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Copy file name to clipboardExpand all lines: articles/active-directory/develop/troubleshoot-publisher-verification.md
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@@ -28,22 +28,22 @@ If you're unable to complete the process or are experiencing unexpected behavior
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## Common Issues
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Below are some common issues that may occur during the process.
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-**I don’t know my Microsoft Partner Network ID (MPN ID) or I don’t know who the primary contact for the account is.**
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1. Navigate to the [MPN enrollment page](https://partner.microsoft.com/dashboard/account/v3/enrollment/joinnow/basicpartnernetwork/new).
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-**I don’t know my Cloud Partner Program ID (Partner One ID) or I don’t know who the primary contact for the account is.**
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1. Navigate to the [Cloud Partner Program enrollment page](https://partner.microsoft.com/dashboard/account/v3/enrollment/joinnow/basicpartnernetwork/new).
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2. Sign in with a user account in the org's primary Azure AD tenant.
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3. If an MPN account already exists, this is recognized and you are added to the account.
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4. Navigate to the [partner profile page](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) where the MPN ID and primary account contact will be listed.
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3. If an Cloud Partner Program account already exists, this is recognized and you are added to the account.
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4. Navigate to the [partner profile page](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) where the Partner One ID and primary account contact will be listed.
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-**I don’t know who my Azure AD Global Administrator (also known as company admin or tenant admin) is, how do I find them? What about the Application Administrator or Cloud Application Administrator?**
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1. Sign in to the [Azure portal](https://portal.azure.com) using a user account in your organization's primary tenant.
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1. Browse to **Azure Active Directory** > [Roles and administrators](https://portal.azure.com/#blade/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/RolesAndAdministrators).
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3. Select the desired admin role.
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4. The list of users assigned that role will be displayed.
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-**I don't know who the admin(s) for my MPN account are**
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Go to the [MPN User Management page](https://partner.microsoft.com/pcv/users) and filter the user list to see what users are in various admin roles.
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-**I don't know who the admin(s) for my CPP account are**
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Go to the [CPP User Management page](https://partner.microsoft.com/pcv/users) and filter the user list to see what users are in various admin roles.
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-**I am getting an error saying that my MPN ID is invalid or that I do not have access to it.**
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-**I am getting an error saying that my Partner One ID is invalid or that I do not have access to it.**
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Follow the [remediation guidance](#mpnaccountnotfoundornoaccess).
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-**When I sign in to the Azure portal, I do not see any apps registered. Why?**
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204 No Content
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```
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> [!NOTE]
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> *verifiedPublisherID* is your MPN ID.
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> *verifiedPublisherID* is your Partner One ID.
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### Unset Verified Publisher
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### MPNAccountNotFoundOrNoAccess
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The MPN ID you provided (`MPNID`) doesn't exist, or you don't have access to it. Provide a valid MPN ID and try again.
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The Partner One ID you provided (`MPNID`) doesn't exist, or you don't have access to it. Provide a valid Partner One ID and try again.
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Most commonly caused by the signed-in user not being a member of the proper role for the MPN account in Partner Center- see [requirements](publisher-verification-overview.md#requirements) for a list of eligible roles and see [common issues](#common-issues) for more information. Can also be caused by the tenant the app is registered in not being added to the MPN account, or an invalid MPN ID.
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Most commonly caused by the signed-in user not being a member of the proper role for the CPP account in Partner Center- see [requirements](publisher-verification-overview.md#requirements) for a list of eligible roles and see [common issues](#common-issues) for more information. Can also be caused by the tenant the app is registered in not being added to the CPP account, or an invalid Partner One ID.
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**Remediation Steps**
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1. Go to your [partner profile](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) and verify that:
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- The MPN ID is correct.
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- The Partner One ID is correct.
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- There are no errors or “pending actions” shown, and the verification status under Legal business profile and Partner info both say “authorized” or “success”.
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2. Go to the [MPN tenant management page](https://partner.microsoft.com/dashboard/account/v3/tenantmanagement) and confirm that the tenant the app is registered in and that you're signing with a user account from is on the list of associated tenants. To add another tenant, follow the [multi-tenant-account instructions](/partner-center/multi-tenant-account). All Global Admins of any tenant you add will be granted Global Administrator privileges on your Partner Center account.
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3. Go to the [MPN User Management page](https://partner.microsoft.com/pcv/users) and confirm the user you're signing in as is either a Global Administrator, MPN Admin, or Accounts Admin. To add a user to a role in Partner Center, follow the instructions for [creating user accounts and setting permissions](/partner-center/create-user-accounts-and-set-permissions).
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2. Go to the [CPP tenant management page](https://partner.microsoft.com/dashboard/account/v3/tenantmanagement) and confirm that the tenant the app is registered in and that you're signing with a user account from is on the list of associated tenants. To add another tenant, follow the [multi-tenant-account instructions](/partner-center/multi-tenant-account). All Global Admins of any tenant you add will be granted Global Administrator privileges on your Partner Center account.
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3. Go to the [CPP User Management page](https://partner.microsoft.com/pcv/users) and confirm the user you're signing in as is either a Global Administrator, MPN Admin, or Accounts Admin. To add a user to a role in Partner Center, follow the instructions for [creating user accounts and setting permissions](/partner-center/create-user-accounts-and-set-permissions).
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### MPNGlobalAccountNotFound
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The MPN ID you provided (`MPNID`) isn't valid. Provide a valid MPN ID and try again.
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The Partner One ID you provided (`MPNID`) isn't valid. Provide a valid Partner One ID and try again.
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Most commonly caused when an MPN ID is provided which corresponds to a Partner Location Account (PLA). Only Partner Global Accounts are supported. See [Partner Center account structure](/partner-center/account-structure) for more details.
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Most commonly caused when an Partner One ID is provided which corresponds to a Partner Location Account (PLA). Only Partner Global Accounts are supported. See [Partner Center account structure](/partner-center/account-structure) for more details.
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**Remediation Steps**
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1. Navigate to your [partner profile](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) > Identifiers blade > Microsoft Cloud Partners Program Tab
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2. Use the Partner ID with type PartnerGlobal
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### MPNAccountInvalid
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The MPN ID you provided (`MPNID`) isn't valid. Provide a valid MPN ID and try again.
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The Partner One ID you provided (`MPNID`) isn't valid. Provide a valid Partner One ID and try again.
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Most commonly caused by the wrong MPN ID being provided.
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Most commonly caused by the wrong Partner One ID being provided.
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**Remediation Steps**
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1. Navigate to your [partner profile](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) > Identifiers blade > Microsoft Cloud Partners Program Tab
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2. Use the Partner ID with type PartnerGlobal
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### MPNAccountNotVetted
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The MPN ID (`MPNID`) you provided hasn't completed the vetting process. Complete this process in Partner Center and try again.
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The Partner One ID (`MPNID`) you provided hasn't completed the vetting process. Complete this process in Partner Center and try again.
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Most commonly caused by when the MPN account hasn't completed the [verification](/partner-center/verification-responses) process.
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Most commonly caused by when the CPP account hasn't completed the [verification](/partner-center/verification-responses) process.
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**Remediation Steps**
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1. Navigate to your [partner profile](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) and verify that there are no errors or **pending actions** shown, and that the verification status under Legal business profile and Partner info both say **authorized** or **success**.
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2. If not, view pending action items in Partner Center and troubleshoot with [here](/partner-center/verification-responses)
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### NoPublisherIdOnAssociatedMPNAccount
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The MPN ID you provided (`MPNID`) isn't valid. Provide a valid MPN ID and try again.
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The Partner One ID you provided (`MPNID`) isn't valid. Provide a valid Partner One ID and try again.
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Most commonly caused by the wrong MPN ID being provided.
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Most commonly caused by the wrong Partner One ID being provided.
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**Remediation Steps**
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1. Navigate to your [partner profile](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) > Identifiers blade > Microsoft Cloud Partners Program Tab
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2. Use the Partner ID with type PartnerGlobal
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### MPNIdDoesNotMatchAssociatedMPNAccount
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The MPN ID you provided (`MPNID`) isn't valid. Provide a valid MPN ID and try again.
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The Partner One ID you provided (`MPNID`) isn't valid. Provide a valid Partner One ID and try again.
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Most commonly caused by the wrong MPN ID being provided.
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Most commonly caused by the wrong Partner One ID being provided.
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**Remediation Steps**
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1. Navigate to your [partner profile](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) > Identifiers blade > Microsoft Cloud Partners Program Tab
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You aren't authorized to set the verified publisher property on application (<`AppId`).
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Most commonly caused by the signed-in user not being a member of the proper role for the MPN account in Azure AD- see [requirements](publisher-verification-overview.md#requirements) for a list of eligible roles and see [common issues](#common-issues) for more information.
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Most commonly caused by the signed-in user not being a member of the proper role for the CPP account in Azure AD- see [requirements](publisher-verification-overview.md#requirements) for a list of eligible roles and see [common issues](#common-issues) for more information.
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**Remediation Steps**
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1. Sign in to the [Azure AD Portal](https://aad.portal.azure.com) using a user account in your organization's primary tenant.
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### MPNIdWasNotProvided
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The MPN ID wasn't provided in the request body or the request content type wasn't "application/json".
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The Partner One ID wasn't provided in the request body or the request content type wasn't "application/json".
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Most commonly caused when the verification is being performed via Graph API, and the MPN ID wasn’t provided in the request.
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Most commonly caused when the verification is being performed via Graph API, and the Partner One ID wasn’t provided in the request.
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**Remediation Steps**
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1. Navigate to your [partner profile](https://partner.microsoft.com/pcv/accountsettings/connectedpartnerprofile) > Identifiers blade > Microsoft Cloud Partners Program Tab
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