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Copy file name to clipboardExpand all lines: SharePoint/SharePointOnline/sharing-and-permissions/request-approval-failed.md
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@@ -33,8 +33,8 @@ When users who have Full Control permissions to the site select **Access request
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Also, when users browse to the **Access Requests** list and select **Approve** or **Decline** to process a pending request, they receive one of the following status messages:
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>Sending approval
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>Request approval failed
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- Sending approval
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- Request approval failed
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## Cause
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@@ -50,22 +50,22 @@ Use one of the following solutions.
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To provide a user with site collection administrator permissions, see [Manage site collection administrators](/sharepoint/manage-site-collection-administrators).
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### Solution 2: Add the user to the Owners group for the site
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### Solution 2: Add the user to the Owners group for the site
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Use the following steps:
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**Note**: You must have the Manage Permissions permission level on the site to edit the Owners group for the site.
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Find the Owners group for teh affected site collection. If the Owners group for the site collection does not exist, click **Grant Permissions**, enter the name of the Owners group for the site in the **Share** dialog box, and then click **Share**
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1. Find the Owners group for the affected site collection.
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If the Owners group for the site collection does not exist, select **Grant Permissions**, enter the name of the Owners group for the site in the **Share** dialog box, and then select **Share**.
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1. On the affected site, select **Settings** > **Site settings**.
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1. Select **Site permissions**.
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1. Check for the Owners group in the list. If the Owners group for the site collection doesn't exist, select **Grant Permissions**, enter **Owners** for the name of the Owners group for the site in the **Share** dialog box, and then select **Share**.
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1. Select the **Owners** group for the site, and then select **New**.
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1. In the **Share** dialog box, enter the user account to add to the group, and then select **Share**.
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Test to verify that the user can now access the Access REquests list, and approve or decline requests.
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:::image type="content" source="media/request-approval-failed/pagelistid.png" alt-text="Screenshot of the search box when you type PageListId.":::
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1. Copy the GUID that follows the pageListId located in the listedit.aspx page. The GUID will be enclosed between braces.
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1. Copy the GUID that follows the pageListId located in the listedit.aspx page. The GUID will be enclosed between braces.
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:::image type="content" source="media/request-approval-failed/guid.png" alt-text="Screenshot of an example of GUID that follows the pageListId.":::
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1. In the address bar of the browser, enter '<your_tenant_URL>/_layouts/15/ListEdit.aspx?List=<{GUID}>'.
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In this example, 'https://contoso.sharepoint.com' is the tenant URL and the GUID is the value from step 5.
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1. On the **Settings** page, select **Permissions for this list**, and select the **Owners** group.
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