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Mitchell Bifeld
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Updated migration date for Serial Console
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support/azure/virtual-machines/linux/boot-error-troubleshoot-linux.md

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ms.tgt_pltfrm: vm-linux
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ms.custom: sap:My VM is not booting, linux-related-content
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ms.workload: infrastructure
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ms.date: 11/20/2025
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ms.date: 09/15/2025
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ms.author: divargas
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---
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# Troubleshoot Azure Linux virtual machine boot errors

support/azure/virtual-machines/windows/serial-console-windows.md

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ms.collection: windows
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ms.tgt_pltfrm: vm-windows
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ms.workload: infrastructure-services
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ms.date: 10/16/2025
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ms.date: 11/20/2025
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ms.author: jarrettr
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ms.reviewer: mbifeld
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ms.custom: sap:Cannot connect to my VM
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> There's a known issue where Azure Serial Console might fail to connect when a custom boot diagnostics storage account has firewall restrictions when using the [az serial-console](/cli/azure/serial-console) command. To avoid connectivity issues, use Serial Console in the Azure Portal.
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> [!IMPORTANT]
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> In 2026 H1, Azure Serial Console will no longer utilize boot diagnostics storage accounts for establishing a connection. No customer action is required for this change. This change doesn't affect serial logs or screenshots.
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> In 2026, Azure Serial Console will no longer utilize boot diagnostics storage accounts for establishing a connection. No customer action is required for this change. This change doesn't affect serial logs or screenshots.
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Serial Console uses the storage account configured for boot diagnostics in its connection workflow. When a firewall is enabled on this storage account, the Serial Console service IPs must be added as exclusions. To do this, follow these steps:
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