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Copy file name to clipboardExpand all lines: support/azure/information-protection/welcome-information-protection.yml
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title: Troubleshoot common issues with Azure Information Protection
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description: Documentation for troubleshooting common issues with Azure Information Protection. # Required; article description that is displayed in search results. < 160 chars.
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services: azure
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ms.service: information-protection#Required; service per approved list. service slug assigned to your service by ACOM.
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ms.service: azure-information-protection
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ms.topic: landing-page # Required
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author: JarrettRenshaw #Required; your GitHub user alias, with correct capitalization.
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ms.author: jarrettr #Required; microsoft alias of author; optional team alias.
Copy file name to clipboardExpand all lines: support/azure/virtual-machines/linux/linux-azure-guest-agent-tools-vmassist.md
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@@ -4,10 +4,10 @@ description: Provides script-based tool to help diagnose and resolve Azure Guest
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author: JarrettRenshaw
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ms.author: jarrettr
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manager: dcscontentpm
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ms.date: 10/24/2025
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ms.date: 12/04/2025
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ms.reviewer: v-jsitser, scotro, v-ryanberg
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ms.service: azure-virtual-machines
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ms.custom: sap:zzzz
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ms.custom: sap:VM Extensions not operating correctly
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---
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# Troubleshooting Tool for Linux Guest Agent - VM assist
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## How to run the tool
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The VM assist scripting is run initially from the documentation. Subsequently, you can run the bash script directly: `vmassist.sh` as root or by using `sudo`.
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Go to the following GitHub location and follow the instructions there to [download, install, and run the tool](https://github.com/Azure/azure-support-scripts/blob/master/vmassist/linux/README.md). Subsequently, you can run the bash script directly: `vmassist.sh` as root or by using `sudo`.
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If you open a support request, please include both of these files to aid the support agent who assists you.
| Registry | HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Setup\Full Version | 5.00.*nnnn*.1000 |
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| SQL DB | Sites.Version | 5.00.*nnnn*.1000 |
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| SMSExec.exe | Product Version | 5.00.*nnnn*.10*mm* |
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The CMUpdate process is the main driver of update package installation. It hosts the CONFIGURATION_MANAGER_UPDATE service. If CMUpdate fails, the installation stops responding at a specific stage, and CMUpdate.log might repeatedly record the same activity. To investigate this issue, open Event Viewer, and review the Windows Application log for Event ID 1000 (Process crash).
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Security software can also cause this behavior by preventing the updated CMUpdate binary from running, or by stopping the process. To investigate this issue, turn off the security software, and then try again to update. If the issue persists, use the [ProcDump](/sysinternals/downloads/procdump) tool to collect a process memory dump file. Download and install the tool, and then run the following command at a command prompt:
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Security software can also cause this behavior by preventing the updated CMUpdate binary from running, or by stopping the process. To investigate this issue, turn off the security software, and then try again to update. If the issue persists, use the [ProcDump](/sysinternals/downloads/procdump) tool to collect a process memory dump file. Download and unpack the tool, and then run the following command at a command prompt:
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