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Fix links and formatting in vendor re-onboarding guide
Updated links to use relative paths and improved formatting.
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support/dynamics-365/supply-chain/procurement/Vendor-re-onboarding.md renamed to support/dynamics-365/supply-chain/procurement/vendor-reonboarding.md

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@@ -16,29 +16,35 @@ ms.custom: sap:Purchase order procurement and sourcing\Issues with vendor manage
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# Vendor unable to access Vendor Collaboration Portal (VCP) after re-onboarding
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## Symptom
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Vendor attempts to access the Vendor Collaboration Portal (VCP) but encounters the error:
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>The user must have access to at least one vendor.
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> The user must have access to at least one vendor.
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Occurs specifically after a vendor has been re-onboarded and access was previously working.
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## Cause
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This issue can occur if:
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- The vendor request may not actually be in **Request approved** status.
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- The **Vendor collaboration access** permission may have been set to **No** during approval.
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- Required **External roles** might not have been assigned to the vendor user.
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- Tenant and user mapping may be out of sync, especially for portals relying on internal data sync mechanisms (e.g., Microsoft Support–only tools).
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- The vendor may still be attempting to log in with incorrect credentials (not using their assigned **work account**).
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## Resolution
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Follow these steps to resolve the issue:
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### Step 1: Verify vendor request status
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Make sure the vendor request status is set to **Request approved**.
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For details about checking vendor request status, see [Vendor requests](https://learn.microsoft.com/en-us/dynamics365/supply-chain/procurement/vendor-onboarding#vendor-requests).
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For details about checking vendor request status, see [Vendor requests](/dynamics365/supply-chain/procurement/vendor-onboarding#vendor-requests).
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### Step 2: Check vendor collaboration access
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Verify whether the **Vendor collaboration access** permission was set to **Yes** during the vendor request approval.
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- If it was set to **Yes**, the vendor user should already have the appropriate roles assigned automatically.
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> [!NOTE]
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> You don’t need to start the onboarding process over if this setting was missed. You can assign the vendor roles manually.
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For details about setting up vendor collaboration access, see [Approving a vendor request](https://learn.microsoft.com/en-us/dynamics365/supply-chain/procurement/vendor-onboarding#approving-a-vendor-request).
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For details about setting up vendor collaboration access, see [Approving a vendor request](/dynamics365/supply-chain/procurement/vendor-onboarding#approving-a-vendor-request).
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### Step 3: Confirm external roles
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Verify that the vendor user’s account includes the roles defined for the _Vendor_ type in **External roles** after re-onboarding.
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For details about setting up vendor collaboration security roles, see [Set up vendor collaboration security roles](https://learn.microsoft.com/en-us/dynamics365/supply-chain/procurement/set-up-maintain-vendor-collaboration#set-up-vendor-collaboration-security-roles).
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For details about setting up vendor collaboration security roles, see [Set up vendor collaboration security roles](/dynamics365/supply-chain/procurement/set-up-maintain-vendor-collaboration#set-up-vendor-collaboration-security-roles).
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### Step 4: Perform data synchronization
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If the vendor still can't access the VCP portal, data synchronization might be required.
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This step can only be completed by **Microsoft Support advocates**. If you're a customer or partner, contact Microsoft Support to perform the following steps in the Microsoft Volume Licensing Support Portal (MVLSP):
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1. Sign in to the **MVLSP** portal.
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2. Go to **Quick Tasks > View Tenant Mapping**.
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3. Select the correct **Purchase Account**.
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4. Select **Update MSDN Managers** to refresh the user mapping data.
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### Step 5: Ask the vendor to retry login
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After completing the previous steps, ask the vendor to sign in again using a **work account**.
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For details about vendor onboarding and login steps, see [Vendor onboarding](https://learn.microsoft.com/en-us/dynamics365/supply-chain/procurement/vendor-onboarding).
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For details about vendor onboarding and login steps, see [Vendor onboarding](/dynamics365/supply-chain/procurement/vendor-onboarding).
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> [!TIP]
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> If the issue persists, review the vendor collaboration setup and user role assignments to ensure no conflicting configurations exist.
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