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Copy file name to clipboardExpand all lines: articles/cost-management-billing/manage/change-credit-card.md
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@@ -32,7 +32,7 @@ The supported payment methods for Microsoft Azure are credit cards, debit cards,
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With a Microsoft Customer Agreement, your payment methods are associated with billing profiles. Learn how to [check access to a Microsoft Customer Agreement](#check-the-type-of-your-account).
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When you create a new subscription, you can specify a new credit card. When you do so, no other subscriptions get associated with the new credit card. However, if you later make any of the following changes, *all subscriptions*will use the payment method you select.
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When you create a new subscription, you can specify a new credit card. When you do so, no other subscriptions get associated with the new credit card. However, if you later make any of the following changes, *all subscriptions* use the payment method you select.
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- Make a payment method active with the **Set active** option
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- Use the **Replace** payment option for any subscription
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- Change the default payment method
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1. Select the subscription you'd like to add the credit card to.
1. In the top-left corner, select **+ Add** to add a card. A credit card form appears on the right.
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1. In the top-left corner, select **+ Add** to add a card. A credit card form appears.
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1. Enter credit card details.
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:::image type="content" source="./media/change-credit-card/sub-add-new-default.png" alt-text="Screenshot showing adding a new card." lightbox="./media/change-credit-card/sub-add-new-default.png" :::
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1. To make this card your default payment method, select **Make this my default payment method** above the form. This card becomes the active payment instrument for all subscriptions using the same card as the selected subscription.
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:::image type="content" source="./media/change-credit-card/search.png" alt-text="Screenshot of Search." lightbox="./media/change-credit-card/search.png" :::
## Manage Microsoft Customer Agreement credit cards
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The following sections apply to customers who have a Microsoft Customer Agreement and signed up for Azure online with a credit card and to those that have the correct [MCA permissions](understand-mca-roles.md). [Learn how to check if you have a Microsoft Customer Agreement](#check-the-type-of-your-account).
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The following sections apply to customers who have a Microsoft Customer Agreement and signed up for Azure online with a credit card. You must have the correct [MCA permissions](understand-mca-roles.md). [Learn how to check if you have a Microsoft Customer Agreement](#check-the-type-of-your-account).
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### Change default credit card
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### Detach payment method used by an MCA billing profile
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If your payment method is being used by an MCA billing profile, you'll see a message similar to the following example.
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If your payment method is being used by an MCA billing profile, the following message appears.
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:::image type="content" source="./media/change-credit-card/payment-method-in-use-microsoft-customer-agreement.png" alt-text="Example screenshot showing that a payment method is in use by a Microsoft Customer Agreement." :::
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The following sections answer commonly asked questions about changing your credit card information.
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### Why do I keep getting "Your login session has expired. Please click here to log back in"?
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### Why do I keep getting a "session has expired" error message?
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If you keep getting this error message even if you've already logged out and back in, try again with a private browsing session.
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If you get the `Your login session has expired. Please click here to log back in` error message even if you've already logged out and back in, try again with a private browsing session.
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### How do I use a different card for each subscription?
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As noted previously, when you create a new subscription, you can specify a new credit card. When you do so, no other subscriptions get associated with the new credit card. You can add multiple new subscriptions, each with a unique credit card. However, if you later make any of the following changes, *all subscriptions*will use the payment method you select.
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As noted previously, when you create a new subscription, you can specify a new credit card. When you do so, no other subscriptions get associated with the new credit card. You can add multiple new subscriptions, each with a unique credit card. However, if you later make any of the following changes, *all subscriptions* use the payment method you select.
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- Make a payment method active with the **Set active** option
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- Use the **Replace** payment option for any subscription
Copy file name to clipboardExpand all lines: articles/cost-management-billing/manage/pay-by-invoice.md
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1. On the Payment methods page, select **Pay by wire transfer**.
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1. On the **Pay by wire transfer** page, you see a message stating that you can request to use wire transfer instead of automatic payment using a credit or debit card. Select **Continue** to start the check.
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1. Depending on your approval status:
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- If you're automatically approved, the page shows a message stating that you've been approved to pay by wire transfer. Enter your **Company name** and then select **Save**.
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- If the request couldn't be processed or if you're not approved, you need to follow the steps in the next [Submit a request to set up pay by wire transfer](#submit-a-request-to-set-up-pay-by-wire-transfer) section.
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- If you're automatically approved, the page shows a message stating that you've been approved to pay by wire transfer. Enter your **Company name** and then select **Save**.
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- If the request couldn't be processed or if you're not approved, you need to follow the steps in the next [Submit a request to set up pay by wire transfer](#submit-a-request-to-set-up-pay-by-wire-transfer) section.
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1. If you've been approved, on the Payment methods page under **Other payment methods**, to the right of **Wire transfer**, select the ellipsis (**...**) symbol and then select **Make default**.
Copy file name to clipboardExpand all lines: articles/cost-management-billing/manage/resolve-past-due-balance.md
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@@ -18,7 +18,7 @@ This article applies to customers who signed up for Azure online with a credit c
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If you have a Microsoft Customer Agreement billing account, see [Pay Microsoft Customer Agreement bill](../understand/pay-bill.md) instead.
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If your payment isn't received or if we can't process your payment, you'll get an email and see an alert in the Azure portal telling you that your subscription is past due. The email contains a link that takes you to the Settle balance page.
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You get an email and see an alert in the Azure portal when your payment isn't received or if we can't process your payment. Both inform you that your subscription is past due. The email contains a link that takes you to the Settle balance page.
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[!INCLUDE [Pay by check](../../../includes/cost-management-pay-check.md)]
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1. In the **Subscription overview** page, select the red past due banner to settle the balance.
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> [!NOTE]
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> If you are not the Account Administrator, you will not be able to settle the balance.
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- If your account is in good standing, you won’t see any banners.
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- If your account has a bill ready to be paid, you’ll see a blue banner that takes you to the Settle balance page. You’ll also receive an email that has a link to the Settle balance page.
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- If your account is past due, you’ll see a red banner that says your account is past due that takes you to the Settle balance page. You’ll also receive an email that has a link to the Settle balance page.
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- If your account is in good standing, you don't see any banners.
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- If your account has a bill ready to be paid, you see a blue banner that takes you to the Settle balance page. You also receive an email that has a link to the Settle balance page.
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- If your account is past due, you see a red banner that says your account is past due that takes you to the Settle balance page. You also receive an email that has a link to the Settle balance page.
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1. In the new **Settle balance** page, select **Select payment method**.
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1. In the new area on the right, select a credit card from the drop-down or add a new one by selecting the blue **Add new payment method** link. This credit card will become the active payment method for all subscriptions currently using the failed payment method.
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1. In the new area on the right, select a credit card from the drop-down or add a new one by selecting the blue **Add new payment method** link. This credit card becomes the active payment method for all subscriptions currently using the failed payment method.
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> [!NOTE]
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> * The total outstanding balance reflects outstanding charges across all Microsoft services using the failed payment method.
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> * If the selected payment method also has outstanding charges for Microsoft services, this will be reflected in the total outstanding balance. You must pay those outstanding charges, too.
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Users in the following countries/locales don't see the **Settle balance** option. Instead, they use the [Pay now](../understand/pay-bill.md#pay-now-in-the-azure-portal) option to pay their bill.
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-AT - Austria
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-AU - Australia
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-BE - Belgium
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-BG - Bulgaria
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-CA - Canada
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-CH - Switzerland
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-CZ - Czech Republic
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-DE - Germany
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-DK - Denmark
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-EE - Estonia
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-ES - Spain
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-FI - Finland
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-FR - France
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-GB - United Kingdom
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-GR - Greece
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-HR - Croatia
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-HU - Hungary
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-IE - Ireland
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-IT - Italy
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-JP - Japan
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-KR - South Korea
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-LT - Lithuania
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-LV - Latvia
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-NL - Netherlands
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-NO - Norway
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-NZ - New Zealand
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-PL - Poland
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-PT - Portugal
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-RO - Romania
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-SE - Sweden
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-SK - Slovakia
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-TW - Taiwan
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-`AT` - Austria
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-`AU` - Australia
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-`BE` - Belgium
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-`BG` - Bulgaria
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-`CA` - Canada
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-`CH` - Switzerland
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-`CZ` - Czech Republic
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-`DE` - Germany
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-`DK` - Denmark
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-`EE` - Estonia
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-`ES` - Spain
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-`FI` - Finland
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-`FR` - France
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-`GB` - United Kingdom
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-`GR` - Greece
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-`HR` - Croatia
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-`HU` - Hungary
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-`IE` - Ireland
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-`IT` - Italy
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-`JP` - Japan
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-`KR` - South Korea
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-`LT` - Lithuania
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-`LV` - Latvia
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-`NL` - Netherlands
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-`NO` - Norway
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-`NZ` - New Zealand
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-`PL` - Poland
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-`PT` - Portugal
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-`RO` - Romania
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-`SE` - Sweden
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-`SK` - Slovakia
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-`TW` - Taiwan
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## Troubleshoot declined credit card
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If your credit card charge is declined by your financial institution, contact your financial institution to resolve the issue. Check with your bank to make sure:
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If your financial institution declines your credit card charge, contact your financial institution to resolve the issue. Check with your bank to make sure:
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- International transactions are enabled on the card.
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- The card has sufficient credit limit or funds to settle the balance.
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