Merge pull request #8298 from MicrosoftDocs/artifacts/486820

storage qa

Author: JamesJBarnett

docs/artifacts/artifact-storage.md

@@ -65,6 +65,39 @@ The project-level view provides an overview of your total storage usage as well
 
 [!INCLUDE [](includes/increase-storage-limit.md)]
 
+## FAQs
+
+#### Q: What counts toward my total billed storage?
+
+A: All package types: npm, NuGet, Python, Maven, Cargo, and Universal Packages are included in your billed storage. Packages saved from upstream sources also count toward your billed storage. However, Pipeline Artifacts and Pipeline Caching do not contribute to storage charges.
+
+#### Q: Do packages in the recycle bin affect my storage usage?
+
+A: Yes, packages in the recycle bin still count toward your total storage. They are automatically deleted after 30 days, but you can manually remove them earlier by deleting them from the recycle bin.
+
+#### Q: What happens if I remove my Azure Subscription from my Azure DevOps organization?
+
+A: Removing your Azure Subscription from your Azure DevOps organization limits your access to the free tier. If your storage usage exceeds 2 GiB, you will have read-only access to packages. To publish new packages, you must reduce your storage usage below 2 GiB, or reconnect your Azure subscription and set up billing to [upgrade your storage tier](#increase-artifacts-storage-limit).
+
+#### Q: Why does my storage usage show as 0 GiB even though I have artifacts stored?
+
+A: The smallest unit of storage measurement is 1 GiB. If your usage is below that threshold, it will display as 0 GiB.
+
+#### Q: How long does it take for deleted artifacts to reflect in billed storage?
+
+A: Storage metrics typically update within 24 hours, but it may take up to 48 hours. If you're unable to upload artifacts, a temporary workaround is to increase your usage level and reduce it again once metrics refresh.
+
+> [!NOTE]
+> The **Used** column in your **Organization settings** > **Billing** page is updated once a day, so changes may not be reflected right away. However, the **Artifacts** > **Storage** page in your **Organization settings** is updated more frequently, which could result in a slight discrepancy between the two pages.
+
+#### Q: How can I manage retention for outdated packages?
+
+A: You can configure retention policies to automatically delete outdated packages. However, packages promoted to a view are exempt from these policies. See [How to use retention policies to delete old packages](how-to/delete-and-recover-packages.md#delete-packages-automatically-with-retention-policies) for more details.
+
+#### Q: How do I manually delete specific packages?
+
+A: See [Delete and recover packages](how-to/delete-and-recover-packages.md) for step-by-step instructions.
+
 ## Related articles
 
 - [Get started with NuGet packages in Azure Artifacts](get-started-nuget.md)

docs/artifacts/start-using-azure-artifacts.md

@@ -108,6 +108,8 @@ You can track artifact storage consumption through the UI available in your orga
 
 - [Organization-level storage](./artifact-storage.md#organization-level-storage): Provides an overview of total storage usage including consumption details by project and artifact type.
 
+If you have questions about your artifact storage or consumption, see the [Storage FAQs](artifact-storage.md#faqs) for more details.
+
 ::: moniker-end
 
 ## Related content