MDB Get help

Author: RoseHJM

articles/dev-box/get-help/get-help-developer.md

@@ -11,15 +11,75 @@ ms.custom: template-how-to-pattern
 
 # Get support for Microsoft Dev Box
 
-There are multiple channels available to give you help and support in Microsoft Dev Box. The support channel you choose depends on your role and your access to existing Dev Box resources. 
+There are multiple channels available to give you help and support in Microsoft Dev Box. The support channel you choose depends on your role and your access to existing Dev Box resources. The fastest way top get help is to use the correct channel.
 
+<!--
 In the following table, select your role to see how to get help for urgent issues. For non-urgent issues, select an option.
 
-|My issue is urgent:                                                                  |My issue is not urgent: |
-|-------------------------------------------------------------------------------------|------------------------|
-|[Administrator </br>(IT admin, Dev infra admin)](get-help/get-help-project-admin.md) |[Learn about the Microsoft Developer Community](get-help/get-support-non-urgent.md)|
-|[Dev team lead </br>(Project Admin)](get-help/get-help-it-admin.md)                  |[Search Microsoft Developer Community](https://developercommunity.microsoft.com/devbox) |
-|[Developer </br>(Dev Box User)](get-help/get-help-developer.md)                      |[Report to Microsoft Developer Community](https://developercommunity.microsoft.com/devbox/report) |
+|My role is: |My issue is urgent:                    |My issue is not urgent: |
+|------------|-------------------------------------------------------------------------------------|------------------------|
+|Administrator </br>(IT admin, Dev infra admin) |[Support for administrators](#support-for-administrators---urgent-issues) |[Learn about the Microsoft Developer Community](#discover-the-microsoft-developer-community-for-dev-box)|
+|Dev team lead </br>(Project Admin) |[Support for dev team leads](#support-for-dev-team-leads---urgent-issues) |[Search Microsoft Developer Community](https://developercommunity.microsoft.com/devbox) |
+|Developer </br>(Dev Box User)|[Support for developers](#support-for-developers---urgent-issues) |[Report to Microsoft Developer Community](https://developercommunity.microsoft.com/devbox/report) |
+-->
+
+### Urgent issues
+> [!div class="nextstepaction"]
+> [Support for administrators (IT admin, Dev infra admin)](#support-for-administrators---urgent-issues)
+
+> [!div class="nextstepaction"]
+> [Support for dev team leads (Project Admin)](#support-for-dev-team-leads---urgent-issues)
+
+> [!div class="nextstepaction"]
+> [Support for developers (Dev Box User)](#support-for-developers---urgent-issues)
+
+### Non-urgent issues
+
+> [!div class="nextstepaction"]
+> [Learn about the Microsoft Developer Community](#discover-the-microsoft-developer-community-for-dev-box)
+
+<!-- ----------------------------------------------------------------------------------------------------- -->
+## Support for administrators - Urgent issues
+
+- **Internal troubleshooting** </br>
+Always use your internal troubleshooting processes before contacting support. As a dev infrastructure admin, you have access to all Dev Box resources through the Azure portal.
+- **Contact support** </br>
+If you can't resolve the issue, open a support request to contact Azure support: [Contact Microsoft Azure Support - Microsoft Support](https://support.microsoft.com/topic/contact-microsoft-azure-support-2315e669-8b1f-493b-5fb1-d88a8736ffe4).
+   - To learn more about support requests, refer to: [Create an Azure support request](../../azure-portal/supportability/how-to-create-azure-support-request.md).
+
+
+<!-- ----------------------------------------------------------------------------------------------------- -->
+## Support for dev team leads - Urgent issues
+
+- **Internal troubleshooting** </br>
+Always use your internal troubleshooting processes before escalating an issue.
+As a DevCenter Project Admin, you can:
+    - View the network connections attached to the dev center.
+    - View the dev box definitions attached to the dev center.
+    - Create, view, update, and delete dev box pools in the project. 
+- **Contact your dev infrastructure admin** </br>
+If you can't resolve the issue, escalate it to your dev infrastructure admin.
+
+<!-- ----------------------------------------------------------------------------------------------------- -->
+## Support for developers - Urgent issues
+
+- **Internal troubleshooting** </br>
+Always use your internal troubleshooting processes before escalating an issue.
+As a developer, you can troubleshoot your dev boxes through the developer portal. You can create a dev box, start, stop, and delete your dev boxes. 
+- **Contact your dev team lead** </br>
+If you can't resolve the issue, escalate it to your dev team lead (DevCenter Project Admin).
+
+
+<!-- ----------------------------------------------------------------------------------------------------- -->
+## Discover the Microsoft Developer Community for Dev Box
+
+For issues that aren't urgent, get involved with the Microsoft Developer Community. You can discover how others are solving their issues, discuss approaches to working with Dev Box, and suggest new features and enhancements for the product.
+
+- **Find similar issues**
+The Microsoft Developer Community can provide useful information on non-urgent issues. Start by exploring existing feedback for the issue you’re experiencing: [Search Microsoft Developer Community](https://developercommunity.microsoft.com/devbox).
+
+- **Report an issue to the product team**
+If you don’t see your issue in the discussion forum, you can report it to the product team through the Microsoft Developer Community portal: [Report to Microsoft Developer Community](https://developercommunity.microsoft.com/devbox/report).
 
 
 ## Next steps

articles/dev-box/get-help/get-help-it-admin.md

@@ -53,6 +53,8 @@ items:
       href: how-to-customize-devbox-azure-image-builder.md
     - name: Manage a dev box through developer portal
       href: how-to-create-dev-boxes-developer-portal.md
+    - name: Get support for Microsoft Dev Box
+      href: how-to-get-help.md  
 - name: Reference
   items:
     - name: Azure CLI