You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Copy file name to clipboardExpand all lines: support/dynamics-365/supply-chain/procurement/vendor-reonboarding.md
+15-6Lines changed: 15 additions & 6 deletions
Display the source diff
Display the rich diff
Original file line number
Diff line number
Diff line change
@@ -16,29 +16,35 @@ ms.custom: sap:Purchase order procurement and sourcing\Issues with vendor manage
16
16
# Vendor unable to access Vendor Collaboration Portal (VCP) after re-onboarding
17
17
18
18
## Symptom
19
+
19
20
Vendor attempts to access the Vendor Collaboration Portal (VCP) but encounters the error:
20
21
21
-
>The user must have access to at least one vendor.
22
+
>The user must have access to at least one vendor.
22
23
23
24
Occurs specifically after a vendor has been re-onboarded and access was previously working.
24
25
25
26
## Cause
27
+
26
28
This issue can occur if:
29
+
27
30
- The vendor request may not actually be in **Request approved** status.
28
31
- The **Vendor collaboration access** permission may have been set to **No** during approval.
29
32
- Required **External roles** might not have been assigned to the vendor user.
30
33
- Tenant and user mapping may be out of sync, especially for portals relying on internal data sync mechanisms (e.g., Microsoft Support–only tools).
31
34
- The vendor may still be attempting to log in with incorrect credentials (not using their assigned **work account**).
32
35
33
36
## Resolution
37
+
34
38
Follow these steps to resolve the issue:
35
39
36
40
### Step 1: Verify vendor request status
41
+
37
42
Make sure the vendor request status is set to **Request approved**.
38
43
39
-
For details about checking vendor request status, see [Vendor requests](https://learn.microsoft.com/en-us/dynamics365/supply-chain/procurement/vendor-onboarding#vendor-requests).
44
+
For details about checking vendor request status, see [Vendor requests](/dynamics365/supply-chain/procurement/vendor-onboarding#vendor-requests).
40
45
41
46
### Step 2: Check vendor collaboration access
47
+
42
48
Verify whether the **Vendor collaboration access** permission was set to **Yes** during the vendor request approval.
43
49
44
50
- If it was set to **Yes**, the vendor user should already have the appropriate roles assigned automatically.
@@ -47,26 +53,29 @@ Verify whether the **Vendor collaboration access** permission was set to **Yes**
47
53
> [!NOTE]
48
54
> You don’t need to start the onboarding process over if this setting was missed. You can assign the vendor roles manually.
49
55
50
-
For details about setting up vendor collaboration access, see [Approving a vendor request](https://learn.microsoft.com/en-us/dynamics365/supply-chain/procurement/vendor-onboarding#approving-a-vendor-request).
56
+
For details about setting up vendor collaboration access, see [Approving a vendor request](/dynamics365/supply-chain/procurement/vendor-onboarding#approving-a-vendor-request).
51
57
52
58
### Step 3: Confirm external roles
59
+
53
60
Verify that the vendor user’s account includes the roles defined for the _Vendor_ type in **External roles** after re-onboarding.
54
-
For details about setting up vendor collaboration security roles, see [Set up vendor collaboration security roles](https://learn.microsoft.com/en-us/dynamics365/supply-chain/procurement/set-up-maintain-vendor-collaboration#set-up-vendor-collaboration-security-roles).
61
+
For details about setting up vendor collaboration security roles, see [Set up vendor collaboration security roles](/dynamics365/supply-chain/procurement/set-up-maintain-vendor-collaboration#set-up-vendor-collaboration-security-roles).
55
62
56
63
### Step 4: Perform data synchronization
64
+
57
65
If the vendor still can't access the VCP portal, data synchronization might be required.
58
66
59
67
This step can only be completed by **Microsoft Support advocates**. If you're a customer or partner, contact Microsoft Support to perform the following steps in the Microsoft Volume Licensing Support Portal (MVLSP):
68
+
60
69
1. Sign in to the **MVLSP** portal.
61
70
2. Go to **Quick Tasks > View Tenant Mapping**.
62
71
3. Select the correct **Purchase Account**.
63
72
4. Select **Update MSDN Managers** to refresh the user mapping data.
64
73
65
74
### Step 5: Ask the vendor to retry login
75
+
66
76
After completing the previous steps, ask the vendor to sign in again using a **work account**.
67
77
68
-
For details about vendor onboarding and login steps, see [Vendor onboarding](https://learn.microsoft.com/en-us/dynamics365/supply-chain/procurement/vendor-onboarding).
78
+
For details about vendor onboarding and login steps, see [Vendor onboarding](/dynamics365/supply-chain/procurement/vendor-onboarding).
69
79
70
80
> [!TIP]
71
81
> If the issue persists, review the vendor collaboration setup and user role assignments to ensure no conflicting configurations exist.
0 commit comments