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Copy file name to clipboardExpand all lines: support/power-platform/power-automate/desktop-flows/browser-automation/web-extensions-policies.md
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title: Troubleshoot issues in Power Automate browser extensions
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description: Provides a resolution for the Failed to assume control of browser (Internal error or communication failure) error or Get Extension message.
ms.custom: sap:Desktop flows\UI or browser automation
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# Troubleshoot issues in Power Automate browser extensions
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This article provides tips to troubleshoot and resolve issues that are related to Power Automate browser extensions when you use web automation in desktop flows.
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This article provides tips to troubleshoot and resolve issues related to Power Automate browser extensions when you use web automation in desktop flows.
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## Symptoms
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1. If PAD.BrowserNativeMessageHost.exe isn't running, follow these steps:
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1. Check whether the Power Automate web extension is installed and enabled. If it isn’t installed, see the [Prerequisites](#prerequisites) section.
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1. Check whether the Power Automate web extension is installed and enabled. If it isn't installed, see the [Prerequisites](#prerequisites) section.
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1. If the extension is installed, run the **Troubleshoot UI/Web automation issues** diagnostic in [Power Automate for desktop troubleshooter](/power-automate/desktop-flows/troubleshooter).
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The error message, "Access to the native messaging host was disabled by the system administrator," indicates that the **NativeMessagingBlocklist** policy is enabled for the Power Automate for desktop native messaging host or all native messaging hosts.
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### Check for policies that are blocking the message host
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### Check for policies that block the message host
1. Check the [NativeMessagingUserLevelHosts](/deployedge/microsoft-edge-browser-policies/nativemessaginguserlevelhosts) policy. If **NativeMessagingUserLevelHosts** is disabled, enable it or make sure that `com.robin.messagehost` for the legacy browser extension and `com.microsoft.pad.messagehost` for the default browser extension are added to your **NativeMessagingAllowlist** policy in HKLM (Local Machine level).
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> [!NOTE]
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> **NativeMessagingUserLevelHosts** must be enabled when using the [Microsoft Store (MSIX) version of Power Automate for desktop](/power-automate/desktop-flows/install#install-power-automate-from-microsoft-store).
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> You must enable **NativeMessagingUserLevelHosts** when using the [Microsoft Store (MSIX) version of Power Automate for desktop](/power-automate/desktop-flows/install#install-power-automate-from-microsoft-store).
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### Check whether the message host points to the correct location
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If more than one browser profile exists:
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1. Uninstall the Power Automate web extension from each existing browser profile.
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1. Close the browser and [install the extension](/power-automate/desktop-flows/install-browser-extensions) only in the browser profile that will be used by the automation.
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1. Close the browser and [install the extension](/power-automate/desktop-flows/install-browser-extensions) only in the browser profile that you use for the automation.
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### Check for errors in Windows Event Viewer
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Try disabling all other web extensions except the Power Automate extension to see whether the issue persists.
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### Disable browser background settings
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Some browser settings can interfere with the Power Automate extension. To resolve this issue, disable the following settings in your browser:
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1. Open Microsoft Edge or Google Chrome.
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1. Go to **Settings** > **System and performance**.
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1. Turn off the following settings:
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1. **Continue running background extensions and apps when Microsoft Edge is closed** (or **Continue running background apps when Google Chrome is closed**).
title: Collect Data to Analyze and Troubleshoot Windows Update for Business Reports Scenarios
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description: Introduces how to gather information by using the TroubleShootingScript (TSS) toolset for Windows Update for Business reports-related issues.
- ✅ <a href=https://learn.microsoft.com/windows/release-health/windows-server-release-info target=_blank>Supported versions of Windows Server</a>
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- ✅ <a href=https://learn.microsoft.com/windows/release-health/supported-versions-windows-client target=_blank>Supported versions of Windows Client</a>
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---
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# Collect data to analyze and troubleshoot Windows Update for Business Reports scenarios
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This article introduces how to gather information by using the TroubleShootingScript (TSS) toolset for Windows Update for Business reports-related issues.
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Before contacting Microsoft support, you can gather information about your issue.
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## Prerequisites
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Refer to [Introduction to TroubleShootingScript toolset (TSS)](/windows-client/windows-tss/introduction-to-troubleshootingscript-toolset-tss#prerequisites) for prerequisites for the toolset to run properly.
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## Gather key information before contacting Microsoft support
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1. Download [TSS](https://aka.ms/getTSS) and extract it in the *C:\\tss* folder.
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2. Open the *C:\\tss* folder from an elevated PowerShell command prompt.
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> [!NOTE]
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> Don't use the Windows PowerShell Integrated Scripting Environment (ISE).
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3. Run the following cmdlets:
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```powershell
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Set-ExecutionPolicy -Scope Process -ExecutionPolicy Bypass
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```
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```powershell
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.\TSS.ps1 -Collectlog DND_WUfBReport
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```
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4. Enter *A* for "Yes to All" for the execution policy change.
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> [!NOTE]
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>
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> - The traces are stored in a compressed file in the *C:\\MS_DATA* folder. After a support case is created, this file can be uploaded to the secure workspace for analysis.
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> - If you've downloaded this tool previously, we recommend downloading the latest version. It doesn't automatically update when running `-Collectlog DND_WUfBReport`.
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