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Copy file name to clipboardExpand all lines: support/dynamics-365/supply-chain/procurement/po-so-order-taker-not-auto-filled.md
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---
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title: Order Taker Not Auto-Filled When Creating Purchase or Sales Orders
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description: Learn how to troubleshooting issues preventing the orderer or sales orderer field from being automatically populated when creating a purchase or sales order in Microsoft Dynamics 365 Supply Chain Management.
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description: Troubleshoot issues that prevent automatic field population when creating a purchase or sales order in Dynamics 365 Supply Chain Management.
ms.custom: sap:Purchase order procurement and sourcing\Issues with Purchase order or sales order auto-fill
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ms.topic: troubleshooting-problem-resolution
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#customer intent: As a developer or system administrator, I want to fix an issue with the order taker not being autofilled when creating a purchase or sales order so that the order taker field doesn't need to be entered manually.
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#customer intent: As a developer or system administrator, I want to fix an issue that prevents the order taker field from being autofilled when I create a purchase or sales order. This feature enables me to avoid having to complete field manually.
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---
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# Order taker field not autofilled when creating purchase or sales orders
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When you [create a purchase order](/dynamics365/supply-chain/procurement/tasks/create-purchase-order) (PO) or sales order (SO) in Microsoft Dynamics 365 Supply Chain Management, the *order taker* (referred to as the **Orderer** in a PO and the **Sales orderer** in an SO) might fail to automatically populate when expected to. This article provides guidance for troubleshooting the required configurations to enable autofill.
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When you [create a purchase order](/dynamics365/supply-chain/procurement/tasks/create-purchase-order) (PO) or sales order (SO) in Microsoft Dynamics 365 Supply Chain Management, the *order taker* (referred to as the **Orderer** in a PO and the **Sales orderer** in an SO) might not automatically populate when you expect it to. This article provides guidance for troubleshooting the required configurations to enable autofill.
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## Symptoms
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The **Orderer** or **Sales orderer** field is blank when creating a new PO or SO, even though it should be autofilled.
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The **Orderer** or **Sales orderer** field is blank when you create a PO or SO. You expect the field to be autofilled in the order form.
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## Cause
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The **Orderer** or **Sales orderer** field are autofilled only if the current user account is associated with a **Party ID** that has the [Worker role](/dynamics365/fin-ops-core/dev-itpro/organization-administration/overview-global-address-book#party-roles) in the current legal entity.
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The **Orderer** or **Sales orderer** field is autofilled only if the current user account is associated with a **Party ID**property that has the [**Worker** role](/dynamics365/fin-ops-core/dev-itpro/organization-administration/overview-global-address-book#party-roles) in the current legal entity.
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> [!NOTE]
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> If a user has multiple **Party IDs**, only the one with the **Worker** role in the current legal entity enables autofill.
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> If a user has multiple Party IDs, only the ID that's set to **Worker** in the current legal entity enables autofill.
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## Solution
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To enable autofill, associate the user account with a **Party ID** that has the **Worker** role in the current legal entity. Follow these steps:
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To enable autofill, associate the user account with a Party ID that has the Worker role set in the current legal entity.
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### Step 1: Confirm the issue
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### Step 1: Verify the issue
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In the target legal entity, create a new PO or SO and verify that the **Orderer**/**Sales orderer** field isn't autofilled.
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In the target legal entity, create a PO or SO, and then verify that the **Orderer**or**Sales orderer** field isn't autofilled.
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### Step 2: Check the party record
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1. Navigate to **Organization administration** > **Global address book**.
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1. Search for and open the relevant person or party record.
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1. In the record, check the **Roles** section (or role-specific pages) to confirm if this **Party ID**has the **Worker** role assigned for the current legal entity.
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1. If the **Worker** role isn't assigned to the **Party ID** proceed to [step 3](#step-3-associate-the-party-id-with-the-worker-role), otherwise skip to [step 4](#step-4-associate-the-user-account-with-the-party-record).
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1. In the record, check the **Roles** section (or role-specific pages) to verify that this Party ID record has the Worker role assigned for the current legal entity.
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1. If the Worker role isn't assigned to the Party ID, go to [step 3](#step-3-associate-the-party-id-with-the-worker-role). Otherwise, go to [step 4](#step-4-associate-the-user-account-with-the-party-record).
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### Step 3: Associate the Party ID with the Worker role
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1. Navigate to **Human resources** > **Workers** > **Workers**.
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1. Select **New** to create a worker record.
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1. Enter the hire date and any required details.
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This step creates or associates the **Party ID** with the **Worker** role in the current legal entity.
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This step creates or associates the Party ID with the Worker role in the current legal entity.
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### Step 4: Associate the user account with the party record
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1. Go to **System administration** > **Users** > **Users**.
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1. Open the relevant user account.
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1. In the **Person** (or **Contact**) field, link the user account to the party record that has the **Worker** role for the current legal entity.
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1. If the **Person** field is locked due to a previous association, use the **Maintain versions** option to remove the existing relation. Then assign the correct worker-linked party.
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1. In the **Person** (or **Contact**) field, link the user account to the party record that has the Worker role assigned for the current legal entity. If the **Person** field is locked because of a previous association, use the **Maintain versions** option to remove the existing relation. Then, assign the correct worker-linked party.
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### Step 5: Validate the fix
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1. Save the user record
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1. Create a new PO or SO and validate that the **Orderer**/**Sales orderer** field is autofilled.
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1. Create a PO or SO, and verify that the **Orderer**or**Sales orderer** field is autofilled.
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If the issue persists after confirming the **Worker** role association, try the following:
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If the issue persists after you verify the Worker role association, try the following steps:
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1. Check for duplicate **Party IDs** that might be causing conflicts.
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1. Investigate potential customizations or extensions that could override default behavior.
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1. Capture a trace for further analysis if needed. This trace can help identify any underlying issues requiring technical support.
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1. Check for duplicate **Party ID** properties that might be causing conflicts.
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1. Investigate potential customizations or extensions that could override the default behavior.
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1. Capture a trace for further analysis, if it's necessary. This trace can help identify any underlying issues that might require technical support.
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