Refine troubleshooting article for screenshot errors

Updated troubleshooting guidance for 'FailedToTakeScreenshot' errors, clarifying symptoms and causes, and improving wording for clarity.

Author: przlplx

support/power-platform/copilot-studio/actions/computer-use-screenshot-error.md

@@ -10,32 +10,32 @@ ms.custom: sap:Actions\AI actions
 
 # "FailedToTakeScreenshot" error during computer use action
 
-This article provides troubleshooting guidance for "FailedToTakeScreenshot" errors that occur during [computer use actions](/microsoft-copilot-studio/computer-use) for Microsoft Copilot Studio agents. The computer use model requires screenshots to interact with the desktop. If the screenshot process fails, a "FailedToTakeScreenshot" error is returned, and the computer use action ends.
+This article provides troubleshooting guidance for "FailedToTakeScreenshot" errors that occur during [computer use actions](/microsoft-copilot-studio/computer-use) for Microsoft Copilot Studio agents. The computer use model requires screenshots to interact with the desktop. If the screenshot process fails, the computer use action ends.
 
 ## Symptoms
 
-During a computer use action, a "FailedToTakeScreenshot" error occurs, and the screenshot capture action fails.
+During a computer use action, a "FailedToTakeScreenshot" error message is returned. When the screenshot process fails, the computer use action ends.
 
-## Cause 1: UAC prompt is displayed
+## Cause 1: a UAC prompt is displayed
 
 If Windows displays a [User Account Control](/windows/security/application-security/application-control/user-account-control/) (UAC) prompt, the prompt blocks the desktop, and the system or application can't capture a screen image.
 
 ### Solution
 
 - Make sure that a UAC prompt isn't displayed when you open a new Remote Desktop session to another computer.
-- Verify that the [UAC level](/windows/security/application-security/application-control/user-account-control/architecture#system) isn't set to **Always notify**. That setting can cause UAC prompts to be displayed during session startup.
+- Verify that the [UAC level](https://support.microsoft.com/windows/user-account-control-settings-d5b2046b-dcb8-54eb-f732-059f321afe18) isn't set to **Always notify**. That setting can cause UAC prompts to be displayed during session startup.
 
-## Cause 2: Windows OOBE experience is displayed
+## Cause 2: the Windows OOBE experience is displayed
 
 The first time that a user signs in to the remote computer, Windows starts the [Out Of Box Experience](/windows-hardware/customize/desktop/customize-oobe-in-windows-11) (OOBE). At startup, the OOBE typically displays the message, "Getting things ready." If the OOBE image is displayed during the computer use action, the screen capture action fails.
 
 ### Solution
 
-The OOBE is displayed only the first time that a new user signs in to the remote computer. Make sure that you manually log the user on at least one time before they use a computer use action.
+The OOBE is displayed only the first time that a new user signs in to the remote computer. Make sure that you manually sign in the user at least one time before they use a computer use action.
 
-## Cause 3: Remote Desktop session isn't visible
+## Cause 3: the Remote Desktop session isn't displayed
 
-A screen capture fails if the Remote Desktop session isn't visible. This issue might occur in the following situations:
+A screen capture fails if the Remote Desktop session isn't displayed. This issue might occur in the following situations:
 
 - If you use an existing Remote Desktop session in a web browser (for example, when you connect to a Power Automate-hosted computer), screen capturing fails if the Remote Desktop tab isn't focused.
 - If you use a Remote Desktop session in [Windows App](/windows-app/overview), screen capturing fails if the application window is minimized.