Merge pull request #9267 from MicrosoftDocs/main

Auto push to live 2025-07-03 10:01:58

Author: Deland-Han

support/azure/virtual-machines/windows/bug-check-memory-management.md

@@ -0,0 +1,31 @@
+---
+title: Bug Check 0x0000001A - MEMORY_MANAGEMENT
+description: Describes an issue where an Azure virtual machine (VM) experiences the MEMORY_MANAGEMENT bug check (0x0000001A).
+ms.date: 07/03/2025
+ms.reviewer: cwhitley
+ms.service: azure-virtual-machines
+ms.collection: windows
+ms.custom: sap:My VM is not booting
+---
+
+# Azure Windows VM displays bug check 0x0000001A - MEMORY_MANAGEMENT
+
+**Applies to:** :heavy_check_mark: Windows VMs
+
+This article helps you resolve an issue where a Microsoft Azure virtual machine (VM) experiences the **MEMORY_MANAGEMENT** bug check with the stop code 0x0000001A.
+
+## Symptoms
+
+When you use [Boot diagnostics](./boot-diagnostics.md) to view the screenshot of a VM, the Windows operating system (OS) displays the **MEMORY_MANAGEMENT** bug check (0x0000001A).
+
+:::image type="content" source="media/bug-check-memory-management/memory-management-screen.png" alt-text="Screenshot of Windows operating system bug check MEMORY_MANAGEMENT (0x0000001A).":::
+
+## Cause
+
+The bug check indicates that a server memory management error occurred.  A detailed dump analysis is necessary to determine the source or cause of the error.
+
+## Collect a memory dump for troubleshooting
+
+If you experience this issue, [collect an OS memory dump file](./collect-os-memory-dump-file.md) and then [create a support request](https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview?DMC=troubleshoot) for Azure support to troubleshoot and diagnose the issue.
+
+[!INCLUDE [Azure Help Support](../../../includes/azure-help-support.md)]

support/azure/virtual-machines/windows/media/bug-check-memory-management/memory-management-screen.png

@@ -336,10 +336,14 @@
       href: applying-group-policy-shortcuts-policy.md
     - name: Azure VM startup hangs at "Applying Software Installation policy"
       href: applying-software-installation-policy.md
-    - name: Bug Check 0x0000001A - IRQL_NOT_LESS_OR_EQUAL
+    - name: Azure VM startup hangs at "Please wait for the Group Policy Client"
+      href: please-wait-for-the-group-policy-client.md
+    - name: Bug check 0x0000001A - IRQL_NOT_LESS_OR_EQUAL
       href: interrupt-request-line-not-less-equal.md
     - name: Bug check 0x00000019 - BAD_POOL_HEADER
       href: bad-pool-header.md
+    - name: Bug check 0x0000001A - MEMORY_MANAGEMENT
+      href: bug-check-memory-management.md
     - name: Troubleshoot Windows VM OS with missing boot manager
       href: os-bootmgr-missing.md
     - name: OS isn't found
@@ -354,8 +358,6 @@
       href: azure-vm-cannot-rdp-driver-irql-not-less-equal.md
     - name: Azure VM cannot RDP - working on features
       href: azure-vm-cannot-rdp-working-features.md
-    - name: Azure VM startup hangs at "Please wait for the Group Policy Client"
-      href: please-wait-for-the-group-policy-client.md
 
 - name: Cannot start or stop my VM
   items:
@@ -585,4 +587,4 @@
   - name: VM stuck in failed state
     href: vm-stuck-in-failed-state.md
   - name: VM is unavailable for 15 minutes
-    href: azure-vm-unavailable.md
+    href: azure-vm-unavailable.md