Merge pull request #206356 from boris-bazilevskiy/inboundcall

add inbound capabilities page

Author: v-ccolin

articles/communication-services/concepts/telephony/inbound-calling-capabilities.md

@@ -0,0 +1,33 @@
+---
+title: Inbound calling capabilities - Azure Communication Services
+description: Enable inbound PSTN and direct routing calling for different endpoints in Azure Communication Services.
+author: boris-bazilevskiy
+manager: rcole
+services: azure-communication-services
+
+ms.author: krkutser
+ms.date: 07/29/2022
+ms.topic: conceptual
+ms.service: azure-communication-services
+ms.subservice: pstn
+---
+
+# Enable inbound telephony calling for Azure Communication Services.
+
+Inbound PSTN calling is currently supported in GA for Dynamics Omnichannel with phone numbers [provided by Microsoft](./telephony-concept.md#voice-calling-pstn) and phone numbers that supplied by [direct routing](./telephony-concept.md#azure-direct-routing).
+
+**Inbound calling with Dynamics 365 Omnichannel (OC)**
+
+ Supported in General Availability, to setup inbound PSTN or direct routing with Dynamics 365 OC, follow the [instructions here](/dynamics365/customer-service/voice-channel-inbound-calling)
+
+ **Inbound calling with Power Virtual Agents**
+
+ *Coming soon*
+
+**Inbound calling with ACS Client Calling SDK**
+
+*Coming soon*
+
+**Inbound calling with Azure Bot Framework**
+
+Customers participating in Azure Bot Framework Telephony Channel preview can find the [instructions here](/azure/bot-service/bot-service-channel-connect-telephony)

articles/communication-services/toc.yml

@@ -165,6 +165,8 @@ items:
         href: concepts/telephony/direct-routing-provisioning.md
       - name: Certified Session Border Controllers
         href: concepts/telephony/certified-session-border-controllers.md
+      - name: Inbound telephony calling capabilities
+        href: concepts/telephony/inbound-calling-capabilities.md
   - name: SMS
     items:
       - name: SMS SDK overview