updating

Author: eross-msft

articles/active-directory/user-help/user-help-auth-app-faq.md

@@ -47,6 +47,7 @@ The Microsoft Authenticator app replaced the Azure Authenticator app, and is the
 | My Apple Watch companion app crashed. Can I send you my crash logs so you can investigate? | You first have to make sure you’ve chosen to share your analytics with us. If you’re a TestFlight user, you’re already signed up. Otherwise, you can go to **Settings > Privacy > Analytics** and select both the **Share iPhone & Watch analytics** and the **Share with App Developers** options.<br><br>After you sign up, you can try to reproduce your crash so your crash logs are automatically sent to us for investigation. However, if you can’t reproduce your crash, you can manually copy your log files and send them to us.<ol><li>Open the Watch app on your phone, go to **Settings > General**, and then click **Copy Watch Analytics**.</li><li>Find the corresponding crash under **Settings > Privacy > Analytics > Analytics Data**, and then manually copy the entire text.</li><li>Open the Microsoft Authenticator app on your phone and paste that copied text into the **Share with App Developers** text box on the **Send logs** page.</li></ol> |
 | What is the App Lock feature, and how does it help to keep me more secure? | To keep your one-time passcodes, app information, and app settings more secure, you can turn on the App Lock feature in the Microsoft Authenticator app. Turning on App Lock from the **Settings** screen of the Microsoft Authenticator app means you’ll be asked to authenticate using your PIN or biometric every time you open the Microsoft Authenticator app. This feature offers extra protection, the way you approve your notifications in the Microsoft Authenticator app won’t change.<br><br>**Note**<br>If you return to the Microsoft Authenticator app running on an Android device in less than 30 seconds, you won’t be prompted to authenticate again. |
 | Why am I getting notifications about my account activity? | To help keep you more informed about what's going on with your personal Microsoft account, we're sending activity notifications to your Microsoft Authenticator app. These notifications appear immediately after something changes, helping to keep you more secure. We previously sent these notifications through email and SMS, and have now expanded to include the app. For more information about these activity notifications, see [What happens if there's an unusual sign-in to your account](https://support.microsoft.com/help/13967/microsoft-account-unusual-sign-in). To change where you receive your notifications, sign in to the [Where can we contact you with non-critical account alerts](https://account.live.com/SecurityNotifications/Update) page of your account. |
+| While signing in to my work or school account using the default mail app that comes with iOS, I get prompted by the Microsoft Authenticator app for my security verification information. After I enter that information in and return to the mail app, I get an error. What can I do? | To try to fix this problem, make sure while you're signing in to the mail app that you select the **Safari** icon on the bottom right side of the screen. When switching between apps, background processes stop running, so your sign-in can't go through. However, by transferring to Safari, the whole sign-in process can happen in one app, allowing you to sign-in properly. |
 
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