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articles/backup/backup-azure-troubleshoot-slow-backup-performance-issue.md

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title: Troubleshoot slow backup of files and folders
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description: Provides troubleshooting guidance to help you diagnose the cause of Azure Backup performance issues
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ms.topic: troubleshooting
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ms.date: 07/05/2019
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ms.date: 12/28/2022
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author: v-amallick
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ms.service: backup
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ms.author: v-amallick
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ms.custom: engagement-fy23
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---
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# Troubleshoot slow backup of files and folders in Azure Backup
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* Unoptimized mode is slow because the agent has to scan each and every file on the volume and compare against the metadata to determine the changed files.
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* To verify this, open **Job Details** from the MARS agent console and check the status to see if it says **Transferring data (unoptimized, may take more time)** as shown below:
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![Running in unoptimized mode](./media/backup-azure-troubleshoot-slow-backup-performance-issue/unoptimized-mode.png)
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![Screenshot shows backup jobs running in unoptimized mode.](./media/backup-azure-troubleshoot-slow-backup-performance-issue/unoptimized-mode.png)
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* The following conditions can cause the backup job to run in unoptimized mode:
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* First backup (also known as Initial Replication) will always run in unoptimized mode

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