Update understand-troubleshoot-updates-servicing.md

Edit Review in progress

Author: przlplx

support/mem/configmgr/setup-migrate-backup-recovery/understand-troubleshoot-updates-servicing.md

@@ -1,6 +1,6 @@
 ---
 title: Understand and Troubleshoot the Updates and Servicing process
-description: This article helps administrators understand Updates and Servicing and troubleshoot some common issues in Configuration Manager.
+description: This article helps administrators understand Updates and Servicing, and troubleshoot some common issues in Configuration Manager.
 ms.date: 11/17/2025
 ms.reviewer: kaushika, payur
 ms.custom: sap:Configuration Manager Setup, High Availability, Migration and Recovery\Updates and Servicing
@@ -14,7 +14,7 @@ This article helps administrators understand the Updates and Servicing process i
 
 Configuration Manager synchronizes with the Microsoft Cloud service to get updates that apply to your infrastructure and version. You can use the Configuration Manager console to install these updates.
 
-To view and manage the updates, in the Configuration Manager console that's connected to the top-level site, go to **Administration** > **Cloud Services** > **Updates and Servicing** For more information, see [Install in-console updates for Configuration Manager](/intune/configmgr/core/servers/manage/install-in-console-updates).
+To view and manage the updates, open the Configuration Manager console that's connected to the top-level site, and then go to **Administration** > **Cloud Services** > **Updates and Servicing**. For more information, see [Install in-console updates for Configuration Manager](/intune/configmgr/core/servers/manage/install-in-console-updates).
 
 ## Best practices for updates
 
@@ -55,11 +55,11 @@ Before you install an update, consider running the prerequisite check for that u
 ## Prepare to troubleshoot Updates and Servicing issues
 
 > [!IMPORTANT]  
-> When you troubleshoot an Updates and Servicing issue, avoid the following actions:
+> When you troubleshoot an Updates and Servicing issue, avoid taking the following actions:
 >
 > - Manually cleaning up any related folders (\\EasySetupPayload, \\CMUStaging). Only manually change these folder locations if Microsoft Support instructs you to.
-> - Manually cleaning up any SQL tables. Only manually change information in these tables if Microsoft Support instructs you to.
-> - Restoring the Configuration Manager database and/or Configuration Manager site server if there's an error during the upgrade. Instead, fix the issue, and then try again to install.
+> - Manually cleaning up any SQL tables. Don't manually change information in these tables unless a Microsoft Support agent instructs you to.
+> - Restoring the Configuration Manager database or Configuration Manager site server if an error occurs during the upgrade. Instead, fix the issue, and then try again to install.
 > - Reinstalling a Service Connection Point during the installation.
 > - Restarting the Configuration Manager Update service during the installation.
 > - Keeping the \CMUStaging\ folder open during the installation.
@@ -69,9 +69,9 @@ Before you install an update, consider running the prerequisite check for that u
 
 ### Identify the update package GUID
 
-Before you troubleshoot an update issue, identify the GUID of the update package. To view the GUID, if the update package is visible in the Configuration Manager Console, add the **Package Guid** column to the **Administration** > **Update and Servicing** node.
+Before you troubleshoot an update issue, identify the GUID of the update package. To view the GUID of an update package that's visible in the Configuration Manager console, add the **Package Guid** column to the **Administration** > **Update and Servicing** node.
 
-Sometimes, the console doesn't list the affected update package. In this case, you can find the GUID in the Configuration Manager database. To find the GUID, run a SQL query that resembles the following excerpt:
+If the console doesn't list the affected update package, you can find the GUID in the Configuration Manager database. To find the GUID, run a SQL query that resembles the following excerpt:
 
 ```sql
 SELECT Name, PackageGuid FROM v_LocalizedUpdatePackageMetaData_SiteLoc
@@ -103,7 +103,7 @@ During the update process, an update package passes through the following stages
 Knowing the stage at which the update failed gives you a starting point for troubleshooting the issue. Use the following diagram to identify the stage of the update package installation.
 
 > [!NOTE]  
-> The Replication stage is part of either the Prerequisite check stage or the Installation stage, so it's not listed separately in the diagram.
+> The Replication stage is part of either the Prerequisite check stage or the Installation stage. Therefore, it's not shown separately in the diagram.
 
 :::image type="content" source="./media/understand-troubleshoot-updates-servicing/cm-updates-and-servicing-scope-issue-to-stage.png" alt-text="Diagram of a decision tree to identify the installation state." lightbox="./media/understand-troubleshoot-updates-servicing/cm-updates-and-servicing-scope-issue-to-stage-expanded.png":::