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#customer intent: As an Azure admin, I want to resolve SSO issues with Astronomer so that users can access the portal securely.
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#customer intent: As an Azure administrator, I want to resolve SSO issues in Astronomer so that users can access the portal securely.
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---
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# Unable to use single sign-on in Astronomer portal
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# Can't use single sign-on in Astronomer portal
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This article helps you troubleshoot and resolve issues with single sign-on (SSO) when accessing the Astronomer portal in Microsoft Azure. If SSO isn't working, follow these steps to identify and fix common problems related to email, consent, and tenant settings.
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This article helps you to troubleshoot and resolve issues that affect single sign-on (SSO) when you access the Astronomer portal in Microsoft Azure. If SSO isn't working, follow these steps to identify and fix common problems that are related to email, consent, and tenant settings.
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## Prerequisites
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- Access to the Azure subscription and Astronomer portal.
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- Microsoft Entra account credentials.
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-Admin permissions to review tenant consent settings.
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- Access to the Azure subscription and Astronomer portal
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- Microsoft Entra account credentials
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-Administrator permissions to review tenant consent settings
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## Symptoms
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- You're unable to sign in to the Astronomer portal using SSO.
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- You're prompted for both **Admin** and **User consent** during first-time sign in.
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- You get error messages related to email or consent.
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- You can't sign in to the Astronomer portal by using SSO.
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- You're prompted for both **Admin** and **User consent** during the initial sign-in process.
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- You receive error messages that are related to your email account or consent.
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## Cause
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SSO issues can occur if you're using an incorrect email, haven't provided consent, or your tenant settings prevent access.
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SSO issues can occur if you use an incorrect email account, if you don't provide consent, or if your tenant settings prevent access.
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## Solution
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- Verify you're using the correct Microsoft Entra email for SSO.
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-Ensure you've consented to allow access for the Astronomer software-as-a-service (SaaS) portal.
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- If you see both **Admin** and **User consent** screens during first-time sign in, check your tenant consent settings.
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- Verify that you use the correct Microsoft Entra email account for SSO.
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-Make sure you consent to allow access for the Astronomer software-as-a-service (SaaS) portal.
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- If you see both **Admin** and **User consent** screens during the initial sign-in process, check your tenant consent settings.
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