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Merge remote-tracking branch 'upstream/main' into AB#8330-Storage-Spaces-Direct-Performance-Issues
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.openpublishing.redirection.json

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{
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"source_path": "support/power-platform/power-automate/desktop-flows/ui-automation/ui-sap-automation/sap-click-element-dpi.md",
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"redirect_url": "/troubleshoot/power-platform/power-automate/desktop-flows/sap-automation/sap-click-element-dpi"
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},
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{
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"source_path": "support/power-platform/power-automate/desktop-flows/browser-automation/browser-automation-error-after-chromium-update.md",
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"redirect_url": "/troubleshoot/power-platform/power-automate/desktop-flows/browser-automation/failed-to-assume-control-of-edge-chrome-firefox-error"
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}
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]
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}

Microsoft365/purview/purview/diagnostics/purview-compliance-diagnostics.md

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- sap:Microsoft Purview Compliance
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- Microsoft Purview
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- CSSTroubleshoot
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- CI 2772, 1283, 5607, 8191
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- CI 2772, 1283, 5607, 8191, 8567
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ms.reviewer: shadans, sathyana, meerak, v-shorestris
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appliesto:
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- Microsoft Purview
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search.appverid: MET150
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ms.date: 11/19/2025
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ms.date: 12/05/2025
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---
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# Self-help diagnostics for Microsoft Purview
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- **Solutions** \> **Data Loss Prevention** \> **Diagnostics**
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> [!NOTE]
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> Diagnostics on **Solutions** pages are being rolled out gradually and might not yet be available in your organization.
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> Diagnostics on **Solutions** pages are being rolled out gradually and might not yet be available in your organization.
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### Available diagnostics
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The following table lists the available diagnostics on **Solutions** pages. You can access the diagnostics by selecting the associated link in the fourth column. When you're prompted, sign in to the Microsoft Purview portal.
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**Note**: To run these diagnostics, the minimum requirement is that you're an administrator with the Organization Configuration role assigned to you.
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When you select a diagnostic on a Solutions page, it begins by running the [Check-PurviewConfig](/powershell/module/exchangepowershell/check-purviewconfi) cmdlet to check your organization's configuration settings in Microsoft Purview. Then the diagnostic calls the appropriate cmdlet listed in the following table to perform checks that are specific to your issue.
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When you select a diagnostic on a Solutions page, it begins by running the [Check-PurviewConfig](/powershell/module/exchangepowershell/check-purviewconfig) cmdlet to check your organization's configuration settings in Microsoft Purview. Then the diagnostic calls the appropriate cmdlet listed in the following table to perform checks that are specific to your issue.
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| **Issue** | **Checks performed** | **Commandlet Used** | **Solutions page** |
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|-|-|-|-|
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| [DLP policy and rule configuration for policy tips](https://aka.ms/PillarDLPPolicyTipsDiag)<br> | Troubleshoots common policy tip configuration issues that affect a DLP rule and its policy for Outlook desktop clients and Outlook on the web. | Global admin | [Resolve issues that affect DLP policy tips](/microsoft-365/troubleshoot/data-loss-prevention/data-loss-prevention-policy-tips) |
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| [Sensitivity label configuration](https://aka.ms/PillarMipLabelDiag)<br> | Troubleshoots common issues that affect a sensitivity label. Checks whether a sensitivity label is correctly configured for use in various workloads. | Global admin | [Sensitivity labels are missing in Outlook, Outlook on the web, and other Office apps](/microsoft-365/troubleshoot/sensitivity-labels/sensitivity-labels-missing) |
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| [Microsoft Purview Message Encryption configuration](https://aka.ms/PillarOMEDiag)<br> | Validates the tenant configuration for Microsoft Purview Message Encryption. Identifies any configuration issues. | Any Microsoft 365 admin role | [Resolve Microsoft Purview Message Encryption issues](/microsoft-365/troubleshoot/office-message-encryption/fix-message-encryption-issue-microsoft-purview) |
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**Note**: Microsoft Support agents can't provide assistance for diagnostics that appear in the **Help** pane. If you encounter any issues, you can use the Feedback link within the diagnostic to report the issue.
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---
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title: User without permission to resource can't receive the option to request access
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description: This article describes an issue that users without permissions to a SharePoint Online resource don't receive the option to request access to the resource, and provides a solution.
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title: Users without permissions to a SharePoint Online resource can't request access
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description: Describes an issue in which users without permissions to a SharePoint Online resource don't receive the option to request access to the resource, and provides a solution.
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author: Cloud-Writer
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manager: dcscontentpm
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search.appverid:
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- sap:Sharing\Access requests
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- CSSTroubleshoot
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ms.author: meerak
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ms.reviewer: prbalusu, nirupme
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appliesto:
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- SharePoint Online
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ms.date: 12/17/2023
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ms.date: 12/04/2025
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---
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# Users without permissions to a SharePoint Online resource don't receive the option to request access to the resource
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# Users without permissions to a SharePoint Online resource can't request access
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## Problem
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## Symptoms
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When an existing user in an organization tries to access a SharePoint Online resource in Microsoft 365 for enterprises and the user doesn't have permission to the resource, they receive one of the following error messages:
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When existing users in an organization try to access a SharePoint Online resource, but they don't have permissions to the resource, they receive one of the following error messages:
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- **Sorry, this site hasn't been shared with you.**
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- **Error: Access Denied**
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- Sorry, this site hasn't been shared with you.
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- Error: Access Denied.
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- You can't access this item.
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- You don't have permission to access this item.
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This message is expected. However, in this scenario, users don't have an option to request access to the resource and you want users who receive the message to have an option to request access.
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However, users don't have an option to request access to the resource.
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## Solution
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## Cause
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This occurs if access requests aren't enabled for the affected site collection. If this feature is turned off, it must enabled by site collection admins.
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The errors occur because access requests aren't enabled for the site collection that's associated with the resource.
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To fix this issue, enable the access requests for the site collection. To do this, follow these steps:
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## Resolution
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1. On the affected SharePoint Online site collection, click the gear icon for the **Settings** menu, and then click **Site Settings**.
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To resolve the errors, enable access requests for the affected site collection. You must be a site collection administrator to enable this feature.
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1. On the **Site Settings** page, under **Users and Permissions**, select **Site permissions**.
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As a site collection administrator, use the following steps to enable access requests:
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1. Select **Access Request Settings**.
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1. On the affected SharePoint Online site collection, select **Settings** > **Site Settings**.
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1. Click to select the **Allow Access Requests** check box.
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1. On the **Site Settings** page, under **Users and Permissions**, select **Site permissions**.
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1. In the **Send all requests for access to the following email address**, type your email address, and then click **OK**.
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1. Select **Access Request Settings**.
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After you follow these steps, users who don't have permission to a SharePoint Online resource are directed to a page where they can request access. Requests for access are sent to the email address that you specified in step 5.
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1. Select the **Allow Access Requests** check box.
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## More information
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1. In the **Send all requests for access to the following email address**, enter the email address of the user acount that approves access requests, and then select **OK**.
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Still need help? Go to [SharePoint Community](https://techcommunity.microsoft.com/t5/sharepoint/ct-p/SharePoint).
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Now users who don't have permission to a SharePoint Online resource are directed to a page where they can request access. Requests for access are sent to the email address that's specified in step 5.
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---
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title: Request approval failed when you process a pending request
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description: This article describes an issue where Access Denied to Access Requests list or Request approval failed when you process a pending request, and provides a solution.
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title: Errors when you process a pending request
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description: Describes an issue where Access Denied to Access Requests list or Request approval failed when you process a pending request, and provides a solution.
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author: Cloud-Writer
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search.appverid:
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- MET150
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audience: ITPro
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ms.topic: troubleshooting
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ms.author: meerak
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ms.reviewer: prbalusu, nirupme
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ms.custom:
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- sap:Sharing\Access requests
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- CSSTroubleshoot
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appliesto:
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- SharePoint Online
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- SharePoint Server 2019
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- SharePoint Server 2010
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ms.date: 12/17/2023
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ms.date: 12/05/2025
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---
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# "Access Denied" to Access Requests list or "Request approval failed" when you process a pending request
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# Errors when you process a pending request
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## Problem
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## Symptoms
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You have a Microsoft SharePoint Online site on which the **Allow access requests** setting is enabled.
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The "Allow access requests" setting is enabled for your SharePoint Online site.
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When users who have **Full Control** permissions to the site clicks **Access requests and invitations in Site Settings**, they receive the following error message:
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When users who have Full Control permissions to the site select **Access requests and invitations** in the settings for the site, they receive one of the following error messages:
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**Access Denied.**
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- Access Denied
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- You can't access this item.
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- You don't have permission to access this item.
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Also, when users browse to the **Access Requests** list and then click **Approve** or **Decline** for a pending request, they receive the following error message:
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Also, when users browse to the **Access Requests** list and select **Approve** or **Decline** to process a pending request, they receive one of the following status messages:
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>Sending approval<br>
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Request approval failed
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- Sending approval
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- Request approval failed
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## Cause
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## Solution
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These issues occur because the affected users are not site admins (previously called site collection administrators) or members of the Owners group for the site. Only users with these specific permissions can process requests to the Access Requests list. For users who are members of the Owners group for the site, an another requirement is that the Owners group must have Full Control permissions to access the Access Requests list.
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To resolve this issue, users must be either site collection administrators or be members of the Owners group for the site. The Owners group must also have permissions to access the **Access Requests** list. Use the following solutions as appropriate for your specific configuration.
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## Resolution
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### Site collection administrator
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To resolve the issues, assign site admin permissions to the affected users or add them to the Owners group for the site. Additionally, the Owners group must have Full Control permissions to access the Access Requests list.
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If an affected user should be a site collection administrator, go to the following Microsoft website for more information about how to manage administrators for your sites:
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Use one of the following solutions.
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[Manage site collection administrators](/sharepoint/manage-site-collection-administrators)
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### Solution 1: Assign Site admin permissions
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### Add the user to the Owners group for the site
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To provide a user with site admin permissions, see [Manage site admins](/sharepoint/manage-site-collection-administrators).
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If the user should be a site owner, you must add the user to the Owners group for the site. To do this, follow these steps:
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### Solution 2: Add the user to the Owners group for the site
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1. As a user who can change site permissions, browse to the affected site or site collection. Click the gear icon for the **Settings** menu, and then click **Site settings**.
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Use the following steps:
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1. Click **Site permissions**.
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**Note**: You must have the Manage Permissions permission level on the site to edit the Owners group for the site.
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1. Click the **Owners** group for the site.
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1. Find the Owners group for the affected site collection.
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1. Click **New**.
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If the Owners group for the site collection doesn't exist, select **Grant Permissions**, enter the name of the Owners group for the site in the **Share** dialog box, and then select **Share**.
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1. In the **Share** dialog box, enter the user account of the user who you want to add to the group. Then, click **Share**.
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1. On the affected site, select **Settings** > **Site settings**.
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1. Test to verify that the user can now access the list and approve or decline requests.
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1. Select **Site permissions**.
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### Make sure that the Owners group has permissions to the Access Requests list
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1. Select the **Owners** group for the site, and then select **New**.
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If the Owners group is changed or was removed from the **Access requests** list, you must add the Owners group permissions for the list. You must also make sure that the affected user is included in the Owners list. To do this, follow these steps:
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1. In the **Share** dialog box, enter the user account to add to the group, and then select **Share**.
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1. As a user who has the **Manage Permissions Permission Level** on the affected site and who also has access to the **Access Requests** list (for example, a Site Collection administrator), browse to the **Access Requests** list in **Internet Explorer**.
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Test to verify that the user can now access the Access Requests list, and approve or decline requests.
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1. Press F12 to open the F12 Developer Tools window.
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### Owners group must have permissions to the Access Requests list
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1. Press Ctrl + F5 to refresh the page.
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If the Owners group is changed or was removed from the Access requests list, you must re-enable permissions to the list for the Owners group. To make these updates, you must have the Manage Permissions permission level for the affected site and also have access to the Access Requests list.
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1. Click the **Debugger tab**.
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Use the following steps:
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1. Navigate to **Access Requests** in your browser.
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1. Press the **F12** key to open the F12 Developer Tools window, and **Ctrl + F5** to refresh the page.
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1. Select the **Debugger tab**.
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:::image type="content" source="media/request-approval-failed/debugger-tab.png" alt-text="Screenshot of the Debugger tab of F12 Developer Tools window.":::
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1. In the search box on the right hand side of the page, type **pagelistid:**, and then press Enter.
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1. In the search box on the right side of the page, type **pagelistid:**, and then press Enter.
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:::image type="content" source="media/request-approval-failed/pagelistid.png" alt-text="Screenshot of the search box when you type PageListId.":::
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1. Copy the GUID that follows the pageListId located in the listedit.aspx page. The GUID will be between an opening brace ( { ) character and a closing brace ( } ) character as follows:
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1. Copy the GUID that follows the pageListId located in the listedit.aspx page. The GUID is enclosed between braces.
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:::image type="content" source="media/request-approval-failed/guid.png" alt-text="Screenshot of an example of GUID that follows the pageListId.":::
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1. In the browser address bar, enter **https://contoso.sharepoint.com>/_layouts/15/ListEdit.aspx?List=<{GUID}>**.
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1. In the address bar of the browser, enter '<your_tenant_URL>/_layouts/15/ListEdit.aspx?List=<{GUID}>'.
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Example: `https://contoso.sharepoint.com/_layouts/15/listedit.aspx?List=d078a4df-3c52-4b23-8c28-e9561a243f0c`
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> [!NOTE]
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> In this address, represents the URL for the site collection in which you want to change the access requests (for example, `https://contoso.sharepoint.com`). And <{GUID}> represents the GUID that you copied in step 6.
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1. On the **Settings** page, click **Permissions for this list**.
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1. Make sure that the Owners group for the site is included in the list of permissions for the Access Requests list. If the Owners group for the site collection does not exist, click **Grant Permissions**, enter the name of the Owners group for the site in the **Share** dialog box, and then click **Share**.
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1. Follow the steps in the "Add the user to the Owners group for the site" section to make sure that the user is included in the Owners group.
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## More information
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This issue occurs because only site collection administrators or users who are members of the Owners group for the site collection have permission to approve or decline pending requests in the **Access Requests** list. For situations in which users are members of the Owners group for the site, the Owners group must also have Full Control permissions to be able to access the **Access Requests** list.
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For more information about how to set up and manage access requests, go to [Set up and manage access requests](https://support.office.com/article/set-up-and-manage-access-requests-94b26e0b-2822-49d4-929a-8455698654b3).
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For more information about how to use the F12 developer tools, go to [Using the F12 developer tools](/previous-versions/windows/internet-explorer/ie-developer/samples/bg182326(v=vs.85)).
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In this example, 'https://contoso.sharepoint.com' is the tenant URL and the GUID is the value from step 5.
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Still need help? Go to [SharePoint Community](https://techcommunity.microsoft.com/t5/sharepoint/ct-p/SharePoint).
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1. On the **Settings** page, select **Permissions for this list**, and select the **Owners** group.

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