Add the setup-errors folder for Viva pulse

Author: Simonx Xu

.openpublishing.redirection.viva.json

@@ -39,6 +39,10 @@
     {
       "source_path": "Viva/Insights/viva-insights-errors.md",
       "redirect_url": "/troubleshoot/viva/insights/error-messages/viva-insights-errors"
+     },
+    {
+      "source_path": "Viva/pulse/fix-setup-error-messages.md",
+      "redirect_url": "/troubleshoot/viva/pulse/setup-errors/fix-setup-error-messages"
      }
   ]
 }

Viva/glint/access/manager-access-issues.md

@@ -0,0 +1,94 @@
+---
+title: Resolve Issues When Accessing Viva Glint Survey Results
+description: Resolves common issues that you might encounter when you try to view survey results for your team.
+manager: dcscontentpm
+ms.reviewer: aweixelman
+ms.date: 04/01/2025
+audience: ITPro
+ms.topic: troubleshooting
+search.appverid: MET150
+ms.custom: 
+  - sap:User Management\User Permissions and Roles
+  - CSSTroubleshoot
+  - CI 195105
+---
+
+# Resolve issues when accessing Viva Glint survey results
+
+Microsoft Viva Glint survey programs enable your organization to collect data and review feedback about employee job satisfaction. To access your Viva Glint dashboard as a leader or manager in your organization, sign in by using one of the following links, as appropriate for the region of your organization:  
+
+- US - [http://app.us1.glint.cloud.microsoft](http://app.us1.glint.cloud.microsoft)
+- EU - [http://app.eu1.glint.cloud.microsoft](http://app.eu1.glint.cloud.microsoft)
+
+After you sign in, you might occasionally encounter such issues as unexpected connection or maintenance messages when you try to view results for your team. This article lists some common issues and the steps to resolve them.
+
+To successfully access Viva Glint, your user account must meet the following requirements:
+
+- It must exist in Microsoft Entra and have the user type set to **Member** or **Guest**. For more information about how Microsoft 365 Global Administrators or Entra admins can set up access, see [set up access to Viva Glint with Microsoft Entra ID](/viva/glint/setup/access-with-azure-ad).
+  
+   > [!NOTE]
+   > Invited Guests from other tenants in a [multitenant organization](/viva/glint/setup/glint-mto) and [Support users](/viva/glint/setup/add-external-user) must select a domain when they sign in. For more information, see [Sign in as a Guest or Support user](/viva/glint/setup/access-glint#sign-in-as-a-guest-or-support-user).
+- It must exist in the Viva Glint app, be a member of the **Active Employees** role, and have an employee status set to **ACTIVE**.
+
+## No access to live surveys
+
+Viva Glint has two levels of reporting access. Live access is usually restricted to admins. Phased access is recommended for managers and Human Resources Business Partners (HRBPs). As a manager, you can access only phased surveys. For more information, see [Grant live versus phased access in Viva Glint reporting](/viva/glint/setup/live-versus-phased-access).
+
+## No Viva Glint access
+
+When you try to sign in to Viva Glint, you receive the following error message:
+
+> You do not have access. Please contact your Glint administrator for help.
+
+You see this error message if you don't have permission to access the Viva Glint app.
+
+To resolve the issue, ask your Viva Glint admin for the missing permission.
+
+## No access to survey reports
+
+You receive the following welcome message, but you can't access any survey reports:
+
+> Welcome to Viva Glint  
+> To access the survey reports, contact your Glint admin to assign you the necessary role to access them.
+
+To resolve the issue, contact your Viva Glint admin.
+
+## Not enough respondents to see your team's results
+
+You receive the following error message in the dashboard:
+
+> You don't have enough respondents to see your team's results, but you can still have a successful ACT Conversation.
+
+This error occurs in one of the following situations:
+
+- The number of respondents is less than the [confidentiality threshold](/viva/glint/setup/quick-guide-confidentiality) of five people.
+- You don't have access to a data segment to view the results.
+
+To resolve the issue, select the appropriate solution for your situation:
+
+- If the number of respondents is less than the confidentiality threshold, select **View Guide for Smaller Teams**, and then follow the guidelines. If your organization has enabled [Broader Team Insights (BTI)](/viva/glint/reports/broader-team-insights), you can view the summary of your manager's results.
+- If you lack access to a data segment, ask your Viva Glint admin for the required access.
+
+## Incorrect team information or broken trend
+
+When you access reports, you might see incorrect team information or a break in a trend for some attributes. These issues can occur for the following reasons:
+
+- Recent changes to your team that aren't shown in your Viva Glint dashboard because new data wasn't uploaded before a survey started. For example, new members joined your team, but this change isn't reflected in the dashboard.
+- A change in an attribute value that breaks the trend for scores in reports. For example, if your organization relabeled a department from "HR" to "Human Resources," scores don't reflect the change even though the department remains the same.
+
+To resolve the issue, check whether the Viva Glint admin can [update your results data](/viva/glint/setup/update-glint-reporting-data) or [grant/update custom access](/viva/glint/setup/custom-user-role) to view new and old values. 
+
+## Repeatedly signed out of Viva Glint 
+
+If you repeatedly get signed out of Viva Glint, try the following steps in the given order. If the issue persists after any step, go to the next step. 
+
+1. Contact your Microsoft Entra admin to verify that your UPN and email address match between Viva Glint and Microsoft Entra ID.
+1. Make sure that you have only one active Viva Glint session open in your web browser. If you have multiple sessions, sign out of all sessions, and close all browser tabs and windows. Then, start a new session. 
+1. Check whether you're signed out because of [an inactivity time-out](/viva/glint/setup/access-glint#session-timeout). Viva Glint automatically signs out users after 30 minutes of inactivity. It prompts users to continue their session after the first 20 minutes. 
+1. Check the Glint link that you bookmarked to make sure that it doesn't contain any extra text, such as "/config" or "/dashboard."  Use one of the following links, as appropriate for your region: 
+
+   - US - [http://app.us1.glint.cloud.microsoft](http://app.us1.glint.cloud.microsoft)
+   - EU - [http://app.eu1.glint.cloud.microsoft](http://app.eu1.glint.cloud.microsoft)
+1. Contact your Microsoft Entra admin to determine whether [idle session time-out](/microsoft-365/admin/manage/idle-session-timeout-web-apps) is enabled for your organization. If it's enabled, you must select the option to stay signed in when you receive a notification.  
+
+If you still experience logout issues, contact your Viva Glint admin for more assistance from Microsoft 365 Support.

Viva/glint/contact-support/get-support-viva-glint.md

@@ -0,0 +1,77 @@
+---
+title: Get support for Viva Glint
+description: Provides steps to submit an online support request for Microsoft Viva Glint issues.
+manager: dcscontentpm
+ms.reviewer: aweixelman
+ms.date: 03/31/2025
+audience: ITPro
+ms.topic: troubleshooting
+search.appverid: MET150
+ms.custom: 
+  - CSSTroubleshoot
+  - CI 195092
+  - CI 5250
+---
+
+# Get support for Viva Glint
+
+To get help for technical or product issues that are related to Microsoft Viva Glint, follow the steps in this article to submit an online support request.
+
+## Before you start
+
+Before you submit a support request, make sure that:
+
+- You have all the details of your issue.
+- You're assigned a role that has access to the Microsoft 365 admin center.
+- You have the necessary permissions to submit a support request.
+
+To manage Microsoft 365 admin center support requests as a Viva Glint Administrator, confirm that your Microsoft 365 global admin has [added](/viva/glint/setup/post-provisioning-next-steps#assign-viva-glint-tenant-admins) you to the [Viva Glint Tenant Administrator role](/viva/glint/start/role-definitions#viva-glint-tenant-administrator) in the Microsoft 365 admin center.
+
+> [!NOTE]
+> The Viva Glint Tenant Administrator role for the Microsoft 365 admin center isn't limited to Viva Glint support requests. It enables you to view all Azure and Microsoft 365 support requests.
+
+## Collect network trace information
+
+Support agents can more effectively troubleshoot errors that users encounter if you provide detailed network activity information as HTTP Archive (HAR) files.
+
+To generate and save network trace information from your browser, follow the steps in [Collect a network trace in the browser](https://go.microsoft.com/fwlink/?linkid=2281838).
+
+## Submit a support request
+
+Follow these steps:
+
+1. Sign in to the [Microsoft 365 admin center](https://admin.microsoft.com/adminportal/home?#/homepage) by using your Microsoft credentials.
+1. At the bottom-right corner of the page, select **Help & support**.
+1. In the **How can we help?** pane that appears, enter *Viva Glint* in the text box. If you get a list of suggested topics, select the one that best describes your issue. If none of the suggested topics apply, enter your specific issue, and then press **Enter**.
+1. If the results aren't helpful, select **Contact support** at the bottom of the pane.
+
+   :::image type="content" source="./media/get-support-viva-glint/select-contact-support.png" alt-text="Screenshot of the Contact Support option.":::
+1. In the **Contact Support** pane, specify your preferred contact settings. Then, select a contact method and provide the following information:
+
+   - **Title**: Enter **Viva **, and then add a brief summary. If the issue is urgent, include the word **Urgent**.
+   - **Description**: Add a detailed description of the issue, including (if applicable):
+     - Users who are experiencing this issue and their Viva Glint user roles
+     - The date and time (including time zone) that the issue occurred
+     - Any steps that you have taken to try to resolve the issue
+     - Exact error messages or codes
+     - Screenshots or screen recordings (make sure that you remove or conceal any Personally Identifiable Information (PII))
+     - Survey program and cycle names
+     - Survey start and end dates
+     - The link for a site or page that is causing an issue
+     - The name of the feature or other Viva Glint resource that a user is trying to access
+     - The access method that the user is using
+     - Which type of device a user is trying to get access on (laptop, mobile device, and so on)
+     - Which operating system a user is running (Windows, Macintosh, Linux)
+     - Which browser a user is accessing Viva Glint through
+   - **Confirm your number**: Check whether the listed telephone number is correct. If it's not, update it, as appropriate.
+   - **Confirm email address of authorized contacts**: Check whether the email address that's listed for you is correct. If it's not, update it, as appropriate, and then add the email addresses of other users who should receive updates.
+   - **Consent to the recording of all calls**: Select **Yes** or **No**.
+   - **Attachments**: Add any relevant attachments, including network trace files that you generated and saved, screenshots, and screen recordings (not including PII).
+   - **Accessibility settings**: Select or clear the **I have accessibility related needs** option.
+
+   :::image type="content" source="./media/get-support-viva-glint/provide-detail-information.png" alt-text="Screenshot of required fields to complete before you submit a service request.":::
+1. Select **Contact me**.
+
+After you submit the support request, you'll receive an email confirmation that includes a ticket number. Microsoft Support will review your request and contact you for more information, if required.
+
+To track the status of your request in the Microsoft 365 admin center, select **Support** > **View service requests**.

Viva/glint/contact-support/media/get-support-viva-glint/provide-detail-information.png

@@ -0,0 +1,71 @@
+---
+title: Handle Data File Upload Warnings and Errors in Viva Glint
+description: Overview of how to handle data file upload warnings and errors in Viva Glint. 
+manager: dcscontentpm
+ms.reviewer: aweixelman
+ms.date: 05/22/2025
+audience: ITPro
+ms.topic: troubleshooting
+search.appverid: MET150
+ms.custom: 
+  - CSSTroubleshoot
+  - CI 1120
+---
+
+# Handle data file upload warnings and errors in Viva Glint
+
+To upload your employee data to Viva Glint, use one of the following methods:
+
+- [Import the data from the People page](/viva/glint/setup/upload-employee-attributes)
+- [Import the data through Secure File Transfer Protocol (SFTP)](/viva/glint/setup/sftp-data-automation)
+
+After the file upload process is completed, you might receive error or warning messages. Errors or warnings can occur at the file level or the line level.
+
+- **File level:** File level issues relate to data across all records in your file or the file itself.
+- **Line level:** Line level issues relate to rows of data in your file. The message might provide line numbers to indicate where the issue exists or it might describe conditions where you can find affected rows.
+- **Warnings:** Warnings are informational and might require your attention to determine whether corrections are necessary. These records are uploaded to Viva Glint but don't pass validation or might not function as expected because of invalid data.
+- **Errors:** Errors are issues that prevent data from being uploaded to Viva Glint. A file-level error prevents the entire file from being uploaded, and a line-level error prevents only specific lines from being uploaded.
+
+> [!NOTE]
+> A file-level error means that the upload process failed and stopped. If the file is affected by more issues, those issues don't appear until the existing file-level error is fixed. You might experience further warnings or errors after you fix an error and reupload the data file.
+
+For more information about these issues and how to resolve them, see the following articles:
+
+- [Resolve file upload errors related to attributes](/viva/troubleshoot/glint/data-file-upload/fix-upload-attributes-errors?toc=/viva/glint/toc.json&bc=/viva/breadcrumb/toc.json)
+- [Resolve file upload errors related to derived attributes](/viva/troubleshoot/glint/data-file-upload/fix-upload-derivation-errors?toc=/viva/glint/toc.json&bc=/viva/breadcrumb/toc.json)
+- [Resolve file upload warnings related to duplicate data](/viva/troubleshoot/glint/data-file-upload/fix-upload-duplicate-data-warnings?toc=/viva/glint/toc.json&bc=/viva/breadcrumb/toc.json)
+- [Resolve file upload warnings related to invalid or unexpected values](/viva/troubleshoot/glint/data-file-upload/fix-upload-invalid-unexpected-values-warnings?toc=/viva/glint/toc.json&bc=/viva/breadcrumb/toc.json)
+- [Resolve file upload warnings related to manager hierarchy](/viva/troubleshoot/glint/data-file-upload/fix-upload-manager-hierarchy-warnings?toc=/viva/glint/toc.json&bc=/viva/breadcrumb/toc.json)
+- [Resolve upload errors and warnings related to employee ID updates](/viva/troubleshoot/glint/data-file-upload/fix-employee-id-updates-errors-warnings?toc=/viva/glint/toc.json&bc=/viva/breadcrumb/toc.json)
+
+If you still can't resolve the issues, [contact Microsoft Support](../contact-support/get-support-viva-glint.md) for further assistance.
+
+## Email notification
+
+When warnings or errors occur during SFTP file uploads, Viva Glint users are notified by email. To manage users that receive notifications, see [Manage SFTP settings](/viva/glint/setup/sftp-data-automation#manage-sftp-settings).
+
+### Upload from the People page
+
+If the data file is uploaded from the **People** page in Viva Glint, users receive an email message that summarizes data changes and errors when the upload is ready for review and confirmation. To download an error list, open the **People** page, and then select **Review Upload** > **download errors**.
+
+### Upload through SFTP
+
+If the data file is uploaded through SFTP, users who are specified by the admin receive an email message that indicates **Load succeeded** or **Load FAILED** in the subject line when the upload is completed. If the upload is successful but contains warnings, the warnings are included in the body of the email message.
+
+The following table lists possible status values for SFTP file uploads, indicates whether the email message contains warnings or errors, and specifies the actions that are required for admins.
+
+| File upload status | Warnings or errors | Admin action |
+| ------ | ------ | ------ |
+|Succeeded|No|None|
+|Succeeded|Yes|Review and resolve warnings|
+|Failed|Yes|Review and resolve errors|
+
+> [!NOTE]
+> SFTP upload notification messages can contain up to 100 lines of warnings and errors.
+
+## Activity Audit Log
+
+Viva Glint admins can use the [Activity Audit Log](/viva/glint/setup/activity-audit-log) to download a complete list of errors and warnings for data upload failures, and review other data import activities.
+
+> [!NOTE]
+> The downloadable error files in the Active Audit Log contain a maximum of 1,000 rows per error category. For example, if there are more than 1,000 warnings for DUPLICATED_EMAIL, only the first 1,000 warnings are included in the file.