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‎articles/cognitive-services/QnAMaker/Concepts/content-types.md

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---
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title: Content types - QnA Maker
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description: Content types include many standard structured documents such as PDF, DOC, and TXT.
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services: cognitive-services
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ms.topic: conceptual
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ms.date: 02/24/2020
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---
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# Content types of documents you can add to a knowledge base
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Content types include many standard structured documents such as PDF, DOC, and TXT.
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## File and URL data types
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The table below summarizes the types of content and file formats that are supported by QnA Maker.
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|Source Type|Content Type| Examples|
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|--|--|--|
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|URL|FAQs<br> (Flat, with sections or with a topics homepage)<br>Support pages <br> (Single page how-to articles, troubleshooting articles etc.)|[Plain FAQ](https://docs.microsoft.com/azure/cognitive-services/qnamaker/faqs), <br>[FAQ with links](https://www.microsoft.com/en-us/software-download/faq),<br> [FAQ with topics homepage](https://www.microsoft.com/Licensing/servicecenter/Help/Faq.aspx)<br>[Support article](https://docs.microsoft.com/azure/cognitive-services/qnamaker/concepts/best-practices)|
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|PDF / DOC|FAQs,<br> Product Manual,<br> Brochures,<br> Paper,<br> Flyer Policy,<br> Support guide,<br> Structured QnA,<br> etc.|**Without Multi-turn**<br>[Structured QnA.doc](https://github.com/Azure-Samples/cognitive-services-sample-data-files/blob/master/qna-maker/data-source-formats/structured.docx),<br> [Sample Product Manual.pdf](https://github.com/Azure-Samples/cognitive-services-sample-data-files/blob/master/qna-maker/data-source-formats/product-manual.pdf),<br> [Sample semi-structured.doc](https://github.com/Azure-Samples/cognitive-services-sample-data-files/blob/master/qna-maker/data-source-formats/semi-structured.docx),<br> [Sample white paper.pdf](https://github.com/Azure-Samples/cognitive-services-sample-data-files/blob/master/qna-maker/data-source-formats/white-paper.pdf),<br><br>**Multi-turn**:<br>[Surface Pro (docx)](https://github.com/Azure-Samples/cognitive-services-sample-data-files/blob/master/qna-maker/data-source-formats/multi-turn.docx)<br>[Contoso Benefits (docx)](https://github.com/Azure-Samples/cognitive-services-sample-data-files/blob/master/qna-maker/data-source-formats/Multiturn-ContosoBenefits.docx)<br>[Contoso Benefits (pdf)](https://github.com/Azure-Samples/cognitive-services-sample-data-files/blob/master/qna-maker/data-source-formats/Multiturn-ContosoBenefits.pdf)|
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|*Excel|Structured QnA file<br> (including RTF, HTML support)|[Sample QnA FAQ.xls](https://github.com/Azure-Samples/cognitive-services-sample-data-files/blob/master/qna-maker/data-source-formats/QnA%20Maker%20Sample%20FAQ.xlsx)|
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|*TXT/TSV|Structured QnA file|[Sample chit-chat.tsv](https://github.com/Azure-Samples/cognitive-services-sample-data-files/blob/master/qna-maker/data-source-formats/Scenario_Responses_Friendly.tsv)|
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If you need authentication for your data source, consider the following methods to get that content into QnA Maker:
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* Download file manually and import into QnA Maker
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* Add file from authenticated [Sharepoint location](../how-to/add-sharepoint-datasources.md)
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## URL content
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Two types of documents can be imported via **URL** in QnA Maker:
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* FAQ URLs
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* Support URLs
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Each type indicates an expected format.
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## File-based content
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You can add files to a knowledge base from a public source, or your local file system, in the [QnA Maker portal](https://www.qnamaker.ai).
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## Content format guidelines
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Learn more about the [format guidelines](reference-document-format-guidelines.md) for the different files.
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## Next steps
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Understand what information is stored in a [question and answer (QnA) set](question-answer-set.md).

‎articles/cognitive-services/QnAMaker/toc.yml

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- name: Create and publish a knowledge base
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href: Quickstarts/create-publish-knowledge-base.md
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displayName: create bot, bot, publish to bot, test, edit
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- name: Get answer using metadata
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href: How-To/metadata-generateanswer-usage.md
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displayName: isTest, test, route, request, http, post, body, header, json, metadata, top, strictFilters, GenerateAnswer, API, answer, RankerType, id, text, question, context, 200, 2xx, 400, 401, 403, 404
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- name: Create bot with QnA Maker and LUIS
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href: Tutorials/integrate-qnamaker-luis.md
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- name: Language selection
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- name: Add a secured SharePoint file
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href: How-To/add-sharepoint-datasources.md
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displayName: Sharepoint, secure, AAD, azure directory, admin, permission, authorization, file, authentication
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- name: Query knowledge base
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href: How-To/query-knowledge-base.md
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- name: Query knowledge base
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href: How-To/metadata-generateanswer-usage.md
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displayName: isTest, test, route, request, http, post, body, header, json, metadata, top, strictFilters, GenerateAnswer, API, answer, RankerType, id, text, question, context, 200, 2xx, 400, 401, 403, 404
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- name: Use with a client application
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items:
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- name: Bot framework
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href: How-To/integrate-with-bot-framework.md
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href: Tutorials/integrate-with-bot-framework.md
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- name: LUIS and QnA Maker
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href: Tutorials/integrate-qnamaker-luis.md
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- name: Analytics and telemetry

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