Merge pull request #9173 from AmandaAZ/Branch-CI6193

AB#6193: Job did not start as expected in Azure Automation

Author: Simonx Xu

support/azure/automation/runbooks/job-not-start-as-expected.md

@@ -0,0 +1,34 @@
+---
+title: Troubleshoot Issues with Runbook Execution Start Time
+description: Discusses an issue where jobs don't start as expected in Azure Automation.
+ms.date: 06/27/2025
+ms.reviewer: adoyle, v-weizhu
+ms.service: azure-automation
+ms.custom: sap:Runbook not working as expected
+---
+# Troubleshoot issues with runbook execution start time in Azure Automation
+
+Process automation in Azure Automation allows you to create and manage PowerShell, a PowerShell workflow, and graphical runbooks. Automation executes your runbooks based on the logic defined within them.
+
+## Service-level agreement (SLA)
+
+The SLA for runbook automation is 30 minutes. It's expected that 99.999 percent of runbooks start within five minutes of the scheduled time. For more information, see [SLAs for Online Services](https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services).
+
+The *SLA for the Automation Service - Process Automation* defines the following terms:
+
+- "Delayed Jobs" is the total number of Jobs, for a given Microsoft Azure subscription, that fail to start within 30 minutes of their Planned Start Times.
+- "Job" means the execution of a Runbook.
+- "Planned Start Time" is a time at which a Job is scheduled to begin executing.
+- "Runbook" means a set of actions specified by you to run within Microsoft Azure.
+
+> [!NOTE]
+>
+> - Azure Automation enables the recovery of runbooks deleted in the last 29 days. You can restore the deleted runbook by running a PowerShell script as a job in your Automation account. For more information, see [Restore deleted runbook](/azure/automation/manage-runbooks#restore-deleted-runbook).
+> - Before opening a case, follow the steps in [Data to collect when opening a case for Azure Automation](/azure/automation/troubleshoot/collect-data-microsoft-azure-automation-case). This process helps resolve your case as quickly as possible.
+
+## References
+
+- [Start a runbook in Azure Automation](/azure/automation/start-runbooks)
+- [Azure Automation runbook types](/azure/automation/automation-runbook-types)
+
+[!INCLUDE [Azure Help Support](../../../includes/azure-help-support.md)]

support/azure/automation/toc.yml

@@ -6,6 +6,7 @@
     href: runbooks/runbook-job-suspended.md
   - name: Troubleshoot issues with python packages
     href: runbooks/error-running-python-runbook.md
+  - name: Troubleshoot issues with runbook execution start time
+    href: runbooks/job-not-start-as-expected.md
   - name: Troubleshoot runbook execution issues when using PowerShell
     href: runbooks/powershell-job-script-cmdlets-not-working.md
-

support/azure/automation/welcome-automation.yml

@@ -11,7 +11,7 @@ metadata:
   ms.topic: landing-page # Required
   author: genlin  #Required; your GitHub user alias, with correct capitalization.
   ms.author: genli #Required; microsoft alias of author; optional team alias.
-  ms.date: 06/13/2025
+  ms.date: 06/27/2025
 
 # linkListType: architecture | concept | deploy | download | get-started | how-to-guide | learn | overview | quickstart | reference | tutorial | video | whats-new
 
@@ -21,8 +21,12 @@ landingContent:
   - title: Runbook not working as expected
     linkLists:
       - linkListType: how-to-guide
-        links:       
+        links: 
           - text: Runbook jobs get suspended
-            url: runbooks/runbook-job-suspended.md                                                        
+            url: runbooks/runbook-job-suspended.md   
+          - text: Troubleshoot issues with python packages
+            url: runbooks/error-running-python-runbook.md
+          - text: Troubleshoot issues with runbook execution start time
+            url: runbooks/job-not-start-as-expected.md
           - text: Troubleshoot runbook execution issues when using PowerShell
             url: runbooks/powershell-job-script-cmdlets-not-working.md