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Copy file name to clipboardExpand all lines: articles/operator-nexus/troubleshoot-unhealthy-degraded-storage-appliance.md
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@@ -51,11 +51,13 @@ The health events listed in the text below indicate that the appliance has activ
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Storage Appliance. Warning alerts indicate that there is an issue that requires attention, but the Storage
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Appliance should continue to function.
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-`StorageApplianceActiveAlertsCritical`, which means there are one or more open critical alerts on the
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Storage Appliance. Critical alerts indicate a severe problem with the Storage Appliance.
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Storage Appliance. Critical alerts indicate a severe problem with the Storage Appliance, that may impact
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functionality.
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You should find more details of the specific alert(s), using the following instructions:
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You can find more details of the specific alert(s), using the following instructions:
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- If you have your Storage Appliance set up to send logs to a Log Analytics Workspace (LAW), you can gather
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- If you have your Storage Appliance set up to send logs to a
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[Log Analytics workspace](/azure/azure-monitor/logs/log-analytics-workspace-overview) (LAW), you can gather
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more details by running the query from the text block below in your LAW.
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```
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StorageApplianceAlerts
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- Take an action yourself (such as reseating a cable).
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- Raise a ticket with your storage vendor.
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- Raise a ticket with Microsoft. If you need to raise a ticket with us, please include the Storage Appliance
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name and the details of the health event for quicker issue triage.
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- Raise a ticket with Microsoft. If you need to raise a ticket with Microsoft, please include the Storage Appliance
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resource ID, and the details of the health event for quicker issue triage.
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## Latency
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@@ -97,7 +99,7 @@ is the cause:
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- Select the `Nexus Storage Array Latency` metric. Click `Apply splitting`, and select `Dimension` as
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the dimension to split on.
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- Click `+ New Chart`, and select the `Nexus Storage Array Performance Throughput Iops (Avg)` metric.
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Click `Apply Splitting`, and select `Dimension` as the dimension to split on
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Click `Apply Splitting`, and select `Dimension` as the dimension to split on.
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:::image type="content" source="media/storage-metrics-latency-throughput.png" alt-text="Metric showing the latency and throughput on a Storage Appliance":::
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@@ -114,7 +116,7 @@ The health event listed in the text below indicates that the appliance has netwo
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on one or more interfaces has exceeded 3%.
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To determine the unhealthy network interfaces, as well as the distribution of the errors, navigate
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to the Storage Appliance in the portal, navigate to the `Monitoring > Metrics` tab select
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to the Storage Appliance in the portal, navigate to the `Monitoring > Metrics` tab, and select
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`Nexus Storage Network Interface Performance Errors` in the `Metric` dropdown. Then, you should click
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`Apply splitting`, and select the `Dimension` and `Name` boxes, ensuring that you select a time range
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that starts shortly before the start time of the resource health alert. After identifying the
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This increased latency implies an underlying problem with the networking between the Bare Metal Machines
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(BMMs) and the Storage Appliance. Latency can be introduced on any of the hops between BMMs and Storage Appliance.
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You should raise a ticket with Microsoft, quoting the text of this troubleshooting guide (TSG).
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You should raise a ticket with Microsoft, quoting the text of this troubleshooting article.
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