minor updates

Author: lucciz01

support/dynamics-365/customer-service/automatic-record-creation/accounts-created-without-known-triggers-dynamics-365.md

@@ -5,7 +5,7 @@ ms.reviewer: ghoshsoham
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 04/17/2025
+ms.date: 04/18/2025
 ms.custom: sap:Automatic Record Creation (ARC), DFM
 ---
 # Accounts are created without known triggers in Dynamics 365

support/dynamics-365/customer-service/automatic-record-creation/cases-auto-generated-with-automatic-record-creation-deactivated.md

@@ -5,7 +5,7 @@ ms.reviewer: ghoshsoham
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 04/17/2025
+ms.date: 04/18/2025
 ms.custom: sap:Automatic Record Creation (ARC), DFM
 ---
 # Cases are auto-created even if the automatic record creation rule is deactivated

support/dynamics-365/customer-service/automatic-record-creation/sssadminprod-appears-as-records-owner-modifier.md

@@ -1,20 +1,20 @@
 ---
 title: SSSAdminProd Appears as Owner or Modifier of Records
-description: Resolves an issue where the # SSSAdminProd system account appears as the owner or Modified By user of records in Microsoft Dynamics 365 Customer Service.
+description: Explains why "# SSSAdminProd" appears as the owner or Modified By user of records in Microsoft Dynamics 365 Customer Service.
 ms.reviewer: ghoshsoham
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 04/17/2025
+ms.date: 04/18/2025
 ms.custom: sap:Automatic Record Creation (ARC), DFM
 ---
-# Undesired ownership of records caused by "# SSSAdminProd"
+# Record owner unexpectedly set to "# SSSAdminProd"
 
-This article addresses an issue where the "# SSSAdminProd" system account appears as the **Owner** or **Modified By** user of records in Dynamics 365 Customer Service.
+This article explains why the "# SSSAdminProd" system account may appear as the **Owner** or **Modified By** user of records in Dynamics 365 Customer Service, and steps to change the ownership.
 
 ## Symptoms
 
-You might encounter the following issues in Dynamics 365 Customer Service:
+You might encounter the following behavior in Dynamics 365 Customer Service:
 
 - The "# SSSAdminProd" system account is listed as the user who modifies cases in queues.
 - The "# SSSAdminProd" system account is assigned as the owner of newly created records, such as cases or contacts.

support/dynamics-365/customer-service/email/incoming-email-not-converted-case.md

@@ -3,7 +3,7 @@ title: Incoming email isn't converted to a case
 description: Provides a resolution for the issue where an incoming email isn't converted to a case in Dynamics 365 Customer Service.
 ms.reviewer: sdas, ghoshsoham
 ms.author: shchaur
-ms.date: 04/17/2025
+ms.date: 04/18/2025
 ms.custom: sap:E-Mail\Case isn't getting created with record creation rule
 ---
 # Incoming email isn't converted to a case

support/dynamics-365/customer-service/toc.yml

@@ -6,7 +6,7 @@
       href: automatic-record-creation/accounts-created-without-known-triggers-dynamics-365.md
     - name: Cases are auto-created when the ARC rule is deactivated
       href: automatic-record-creation/cases-auto-generated-with-automatic-record-creation-deactivated.md
-    - name: 'Undesired ownership of records caused by "# SSSAdminProd"'
+    - name: 'Record owner set to "# SSSAdminProd"'
       href: automatic-record-creation/sssadminprod-appears-as-records-owner-modifier.md
 - name: Cases or Incidents
   items: