Merge pull request #300596 from ProfessorKendrick/support-updates-priyanshi

Get Support (MongoDB, Neon, updates for Observability partners)

Author: v-ccolin

articles/partner-solutions/astronomer/troubleshoot.md

@@ -15,7 +15,7 @@ You can get support for your Astro  deployment through a **New Support request**
 
 ## Getting support
 
-1. To contact support about an Astro resource, select the resource in the Resource menu.
+1. To contact support about an Astro resource, select the resource in the service menu.
 
 1. Select the **Support + troubleshooting** in Help menu on the left of the Overview page.
 

articles/partner-solutions/datadog/manage.md

@@ -175,9 +175,5 @@ Contact [Datadog](https://www.datadoghq.com/support) for customer support.
 
 You can also request support in the Azure portal from the [resource overview](#resource-overview).  
 
-Select **Support + Troubleshooting** > **New support request** from the Resource pane. 
-
-## Related content
-
-- [Troubleshooting Datadog solutions](troubleshoot.md)
+Select **Support + Troubleshooting** > **New support request** from the service menu, then choose the link to [log a support request in the Datadog portal](https://www.datadoghq.com/support). 
 

articles/partner-solutions/dynatrace/manage.md

@@ -97,10 +97,9 @@ Contact [Dynatrace](https://support.dynatrace.com/) for customer support.
 
 You can also request support in the Azure portal from the [resource overview](#resource-overview).  
 
-Select **Support + Troubleshooting** from the Resource pane, then choose the link to [log a support request in the Dynatrace portal](https://support.dynatrace.com/).
+Select **Support + Troubleshooting** from the service menu, then choose the link to [log a support request in the Dynatrace portal](https://support.dynatrace.com/).
 
 ## Related content
 
-- [Troubleshooting Dynatrace integration with Azure](dynatrace-troubleshoot.md).
 - [Get started with infrastructure monitoring](https://www.dynatrace.com/support/help/how-to-use-dynatrace/hosts/basic-concepts/get-started-with-infrastructure-monitoring)
 

articles/partner-solutions/elastic/manage.md

@@ -160,10 +160,9 @@ Contact [Elastic](https://cloud.elastic.co/help) for customer support.
 
 You can also request support in the Azure portal from the [resource overview](#resource-overview).  
 
-Select **Support + Troubleshooting** > **New support request** from the Resource pane. 
+Select **Support + Troubleshooting** > **New support request** from the service menu. 
 
 ## Related content
 
-- [Troubleshooting Elastic integration with Azure](troubleshoot.md)
 - [What is Azure private link?](../../private-link/private-link-overview.md)
 

articles/partner-solutions/includes/create-resource.md

@@ -7,7 +7,7 @@ ms.author: kkendrick
 
 Begin by signing in to the [Azure portal](https://portal.azure.com/).
 
-1. In the Azure portal, on the header search bar, enter the name of the service.
+1. In the Azure portal, in the search bar, enter the name of the service.
 
 1. In the **Services** search results, choose the service.
 

articles/partner-solutions/informatica/support.md

@@ -15,11 +15,11 @@ In this article, you learn how to contact support when working with an Informati
 
 1. In the Azure portal, go to your Informatica resource.
 
-1. In Resource menu, under **Support + troubleshooting**, select **New Support Request**.
+1. In service menu, under **Support + troubleshooting**, select **New Support Request**.
 
 1. Select the link to go to the [Informatica support website](https://support.informatica.com/) and raise a request.
 
-   :::image type="content" source="media/informatica-get-support/informatica-support-request.png" alt-text="Screenshot showing new support request selected in resource menu":::
+   :::image type="content" source="media/informatica-get-support/informatica-support-request.png" alt-text="Screenshot showing new support request selected in service menu.":::
 
 ## Related content
 

articles/partner-solutions/mongo-db/manage.md

@@ -9,7 +9,7 @@ ms.date: 05/29/2025
 
 This article describes how to manage the settings for MongoDB Atlas resources.
 
-## Open a resource overview
+## Resource overview
 
 [!INCLUDE [manage](../includes/manage.md)]
 
@@ -43,7 +43,15 @@ To access your MongoDB Atlas account, select **Go to MongoDB Atlas** on the work
 [!INCLUDE [delete-resource](../includes/delete-resource.md)]
 
 > [!IMPORTANT]
-> To learn how to delete your MongoDB Atlas Organization, see [MongoDB's documentation](https://www.mongodb.com/docs/atlas/access/orgs-create-view-edit-delete/#delete-an-organization). 
+> Following these steps deletes your MongoDB Atlas Azure resource, but doesn't delete the organization in Atlas. To learn how to delete your Atlas organization, see [MongoDB's documentation](https://www.mongodb.com/docs/atlas/access/orgs-create-view-edit-delete/#delete-an-organization). 
+
+## Get Support
+
+Contact [MongoDB Atlas](https://www.mongodb.com/company/contact) for customer support. 
+
+You can also request support in the Azure portal from the [resource overview](#resource-overview).  
+
+Select **Support + Troubleshooting** > **New support request** from the service menu, then choose the link to [log a support request in the MongoDB portal](https://www.mongodb.com/company/contact). 
 
 ## Related content
 

articles/partner-solutions/mongo-db/toc.yml

@@ -18,5 +18,7 @@ items:
   items:
   - name: Manage a resource
     href: manage.md
+  - name: Get support
+    href: https://www.mongodb.com/company/contact
   - name: Troubleshoot
     href: troubleshoot.md

articles/partner-solutions/neon/manage.md

@@ -112,6 +112,14 @@ To generate a connection string:
 
 [!INCLUDE [delete-resource](../includes/delete-resource.md)]
 
+## Get Support
+
+Contact [Neon](https://neon.tech/docs/introduction/support) for customer support. 
+
+You can also request support in the Azure portal from the [resource overview](#resource-overview).  
+
+Select **Support + Troubleshooting** > **New support request** from the service menu, then choose the link to [log a support request in the Neon portal](https://neon.tech/docs/introduction/support). 
+
 ## Related content
 
 - [Neon Serverless Postgres developer resources and tools](tools.md)

articles/partner-solutions/neon/toc.yml

@@ -16,6 +16,8 @@ items:
   items:
   - name: Manage a resource
     href: manage.md
+  - name: Get support
+    href: https://neon.tech/docs/introduction/support
   - name: Troubleshoot 
     href: troubleshoot.md
   - name: Connect to compute services