minor updates

Author: lucciz01

support/dynamics-365/customer-service/core-service-scheduling/book-button-not-available-for-service-activity.md

@@ -5,19 +5,19 @@ ms.reviewer: ghoshsoham
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 04/21/2025
+ms.date: 04/24/2025
 ms.custom: sap:Core Service Scheduling, DFM
 ---
 # Book button isn't available for service activity and Unscheduled Service Activities doesn't show service activities
 
-This article provides guidance on resolving the issue where the **Book** button isn't available for service activities, and service activities don't appear under the **Unscheduled Service Activities** view in the [schedule board](/dynamics365/customer-service/use/use-schedule-board-configure-service-activity)  in Dynamics 365 Customer Service.
+This article provides guidance on resolving the issue where the **Book** button isn't available for service activities, and service activities don't appear under the **Unscheduled Service Activities** view in the schedule board in Dynamics 365 Customer Service.
 
 ## Symptoms
 
 You might encounter the following issues in Dynamics 365 Customer Service:
 
-- The **Book** button is missing for service activities.
-- Service activities aren't visible under the **Unscheduled Service Activities** view in the schedule board.
+- The **Book** button is missing for [service activities](/dynamics365/customer-service/use/schedule-service-activity-csh).
+- Service activities aren't visible under the **Unscheduled Service Activities** view in the [schedule board](/dynamics365/customer-service/use/use-schedule-board-configure-service-activity).
 
 ## Cause
 

support/dynamics-365/customer-service/customer-service-admin-center/cant-install-dynamics-365-customer-service-apps-in-existing-environment.md

@@ -5,7 +5,7 @@ ms.reviewer: ghoshsoham
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 04/21/2025
+ms.date: 04/24/2025
 ms.custom: sap:Core Service Scheduling, DFM
 ---
 # Can't install Dynamics 365 Customer Service applications in an existing Power Platform environment
@@ -27,9 +27,25 @@ This issue occurs due to one or more of the following reasons:
 ### Resolution
 
 1. Navigate to the [Power Platform admin center](https://admin.powerplatform.microsoft.com/).
+
 2. Select the environment where you are trying to install the applications.
+
 3. Go to **Settings** > **Overview**, and verify whether the environment is listed as **Dataverse-only** or if Dynamics 365 apps are enabled.
 
+4. If the **Enable Dynamics 365 apps** option isn't enabled, that means the database was provisioned as **Dataverse-only** and you won't be able to install Dynamics 365 apps in this environment.
+
+5. In this case, follow these steps to create a new environment with Dynamics 365 apps enabled:
+
+   1. Navigate to the [Power Platform admin center](https://admin.powerplatform.microsoft.com/).
+   2. Select **+ New environment**.
+   3. Provide a name and select a region for the new environment.
+   4. Under **Type**, select **Production** or **Sandbox** as required.
+   5. Enable Dataverse by selecting the appropriate box.
+   6. Enable Dynamics 365 apps by selecting the **Enable Dynamics 365 apps** checkbox.
+   7. Select **Save** and wait for the provisioning process to complete.
+
+Once the environment is successfully set up, the [Customer Service Hub](/dynamics365/customer-service/implement/customer-service-hub-user-guide-basics) and Copilot Service admin center applications are available in the app list for users with the appropriate licenses.
+
 ## Cause 2: Missing or incorrect licensing
 
 Users trying to install or access Dynamics 365 applications must have the [appropriate license](https://www.microsoft.com/dynamics-365/products/customer-service/pricing) assigned.
@@ -39,6 +55,7 @@ Users trying to install or access Dynamics 365 applications must have the [appro
 1. Go to the [Microsoft 365 admin center](https://admin.microsoft.com/).
 2. Select **Users** > **Active users**.
 3. Locate and select the user who needs access to the Customer Service applications.
+
 4. Select **Licenses and apps**, and ensure the user has one of the following licenses assigned:
 
     - Customer Service Professional
@@ -49,16 +66,4 @@ Users trying to install or access Dynamics 365 applications must have the [appro
 
 ## More information
 
-If the current environment isn't configured to support Dynamics 365 applications, follow these steps to create a new environment:
-
-1. Navigate to the [Power Platform admin center](https://admin.powerplatform.microsoft.com/).
-2. Select **+ New environment**.
-3. Provide a name and select a region for the new environment.
-4. Under **Type**, select **Production** or **Sandbox** as required.
-5. Enable Dataverse by selecting the appropriate box.
-6. Enable Dynamics 365 apps by selecting the **Enable Dynamics 365 apps** checkbox.
-7. Select **Save** and wait for the provisioning process to complete.
-
-Once the environment is successfully set up, the [Customer Service Hub](/dynamics365/customer-service/implement/customer-service-hub-user-guide-basics) and Copilot Service admin center applications are available in the app list for users with the appropriate licenses.
-
 For more detailed guidance on creating and managing environments, see [Create and manage environments in the Power Platform admin center](/power-platform/admin/create-environment).

support/dynamics-365/customer-service/omnichannel-for-customer-service/agents-dont-receive-desktop-notifications-for-new-messages.md

@@ -5,7 +5,7 @@ author: Yerragovula
 ms.author: srreddy
 ms.reviewer: courtser
 ai-usage: ai-assisted
-ms.date: 04/21/2025
+ms.date: 04/24/2025
 ms.custom: sap:Live chat Widget (LCW), DFM
 ---
 # Agents don't receive desktop notifications for new session messages when the browser isn't active
@@ -18,11 +18,11 @@ Agents don't receive [notifications](/dynamics365/customer-service/administer/no
 
 ## Cause
 
-This issue occurs because the system is configured to use default notification templates, which don't support desktop notifications when the application isn't actively in use.
+This is the expected behavior when the system is configured to use default notification templates, which don't support desktop notifications when the application isn't actively in use.
 
 ## Resolution
 
-To resolve this issue and enable desktop notifications for agents when the browser isn't active, follow these steps:
+To enable desktop notifications for agents when the browser isn't active, follow these steps:
 
 1. Create a new notification template:
 

support/dynamics-365/customer-service/queues/queue-email-address-not-resolving-correctly.md

@@ -5,16 +5,16 @@ author: Yerragovula
 ms.author: srreddy
 ms.reviewer: courtser
 ai-usage: ai-assisted
-ms.date: 04/21/2025
+ms.date: 04/24/2025
 ms.custom: sap:Queues, DFM
 ---
 # Queue email address isn't resolved correctly in Dynamics 365
 
-This article addresses an issue where emails sent to a queue show the queue email address as unresolved or unrecognized in the **To** field in Dynamics 365.
+This article addresses an issue in Dynamics 365 where emails sent to a queue show the queue email address as unresolved or unrecognized in the **To** field.
 
 ## Symptoms
 
-When emails are sent to a [queue](/dynamics365/customer-service/administer/set-up-queues-manage-activities-cases) in Dynamics 365, the queue email address appears as unresolved or unrecognized in the **To** field within Dynamics 365. However, the system still processes the email and generates cases as expected.
+When emails are sent to a [queue](/dynamics365/customer-service/administer/set-up-queues-manage-activities-cases) in Dynamics 365, the queue email address appears as unresolved or unrecognized in the **To** field. However, the system still processes the email and generates cases as expected.
 
 ## Cause
 
@@ -35,15 +35,17 @@ To resolve this issue, follow these steps:
 
    1. Change the email addresses on duplicate records to ensure each email address is unique across all records.
 
-   2. After updating the email addresses, verify the query results to ensure duplicates no longer appear.
+   2. After updating the email addresses, re-run the query and verify that duplicates no longer appear in the query result.
 
       If duplicates persist in the query results, there might be a delay in the email search table refresh. Currently, there's no method to force an immediate refresh of the email search table.
 
 3. Adjust Dynamics 365 system settings:
 
-    1. Navigate to **Advanced Settings** > **Settings** > **Administration** > **Email** in Dynamics 365.
-    2. Locate the **Set To, cc, bcc fields as unresolved values if multiple matches are found in Incoming Emails** setting.
-    3. Set the setting to **No** to ensure the system correctly resolves email addresses when there's only one matching record.
+   1. Navigate to **Advanced Settings** > **Settings** > **Administration** > **Email** in Dynamics 365.
+
+   2. Locate the **Set To, cc, bcc fields as unresolved values if multiple matches are found in Incoming Emails** setting.
+
+   3. Set the setting to **No** to ensure the system correctly resolves email addresses when there's only one matching record.
 
    > [!IMPORTANT]
    > If the setting is set to **Yes**, the system doesn't resolve email addresses that have multiple matches. These email addresses appear marked in red, requiring you to manually resolve them to a specific record.

…-binary-data-would-be-truncated-error.md …-binary-data-would-be-truncated-error.mdsupport/dynamics-365/customer-service/other/string-or-binary-data-would-be-truncated-error.md renamed to support/power-platform/dataverse/tables-fields-and-relationships/string-or-binary-data-would-be-truncated-error.md support/dynamics-365/customer-service/other/string-or-binary-data-would-be-truncated-error.md renamed to support/power-platform/dataverse/tables-fields-and-relationships/string-or-binary-data-would-be-truncated-error.md

@@ -5,8 +5,8 @@ author: Yerragovula
 ms.author: srreddy
 ms.reviewer: courtser
 ai-usage: ai-assisted
-ms.date: 04/18/2025
-ms.custom: sap:Other, DFM
+ms.date: 04/24/2025
+ms.custom: sap:Tables, Fields and Relationships, DFM
 ---
 # "String or binary data would be truncated" error when deleting records from a custom table
 

support/power-platform/dataverse/toc.yml

@@ -180,6 +180,10 @@
   items:
     - name: Dataverse plug-ins
       href: plug-in-execution/dataverse-plug-ins-errors.md
+- name: Tables, Fields and Relationships
+  items:
+    - name: '"String or binary data would be truncated" error'
+      href: tables-fields-and-relationships/string-or-binary-data-would-be-truncated-error.md
 - name: User permissions
   items:
     - name: Clean up inherited access