamics.com/tools/appsforcrm/AppForOutlookAdminSettings.aspx` |
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