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Merge pull request #282191 from nolavime/patch-195
Update itsmc-troubleshoot-overview.md
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articles/azure-monitor/alerts/itsmc-troubleshoot-overview.md

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@@ -3,7 +3,7 @@ title: Troubleshoot problems in ITSMC
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description: Learn how to resolve common problems in IT Service Management Connector.
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ms.author: abbyweisberg
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ms.topic: conceptual
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ms.date: 06/19/2023
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ms.date: 07/30/2024
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ms.reviewer: nolavime
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---
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@@ -110,5 +110,5 @@ The following sections identify common symptoms, possible causes, and resolution
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**Resolution**:
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* Check if the alert is a log search alert. If it isn't a log search alert, configuration items are not supported.
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* If the search results don't have a Computer or Resource column, add them to the query. When you're defining a query in Log Search alerts you need to have in the query result the Configuration items names with one of the label names "Computer", "Resource", "_ResourceId" or "ResourceId”. This mapping enables to map the configuration items to the ITSM payload
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* If the search results don't have a Computer or Resource column, add them to the query. When you're defining a query in Log Search alerts you need to have in the query result the Configuration items names with one of the label names "Computer", "Resource", "_ResourceId" or "ResourceId”. This mapping enables mapping the configuration items to the ITSM payload
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* Check that the values in the Computer and Resource columns are identical to the values in the CMDB. If they aren't, add a new entry to the CMDB with the matching values.

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