Merge pull request #8345 from MicrosoftDocs/combine-2-articles-and-improve

AB#4136, AB#4131: Update you-do-not-have-the-required-role-or-privilege-to-complete-thi…

Author: lucciz01

.openpublishing.redirection.json

@@ -12880,6 +12880,10 @@
       "source_path": "support/power-platform/dataverse/d365-app-outlook/error-when-installing-crm-2016-outlook.md",
       "redirect_url": "/previous-versions/troubleshoot/dynamics/crm/error-when-installing-crm-2016-outlook"
     },
+    {
+      "source_path": "support/power-platform/dataverse/d365-app-outlook/you-do-not-have-required-role-privilege.md",
+      "redirect_url": "/troubleshoot/power-platform/dataverse/d365-app-outlook/you-do-not-have-the-required-role-or-privilege-to-complete-this-action-error"
+    } ,   
     {
       "source_path": "support/power-platform/dataverse/d365-app-outlook/we-cannot-load-this-app.md",
       "redirect_url": "/troubleshoot/power-platform/dataverse/d365-app-outlook/error-when-opening-365-app-outlook"

support/power-platform/dataverse/d365-app-outlook/you-do-not-have-required-role-privilege.md

@@ -1,35 +1,34 @@
 ---
 title: You don't have the required role or privilege to complete this action error
-description: You can't use Microsoft Dynamics 365 App for Outlook due to the error - You don't have the required role or privilege to complete this action. Provides a resolution.
+description: Solves an error that occurs when you try to use Microsoft Dynamics 365 App for Outlook.
 ms.reviewer: 
-ms.topic: troubleshooting
-ms.date: 03/31/2021
+ms.date: 03/14/2025
 ms.custom: sap:Dynamics 365 App for Outlook Add-In
 ---
-# You don't have the required role or privilege to complete this action error in Microsoft Dynamics 365 App for Outlook
+# "You don't have the required role or privilege to complete this action" error in Dynamics 365 App for Outlook
 
-This article provides a resolution for the issue that you can't use the Microsoft Dynamics 365 App for Outlook due to the **You don't have the required role or privilege to complete this action** error.
+This article provides a resolution for the issue that you can't use Microsoft Dynamics 365 App for Outlook due to the "You don't have the required role or privilege to complete this action" error.
 
 _Applies to:_   Dynamics 365 App for Outlook  
-_Original KB number:_   4557523
+_Original KB number:_   4557523, 4555675  
 
 ## Symptoms
 
-When attempting to use the Microsoft Dynamics 365 App for Outlook, you see the following message:
+When you try to use Dynamics 365 App for Outlook, you receive the following error message:
 
 > You don't have the required role or privilege to complete this action. Please contact your administrator to get necessary access.
 
 ## Cause
 
-No roles are assigned to your user record in Microsoft Dynamics 365.
+This error occurs when a user without the System Administrator role tries to open Dynamics 365 App for Outlook and their mailbox is set up with a [Dynamics 365 sandbox](/power-platform/admin/sandbox-environments) environment with [administration mode](/power-platform/admin/sandbox-environments#administration-mode) enabled. Only users with the System Administrator role can access the environment when administration mode is enabled.
 
 ## Resolution
 
-Verify your user is enabled and assigned a security role:
+To solve this issue, you can [disable administration mode](/power-platform/admin/admin-mode#set-administration-mode) or take the following steps to ensure the user is assigned the appropriate security role when administration mode is enabled:
 
 1. Access Microsoft Dynamics 365 as a user with the System Administrator role.
 2. Navigate to **Settings** and then select **Security**.
 3. Select **Users**.
 4. Select your user and select **Manage Roles**.
 5. Select the **Dynamics 365 App for Outlook User** security role and then select **OK**.
-6. Try to open Microsoft Dynamics 365 App for Outlook again.
+6. Try to open Dynamics 365 App for Outlook again.

support/power-platform/dataverse/d365-app-outlook/you-do-not-have-the-required-role-or-privilege-to-complete-this-action-error.md

@@ -62,8 +62,6 @@
       href: d365-app-outlook/we-are-unable-to-connect-to-your-dynamics-365-app-for-outlook-error.md
     - name: We can't load this app error when opening Dynamics 365 App for Outlook
       href: d365-app-outlook/error-when-opening-365-app-outlook.md
-    - name: You don't have required role or privilege
-      href: d365-app-outlook/you-do-not-have-required-role-privilege.md
     - name: You don't have the required role or privilege to complete this action
       href: d365-app-outlook/you-do-not-have-the-required-role-or-privilege-to-complete-this-action-error.md
 - name: Environment and app access issues