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Copy file name to clipboardExpand all lines: articles/genomics/file-support-ticket-genomics.md
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ms.service: genomics
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ms.topic: conceptual
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ms.date: 05/23/2018
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ms.hidden: true
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---
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# How to contact Microsoft Genomics for support
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This overview describes how to file a support request to contact Microsoft Genomics. This can be helpful if you are not able to troubleshoot your issue using the [troubleshooting guide](troubleshooting-guide-genomics.md) or the [FAQ](frequently-asked-questions-genomics.yml).
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This overview describes how to file a support request to contact Microsoft Genomics. This document can be helpful if you aren't able to troubleshoot your issue using the [troubleshooting guide](troubleshooting-guide-genomics.md) or the [FAQ](frequently-asked-questions-genomics.yml).
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## File a support ticket through the Azure portal
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First, log into your Azure account in the Azure portal. Click on the question mark on the top right corner and select `Help + support`.
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First, log in to your Azure account in the Azure portal. Click on the question mark on the top right corner and select `Help + support`.
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Fill out the `Basics`, including `Issue type` and your `Subscription`. Select the most relevant `Issue type` to your issue; as an example in the image below, `Technical` has been selected. Be sure to select `Microsoft Genomics` as the relevant service. `Microsoft Genomics`will be listed under the `Intelligence and Analytics` category. After selecting `Microsoft Genomics`, you will also be asked to supply your `Support plan` type.
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Fill out the `Basics`, including `Issue type` and your `Subscription`. Select the most relevant `Issue type` to your issue; as an example in the image, `Technical` has been selected. Be sure to select `Microsoft Genomics` as the relevant service. `Microsoft Genomics`is listed under the `Intelligence and Analytics` category. After selecting `Microsoft Genomics`, you'll also be asked to supply your `Support plan` type.
In this article, you learned how to submit a support request. You can also resolve common issues using our [FAQ](frequently-asked-questions-genomics.yml) and our [troubleshooting guide](troubleshooting-guide-genomics.md).
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In this article, you learned how to submit a support request. You can also resolve common issues using our [FAQ](frequently-asked-questions-genomics.yml) and our [troubleshooting guide](troubleshooting-guide-genomics.md).
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