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Copy file name to clipboardExpand all lines: support/mem/configmgr/setup-migrate-backup-recovery/understand-troubleshoot-updates-servicing.md
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@@ -1299,8 +1299,8 @@ HMAN performs the following post-installation tasks:
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> [!NOTE]
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> - Update.map contains the list of updates and files to be replaced and added. To review the list of files, open update.map in Notepad.
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> - Install.map contains the list of steps that the installation process runs. It serves as a workflow for Cmupdate.exe that provides the steps and parameters to run in order.
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> - For minor upgrades, check CMUpdate.log for details.
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> - Install.map contains the list of steps that the installation process runs. It serves as a workflow for CMUpdate.exe that provides the steps and parameters to run in order.
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> - For minor updates, check CMUpdate.log for details.
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HMAN logs entries that resemble the following excerpt:
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@@ -1351,7 +1351,7 @@ If the Installation stage is stuck in the **Installing** state or fails complete
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Use the following flow chart to help identify the issue.
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:::image type="content" source="./media/understand-troubleshoot-updates-servicing/cm-updates-and-servicing-installation-and-failures.svg" alt-text="Diagram of a decision tree to isolate an issue that might occur during the Installation stage." lightbox="./media/understand-troubleshoot-updates-servicing/cm-updates-and-servicing-installation-and-failures.svg":::
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:::image type="content" source="./media/understand-troubleshoot-updates-servicing/cm-updates-and-servicing-installation-stage.png" alt-text="Diagram of a decision tree to isolate an issue that might occur during the Installation stage." lightbox="./media/understand-troubleshoot-updates-servicing/cm-updates-and-servicing-installation-stage-expanded.png":::
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The following issues can cause an update package to appear to be stuck during the Installation stage:
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This issue occurs because the files aren't downloaded correctly. To fix this issue, follow these steps:
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1. Verify the contents of EasySetupPayload folder: both Payload and Redists should have valid signatures. Switch SCP to offline mode if necessary.
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1. Verify the contents of EasySetupPayload folder: both Payload and Redists should have valid signatures. If needed, switch the SCP to Offline mode .
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1. Run the RetryContentReplication WMI method. This method forces the Easy Setup Package to update. Wait for replication to finish.
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1. Try to install the update again.
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##### Issue 2: Update installs on the CAS and primary sites, but the console still displays "Installing"
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A specific global replication group, **CMUpdates**, replicates the installation completion information once per minute. If the replication process isn't working correctly, the console continues to display **Installing** even if the update installed successfully on all sites.
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A specific global replication group, **CMUpdates**, replicates the installation completion information once per minute. If the replication process isn't working correctly, the console continues to display **Installing** even if the update installed successfully on all sites.
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In the console, go to **Monitoring** > **Overview** > **Database Replication**. For each link for the **CMUpdates** replication group states, review the **Initialization** and **Replication** tabs. If you find an issue, see [Troubleshoot database replication service issues in Configuration Manager](../data-transfer-sites/troubleshoot-database-replication-service-issues.md) for help.
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