cleaning up

Author: chcomley

docs/includes/qa-choose-msa-azuread-account.md

@@ -1,4 +1,4 @@
-### Why do I have to choose between a "work or school account" and my "personal account"?
+### Q: Why do I have to choose between a "work or school account" and my "personal account"?
 
-You have to choose between a "work or school account" and your "personal account" when you sign in with an email address (for example, [email protected]) shared by both accounts. Although both identities use the same sign-in address, they're separate and have different profiles, security settings, and permissions.
+A: You have to choose between a "work or school account" and your "personal account" when you sign in with an email address (for example, [email protected]) shared by both accounts. Although both identities use the same sign-in address, they're separate and have different profiles, security settings, and permissions.
 

docs/includes/qa-why-cant-sign-in-msa-azuread-account.md

@@ -1,6 +1,6 @@
-### Why can't I sign in after I select "personal Microsoft account" or "work or school account"?
+### Q: Why can't I sign in after I select "personal Microsoft account" or "work or school account"?
 
-If your sign-in address is shared by both your personal Microsoft account and your work or school account, but the selected identity doesn't have access, you can't sign in. Although both identities use the same sign-in address, they're separate and have different profiles, security settings, and permissions.
+A: If your sign-in address is shared by both your personal Microsoft account and your work or school account, but the selected identity doesn't have access, you can't sign in. Although both identities use the same sign-in address, they're separate and have different profiles, security settings, and permissions.
 Sign out completely from Azure DevOps by completing the following steps. Closing your browser might not sign you out completely. Sign in again and select your other identity:
 
 1. Close all browsers, including browsers that aren't running Azure DevOps.

docs/organizations/accounts/faq-user-and-permissions-management.yml

@@ -51,7 +51,8 @@ sections:
         answer: |
           A: They might need a different [access level](../security/access-levels.md#supported-access-levels) assigned, in addition to permissions granted through security groups. For example, [Stakeholder access](../security/stakeholder-access.md) access level provides partial support to select features, allowing users to view and modify work items, but not to use all features.
 
-      - question: I accidentally removed my permissions and am unable to grant them again. What should I do?
+      - question: |
+          Q: I accidentally removed my permissions and am unable to grant them again. What should I do?
         answer: |
           A: The only way to resolve this scenario is to [Request an increase in permission levels](../security/request-changes-permissions.md).
 
@@ -391,7 +392,7 @@ sections:
       - question: |
           Q: Why don't users appear or disappear promptly in Azure DevOps after I add or delete them in the Users hub?
         answer: |
-          A: If you experience delays finding new users or gettings deleted users promptly removed from Azure DevOps (for example, in drop-down lists and groups) after you add or delete users, [file a problem report on Developer Community](https://go.microsoft.com/fwlink/?LinkId=820594) so we can investigate.
+          A: If you experience delays finding new users or getting deleted users promptly removed from Azure DevOps (for example, in drop-down lists and groups) after you add or delete users, [file a problem report on Developer Community](https://go.microsoft.com/fwlink/?LinkId=820594) so we can investigate.
           
           <a name="ChooseOrgAcctMSAcct"></a>