1- - name : Index
2- href : index.md
1+ - name : Teams Troubleshooting
2+ href : teams-welcome.yml
3+ items :
4+ - name : Administration
5+ items :
6+ - name : ' "FAILED_TO_AUTO_DISCOVER_DOMAIN" error in admin center'
7+ href : ./teams-administration/failed-to-auto-discover-domain-error-teams-admin-center.md
8+ - name : " \" We couldn't add member\" error when adding users"
9+ href : ./teams-administration/couldnt-add-member-error.md
10+ - name : Can't access Teams Premium features
11+ href : ./teams-administration/cannot-access-teams-premium-features.md
12+ - name : Clear the Teams client cache
13+ href : ./teams-administration/clear-teams-cache.md
14+ - name : Disable SharePoint News notifications in Teams
15+ href : ./teams-administration/disable-sharepoint-news-notifications.md
16+ - name : Error switching a tenant to Teams Only mode
17+ href : ./teams-administration/cannot-switch-to-teams-only-mode.md
18+ - name : Issues receiving messages and calls
19+ href : /microsoftteams/legacy-login-issues?context=/MicrosoftTeams/troubleshoot/context/context
20+ - name : Prevent antivirus and DLP tools from blocking or crashing Microsoft Teams
21+ href : ./teams-administration/include-exclude-teams-from-antivirus-dlp.md
22+ - name : Resolve issues when starting the new Teams app
23+ href : ./teams-sign-in/resolve-new-teams-launch-issues.md
24+ - name : Resolve new Teams installation issues
25+ href : ./teams-administration/fix-new-teams-installation-issues.md
26+ - name : Self-help diagnostics for Teams admins
27+ href : ./teams-administration/admin-self-help-diagnostics.md
28+ - name : Teams Client Health
29+ items :
30+ - name : Resolve Teams client crash issues
31+ href : ./teams-administration/resolve-teams-client-crash-issues.md
32+ - name : Resolve Teams client launch failures
33+ href : ./teams-administration/resolve-teams-client-launch-failures.md
34+ - name : Resolve Teams client update failures
35+ href : ./teams-administration/resolve-teams-client-update-failures.md
36+ - name : ' "Root cause undetermined" for Teams client update failure'
37+ href : ./teams-administration/root-cause-undetermined-teams-update-failure.md
38+ - name : ' "The following application instance is not present in BVD" error when assigning a phone number to a resource accounts'
39+ href : ./teams-administration/following-application-instance-not-present-error.md
40+ - name : Troubleshoot connectivity issues
41+ href : /microsoftteams/connectivity-issues?context=/MicrosoftTeams/troubleshoot/context/context
42+ - name : Troubleshoot installation and update issues of classic Teams
43+ href : /microsoftteams/troubleshoot-installation?context=/MicrosoftTeams/troubleshoot/context/context
44+ - name : User information isn't updated
45+ href : ./teams-administration/user-information-not-updated.md
46+ - name : Authentication
47+ items :
48+ - name : Always log into the domain-joined PC account
49+ href : ./authentication/teams-defaults-to-domain-joined-account.md
50+ - name : Stops working when joining from Microsoft Edge or Internet Explorer
51+ href : ./authentication/teams-stops-working-when-joining-from-edge.md
52+ - name : Channels
53+ items :
54+ - name : A channel can't be recreated after deletion
55+ href : ./channels/channel-cannot-be-recreated-after-deletion.md
56+ - name : Logon re-enabled user doesn't see previous joined teams
57+ href : ./channels/logon-reenabled-user-not-see-previous-joined-teams.md
58+ - name : Conferencing
59+ items :
60+ - name : ' "You need a phone system license" error when assigning a toll service number from the admin center'
61+ href : ./teams-conferencing/need-a-license-error-when-assigning-a-number.md
62+ - name : CVI information doesn't autopopulate in a Meet Now instance
63+ href : ./teams-conferencing/cvi-info-does-not-populate-in-meet-now.md
64+ - name : Dialing out requires five or more digits
65+ href : ./teams-conferencing/teams-call-requires-five-or-more-digits.md
66+ - name : Give Control doesn't work
67+ href : ./teams-conferencing/give-control-doesn’t-work-sharescreen.md
68+ - name : Organizer can't start Outlook meeting and stuck in virtual lobby
69+ href : ./teams-conferencing/organizer-cant-start-teams-meeting.md
70+ - name : PSTN callers with the same "From" number are shown as the same user
71+ href : ./teams-conferencing/pstn-callers-shown-with-same-call-in-number.md
72+ - name : Skype for Business broadcasts a dial tone
73+ href : /skypeforbusiness/troubleshoot/server-conferencing/sfb-play-dial-tone-teams-call?context=/MicrosoftTeams/troubleshoot/context/context
74+ - name : Skype for Business required for some meetings instead of Teams
75+ href : ./teams-conferencing/meeting-requires-skype-instead-of-teams.md
76+ - name : Static conference ID not supported for Teams meetings
77+ href : ./teams-conferencing/static-conference-id-not-supported.md
78+ - name : Meetings are unavailable
79+ href : ./teams-conferencing/teams-meetings-not-available.md
80+ - name : Teams is slow during video meetings on laptops docked to 4K/HDR monitors
81+ href : ./teams-conferencing/teams-slow-video-meetings-laptops-4k.md
82+ - name : Contacts
83+ items :
84+ - name : User appears as Unknown User in Teams
85+ href : ./contacts/unknown-user-teams.md
86+ - name : Exchange integration
87+ items :
88+ - name : External federated contacts don't appear in Teams search
89+ href : ./exchange-integration/external-contacts-not-in-search.md
90+ - name : Teams and Exchange interaction issues
91+ href : ./exchange-integration/teams-exchange-interaction-issue.md
92+ - name : Files
93+ items :
94+ - name : Error 404 when accessing the OneDrive app in Teams
95+ href : ./files/404-error-access-onedrive-teams.md
96+ - name : Error uploading files to chats
97+ href : ./files/cannot-upload-files-or-access-onedrive.md
98+ - name : Error when selecting Files tab
99+ href : ./files/access-files-tab-errors.md
100+ - name : Can't open files in a chat window
101+ href : ./files/do-not-have-access-to-this-file-teams.md
102+ - name : Can't share files in a large group chat or meeting chat
103+ href : ./files/cannot-share-files-in-large-chat.md
104+ - name : Desktop app option is missing
105+ href : ./files/desktop-app-option-missing.md
106+ - name : Guest user can't access Files tab
107+ href : ./files/guests-cannot-access-files.md
108+ - name : Forms
109+ items :
110+ - name : Can't send or respond a poll
111+ href : ./forms/cannot-send-poll.md
112+ - name : IM and Presence
113+ items :
114+ - name : A contact's presence is unknown
115+ href : ./teams-im-presence/contact-presence-status-unknown.md
116+ - name : Actual presence status isn't displayed
117+ href : ./teams-im-presence/presence-not-show-actual-status.md
118+ - name : Can't send message to Skype for Business
119+ href : ./teams-im-presence/teams-user-not-send-message-in-sfb.md
120+ - name : Deleted messages with an @ mention send notifications with a channel link
121+ href : ./teams-im-presence/deleted-messages-send-notifications-with-link.md
122+ - name : Issues with presence status in Outlook
123+ href : ./teams-im-presence/issues-with-presence-in-outlook.md
124+ - name : Messages are unexpectedly deleted by retention policies
125+ href : ./teams-im-presence/messages-unexpectedly-deleted-retention-policy.md
126+ - name : Meetings
127+ items :
128+ - name : Can't join a Teams meeting through PSTN dial-in or CVI-enabled devices
129+ href : ./meetings/cannot-join-cvi-pstn-meeting.md
130+ - name : External participants are blocked from joining meetings
131+ href : ./meetings/external-participants-join-meeting-blocked.md
132+ - name : External users appear as Unknown
133+ href : ./meetings/external-user-shown-as-unknown.md
134+ - name : Fix video display lag
135+ href : ./meetings/fix-choppy-video.md
136+ - name : Issues with meeting chat
137+ href : ./meetings/meeting-chat-issues.md
138+ - name : Issues with meeting recordings
139+ href : ./meetings/troubleshoot-meeting-recording-issues.md
140+ - name : Issues with webinars
141+ href : ./meetings/issues-with-webinars.md
142+ - name : Known issues when using Teams certified peripherals
143+ href : ./meetings/known-issues-teams-certified-peripherals.md
144+ - name : New Teams desktop app fails to render video
145+ href : ./meetings/new-teams-desktop-app-fail-render-video.md
146+ - name : Resolve Teams Meeting add-in issues
147+ href : ./meetings/resolve-teams-meeting-add-in-issues.md
148+ - name : Teams meeting add-in is missing
149+ href : ./meetings/teams-meeting-add-in-missing.md
150+ - name : Teams meeting features for shared mailboxes
151+ href : ./meetings/teams-meeting-with-shared-mailboxes.md
152+ - name : Mobile
153+ items :
154+ - name : A website with Conditional Access doesn't display when viewed on the Website tab
155+ href : ./mobile/websites-with-conditional-access-dont-display.md
156+ - name : Can't see autofavorited channels in mobile app
157+ href : ./mobile/cant-see-auto-favorited-channels-in-mobile.md
158+ - name : Settings for Teams calls with Apple CarPlay
159+ href : ./mobile/settings-teams-calls-carplay.md
160+ - name : OneNote Integration
161+ items :
162+ - name : Issue with accessing notebooks
163+ href : ./teams-onenote-integration/issue-access-notebook.md
164+ - name : Temporary change to file size download limit in OneNote
165+ href : /office/troubleshoot/onenote/temp-change-onenote-file-size-download?context=/MicrosoftTeams/troubleshoot/context/context
166+ - name : Phone System
167+ items :
168+ - name : Issues when using SIP devices
169+ href : ./phone-system/sip-gateway-issues.md
170+ - name : Dial Plans
171+ items :
172+ - name : Errors when trying to manage dial plans
173+ href : ./phone-system/dial-plans/errors-managing-dial-plans.md
174+ - name : Direct Routing
175+ items :
176+ - name : Diagnose issues that affect Direct Routing
177+ href : ./phone-system/direct-routing/diagnose-direct-routing-issues.md
178+ - name : Issues with call transfers
179+ href : ./phone-system/direct-routing/issues-with-call-transfers.md
180+ - name : Issues with inbound calls
181+ href : ./phone-system/direct-routing/issues-with-inbound-calls.md
182+ - name : Issues with LMO
183+ href : ./phone-system/direct-routing/issues-with-lmo.md
184+ - name : Issues with outbound calls
185+ href : ./phone-system/direct-routing/issues-with-outbound-calls.md
186+ - name : Issues with SBC connectivity
187+ href : ./phone-system/direct-routing/sip-options-tls-certificate-issues.md
188+ - name : Microsoft and SIP response codes
189+ items :
190+ - name : Microsoft and SIP response codes
191+ href : ./phone-system/direct-routing/microsoft-sip-response-codes.md
192+ - name : SIP response code 400
193+ href : ./phone-system/direct-routing/microsoft-sip-response-codes-400.md
194+ - name : SIP response code 402
195+ href : ./phone-system/direct-routing/microsoft-sip-response-codes-402.md
196+ - name : SIP response code 403
197+ href : ./phone-system/direct-routing/microsoft-sip-response-codes-403.md
198+ - name : SIP response code 404
199+ href : ./phone-system/direct-routing/microsoft-sip-response-codes-404.md
200+ - name : SIP response code 408
201+ href : ./phone-system/direct-routing/microsoft-sip-response-codes-408.md
202+ - name : SIP response code 410
203+ href : ./phone-system/direct-routing/microsoft-sip-response-codes-410.md
204+ - name : SIP response code 412
205+ href : ./phone-system/direct-routing/microsoft-sip-response-codes-412.md
206+ - name : SIP response code 420
207+ href : ./phone-system/direct-routing/microsoft-sip-response-codes-420.md
208+ - name : SIP response code 480
209+ href : ./phone-system/direct-routing/microsoft-sip-response-codes-480.md
210+ - name : SIP response code 484
211+ href : ./phone-system/direct-routing/microsoft-sip-response-codes-484.md
212+ - name : SIP response code 486
213+ href : ./phone-system/direct-routing/microsoft-sip-response-codes-486.md
214+ - name : SIP response code 488
215+ href : ./phone-system/direct-routing/microsoft-sip-response-codes-488.md
216+ - name : SIP response code 500
217+ href : ./phone-system/direct-routing/microsoft-sip-response-codes-500.md
218+ - name : SIP response code 503
219+ href : ./phone-system/direct-routing/microsoft-sip-response-codes-503.md
220+ - name : SIP response code 504
221+ href : ./phone-system/direct-routing/microsoft-sip-response-codes-504.md
222+ - name : Provisioning
223+ items :
224+ - name : Can't create a team
225+ href : ./provisioning/users-cant-create-team.md
226+ - name : Deleting a team also deletes the group associated with it
227+ href : ./provisioning/deleting-team-also-deletes-group.md
228+ - name : Sign-in
229+ items :
230+ - name : Resolve sign-in errors
231+ href : ./teams-sign-in/resolve-sign-in-errors.md
232+ - name : Someone has already setup Teams for your organization
233+ href : ./teams-sign-in/someone-has-already-setup-teams.md
234+ - name : Teams doesn't automatically update
235+ href : ./teams-sign-in/teams-doesnt-automatically-update.md
236+ - name : Teams doesn't load
237+ href : ./teams-sign-in/sign-in-loop.md
238+ - name : Teams starts with a white screen
239+ href : ./teams-sign-in/symlink-or-drivemap-causes-white-screen.md
240+ - name : Error "You're missing out" during sign-in
241+ href : ./teams-sign-in/error-missing-out-sign-in-teams.md
242+ - name : Sites
243+ items :
244+ - name : Websites aren't viewable
245+ href : ./sites/cannot-view-website-teams-web-client.md
246+ - name : ' "This site cant be reached" and ERR_INVALID_RESPONSE error when accessing SharePoint site'
247+ href : /sharepoint/troubleshoot/sites/err-invalid-response-accessing-sharepoint-site?context=/MicrosoftTeams/troubleshoot/context/context
248+ - name : Tabs
249+ items :
250+ - name : Owner can't create Planner tab
251+ href : ./tabs/teams-owner-cannot-create-planner-tab.md
252+ - name : Tabs not working after enabling Conditional Access
253+ href : ./tabs/tabs-dont-work-after-enabling-conditional-access.md
254+ - name : Websites don't load in the new Teams desktop client
255+ href : ./tabs/websites-not-loaded-new-teams.md
256+ - name : Teams Rooms and devices
257+ items :
258+ - name : Certified Android devices get signed out of Teams
259+ href : ./teams-rooms-and-devices/signed-out-of-teams-android-devices.md
260+ - name : Collect Android Teams device logs
261+ href : ./teams-rooms-and-devices/collect-device-logs.md
262+ - name : Conditional Access-related issues on Teams Android devices
263+ href : ./teams-rooms-and-devices/teams-android-devices-conditional-access-issues.md
264+ - name : Create a support request for Teams device issues
265+ href : ./teams-rooms-and-devices/create-support-request-teams-device-issues.md
266+ - name : Known issues with Teams Rooms on Android
267+ href : ./teams-rooms-and-devices/teams-rooms-known-issues-android.md
268+ - name : Known issues with Teams Rooms on Windows
269+ href : ./teams-rooms-and-devices/teams-rooms-known-issues-windows.md
270+ - name : On-screen keyboard size is reduced on some devices
271+ href : ./teams-rooms-and-devices/teams-rooms-device-keyboard-size-reduced.md
272+ - name : Teams Rooms app doesn't start automatically after updates
273+ href : ./teams-rooms-and-devices/teams-rooms-not-auto-start-after-windows-updates.md
274+ - name : Teams Rooms devices can't fetch calendar
275+ href : ./teams-rooms-and-devices/mtr-device-cannot-fetch-calendar.md
276+ - name : Teams Rooms Pro Management
277+ items :
278+ - name : Get support for Teams Rooms Pro Management
279+ href : ./teams-rooms-and-devices/get-support-teams-rooms-pro-management.md
280+ - name : Black or blank screen or no system response
281+ href : ./teams-rooms-and-devices/black-blank-screen.md
282+ - name : Bluetooth disabled status is Unhealthy
283+ href : ./teams-rooms-and-devices/bluetooth-disabled-status-unhealthy.md
284+ - name : Camera status is unhealthy
285+ href : ./teams-rooms-and-devices/camera-status-unhealthy.md
286+ - name : CPU performance limited status is Unhealthy
287+ href : ./teams-rooms-and-devices/cpu-performance-limited-status-unhealthy.md
288+ - name : Default Credentials status is unhealthy
289+ href : ./teams-rooms-and-devices/default-credentials-status-unhealthy.md
290+ - name : Disk Space status is unhealthy
291+ href : ./teams-rooms-and-devices/disk-space-status-unhealthy.md
292+ - name : Display status is unhealthy
293+ href : ./teams-rooms-and-devices/display-status-unhealthy.md
294+ - name : HDMI ingest status is unhealthy
295+ href : ./teams-rooms-and-devices/hdmi-ingest-status-unhealthy.md
296+ - name : Meeting app status is unhealthy
297+ href : ./teams-rooms-and-devices/meeting-app-status-unhealthy.md
298+ - name : Microphone or speaker status is unhealthy
299+ href : ./teams-rooms-and-devices/microphone-speaker-status-unhealthy.md
300+ - name : Monitored or Offline status is Unhealthy
301+ href : ./teams-rooms-and-devices/monitored-offline-status-unhealthy.md
302+ - name : OS Edition status is Unhealthy
303+ href : ./teams-rooms-and-devices/os-edition-status-unhealthy.md
304+ - name : Sleep timer status is Unhealthy
305+ href : ./teams-rooms-and-devices/sleep-timer-status-unhealthy.md
306+ - name : USB Peripheral Power Drain status is Unhealthy
307+ href : ./teams-rooms-and-devices/usb-peripheral-power-drain-status-unhealthy.md
308+ - name : USB Selective Suspend status is Unhealthy
309+ href : ./teams-rooms-and-devices/usb-selective-suspend-status-unhealthy.md
310+ - name : Resolve Teams Rooms resource account sign-in issues
311+ href : ./teams-rooms-and-devices/teams-rooms-resource-account-sign-in-issues.md
312+ - name : Resolve Windows Update issues on Teams Rooms Pro devices
313+ href : ./teams-rooms-and-devices/teams-rooms-device-windows-update-issues.md
314+ - name : Teams on Linux
315+ items :
316+ - name : Known issues on Linux
317+ href : ./teams-on-linux/linux-known-issues.md
318+ - name : Teams on Mac
319+ items :
320+ - name : Audio issues when using Teams on macOS
321+ href : ./teams-on-mac/teams-audio-issue-mac.md
322+ - name : Can't sign in to Teams for Mac after macOS upgrade
323+ href : ./teams-on-mac/teams-sign-in-issues-after-os-upgrade.md
324+ - name : Incorrect presence status in Teams for Mac
325+ href : ./teams-on-mac/incorrect-presence-status-teams-for-mac.md
326+ - name : Teams-specific notification sound reverts to macOS notification sound
327+ href : ./teams-on-mac/teams-notification-sound-reverts-to-default.md
328+ - name : Teams on Windows
329+ items :
330+ - name : Error when calling from a contact card
331+ href : ./teams-on-windows/error-call-from-contact-card.md
332+ - name : Teams remembered as XBox game
333+ href : ./teams-on-windows/performance-affected-when-teams-remembered-as-game.md
334+ - name : Third-party programs
335+ items :
336+ - name : Dell Encryption prevents Teams from starting correctly
337+ href : ./third-party-programs/dell-encryption-prevents-teams-from-starting.md
338+ - name : Symantec DLP interferes with Teams processes
339+ href : ./third-party-programs/symantec-dlp-interferes-with-teams.md
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