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Copy file name to clipboardExpand all lines: Teams/teams-rooms-and-devices/teams-rooms-known-issues-android.md
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@@ -55,6 +55,7 @@ ms.date: 10/06/2025
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|Speed dial line key doesn't transfer an active call.|In older Teams Phones versions, you could transfer an active call by selecting a line key that is configured as a speed dial for a specific contact.<br/><br/>Beginning with Teams Phones version 1.7.0 1449/1.0.94.2025165302, you're only able to make an outgoing call to the speed dial after you select it from the **Transfer** menu.|If you want to transfer active calls to specific contacts, configure line keys as speed dials for those contacts and assign the **Transfer** and **Consult Transfer** menu options to the appropriate line keys.|
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|The screen hangs on Yealink phones when the headset is picked up.|On Yealink MP56 phones that are running version 1449/1.0.94.2025248901 of the Teams for Android app, the screen hangs or crashes when you pick up the headset to make an outbound call.|No workaround is available at this time.|
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|Can't see line keys on the home screen.|After you update your Teams Phones to version 1449/1.0.94.2025264001 of the Teams for Android app, you don't see any assigned line keys on the home screen.<br/><br/>This behavior is seen on non-touch phones such as Poly CCX 350 that have either the CAP or Premium CAP licenses.|No workaround is available at this time.|
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|Incoming calls generate a "Just me" chat automatically.|When you receive a call from a main call queue on a Teams phone, a "Just Me" chat is generated automatically in the Teams desktop app. This chat only includes you and it remains in the chat notifications list until you delete it manually. A new chat is generated with each incoming call.<br/><br/>The problem occurs specifically when answering calls from a call queue on a Teams Phone device, but not when they are answered by using the Teams desktop app.|To work around the issue, turn on Conference mode for the call queue. Use the following steps:<br/><ol><li>In the Microsoft Teams admin center, select **Call queues**.</li><li>Select **Edit a call queue** > **Call answering**.</li><li>On the Call answering page, toggle the **Conference mode** button to turn it on.</li></ol>|
Copy file name to clipboardExpand all lines: Teams/teams-sign-in/resolve-sign-in-errors.md
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- CI 156289
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- CI 187814
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- CSSTroubleshoot
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ms.reviewer: billkau; meerak
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ms.reviewer: billkau; cafarric; meerak
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appliesto:
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- Microsoft Teams
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search.appverid:
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- MET150
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ms.date: 02/25/2025
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ms.date: 10/20/2025
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---
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# Resolve sign-in errors in Teams
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This test verifies that the user account meets the requirements to sign in to Teams.
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## Run the classic Teams sign-in troubleshooter
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[!INCLUDE [Get Help troubleshooter note](../../includes/sara-note-new-teams.md)]
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The [classic Teams sign-in troubleshooter](https://aka.ms/SaRA-TeamsSignIn-sarahome) helps you resolve classic Teams sign-in issues.
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To run the troubleshooter, follow these steps:
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1. Start the Get Help app.
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1. In the **Search** bar, enter *Unable to sign-in to Microsoft Teams*.
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1. Follow the instructions in the Get Help app to run the troubleshooter.
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After the troubleshooter finishes, it displays the results and provides additional information about how to resolve the issue.
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## Fix the issue manually
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If you want to perform the checks and fix the issue manually, follow these steps:
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The desktop app is configured to update automatically. However, if you find that the app is missing the latest update, follow the instructions to install it, and try again to sign in. If you still see an error when you try to sign in to Teams, go to step 3.
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1. If you use a federated sign-in provider such as Active Directory Federation Services (AD FS), verify the AD FS sign-in configuration by using the [Microsoft 365 Single Sign-on Test](https://testconnectivity.microsoft.com/tests/SingleSignOn/input) in the Microsoft Remote Connectivity Analyzer.
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1. Check the error code on the Teams sign-in screen. If the code is listed here, follow the provided guidance to fix the error. If the code isn't listed here, see [Why am I having trouble signing in to Microsoft Teams?](https://support.microsoft.com/topic/a02f683b-61a3-4008-9447-ee60c5593b0f)
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