Fixed user story #1709620. Updated Hardware support information.

Author: priestlg

articles/databox-online/azure-stack-edge-contact-microsoft-support.md

@@ -62,16 +62,16 @@ Perform the following steps to create a support request:
 
 This information only applies to Azure Stack device. The process to report hardware issues is as follows:
 
-1. Open a Support ticket from the Azure portal for a hardware issue. Under **Problem type**, select **Azure Stack Hardware**. Choose the **Problem subtype** as **Hardware failure**. 
+1. Open a Support ticket from the Azure portal for a hardware issue. Under **Problem type**, select **Azure Stack Hardware**. Choose the **Problem subtype** as **Hardware failure**.
 
     ![Hardware issue](./media/azure-stack-edge-contact-microsoft-support/data-box-edge-hardware-issue-1.png)
 
-    After you have created the Support ticket, a Support engineer will contact you as soon as possible to proceed with your request. 
+    After you have created the Support ticket, a Support engineer will contact you as soon as possible to proceed with your request.
 
-2. If Microsoft Support determines that this is a hardware issue, then one of the following action occurs: 
+2. If Microsoft Support determines that this is a hardware issue, then one of the following action occurs:
 
-    - A Field Replacement Unit (FRU) for the failed hardware part is sent. Currently, power supply unit is the only supported FRU. 
-    - For any other part failure, Microsoft does a full system replacement (FSR) or a device swap.
+    * A Field Replacement Unit (FRU) includes hard drives and a power supply.
+    * Only FRUs are replaced within the next business day, everything else requires a full system replacement (FSR) to be shipped.
 
 3. If a Support ticket is raised before 4:30 pm local time (Monday to Friday), an onsite technician is dispatched the next business day to your location to perform  a FRU or a full device replacement.
 
@@ -83,15 +83,14 @@ After creating a support ticket, you can manage the lifecycle of the ticket from
 
 1. To get to the help and support page, navigate to **Browse > Help + support**.
 
-    ![Manage support requests](./media/azure-stack-edge-contact-microsoft-support/data-box-edge-manage-support-request-1.png)   
+    ![Manage support requests](./media/azure-stack-edge-contact-microsoft-support/data-box-edge-manage-support-request-1.png)
 
 2. A tabular listing of **Recent support requests** is displayed in **Help + support**.
 
     <!--[Manage support requests](./media/azure-stack-edge-contact-microsoft-support/data-box-edge-support-request-1.png)--> 
 
 3. Select and click a support request. You can view the status and the details for this request. Click **+ New message** if you want to follow up on this request.
 
-   
 ## Next steps
 
 Learn how to [Troubleshoot issues related to Azure Stack Edge](azure-stack-edge-troubleshoot.md).