Merge pull request #235036 from RoseHJM/mdb-get-help-table-final

MDB get help final

Author: v-regandowner

articles/dev-box/how-to-get-help.md

@@ -0,0 +1,68 @@
+---
+title: Get support for Microsoft Dev Box
+description: Learn how to choose the appropriate channel to get support for Microsoft Dev Box, and what options you should try before opening a support request.  
+author: RoseHJM
+ms.author: rosemalcolm
+ms.service: dev-box
+ms.topic: how-to 
+ms.date: 04/20/2023
+ms.custom: template-how-to-pattern
+---
+
+# Get support for Microsoft Dev Box
+
+There are multiple channels available to give you help and support in Microsoft Dev Box. The support channel you choose depends on your role and your access to existing Dev Box resources. The fastest way to get help is to use the correct channel.
+
+In the following table, select your role to see how to get help for urgent issues. For non-urgent issues, select an option.
+
+|My role is: |My issue is urgent:                    |My issue isn't urgent: |
+|------------|-------------------------------------------------------------------------------------|------------------------|
+|Administrator </br>(IT admin, Dev infra admin) |[Support for administrators](#support-for-administrators) |[Learn about the Microsoft Developer Community](#discover-the-microsoft-developer-community-for-dev-box)|
+|Dev team lead </br>(Project Admin) |[Support for dev team leads](#support-for-dev-team-leads) |[Search Microsoft Developer Community](https://developercommunity.microsoft.com/devbox) |
+|Developer </br>(Dev Box User)|[Support for developers](#support-for-developers) |[Report to Microsoft Developer Community](https://developercommunity.microsoft.com/devbox/report) |
+
+## Support for administrators
+Administrators include IT admins, Dev infrastructure admins, and anyone who has administrative access to all your Dev Box resources.
+#### 1. Internal troubleshooting
+Always use your internal troubleshooting processes before contacting support. As a dev infrastructure admin, you have access to all Dev Box resources through the Azure portal and through the Azure CLI.
+#### 2. Contact support
+If you can't resolve the issue, open a support request to contact Azure support: 
+
+   **[Contact Microsoft Azure Support - Microsoft Support](https://support.microsoft.com/topic/contact-microsoft-azure-support-2315e669-8b1f-493b-5fb1-d88a8736ffe4).**
+
+- To learn more about support requests, refer to: [Create an Azure support request](../azure-portal/supportability/how-to-create-azure-support-request.md).
+
+## Support for dev team leads
+Developer team leads are often assigned the DevCenter Project Admin role. Project Admins have access to manage projects and pools.
+#### 1. Internal troubleshooting
+Always use your internal troubleshooting processes before escalating an issue.
+As a DevCenter Project Admin, you can:
+- View the network connections attached to the dev center.
+- View the dev box definitions attached to the dev center.
+- Create, view, update, and delete dev box pools in the project. 
+
+#### 2. Contact your dev infrastructure admin
+If you can't resolve the issue, escalate it to your dev infrastructure admin.
+
+## Support for developers
+Developers are assigned the Dev Box User role, which enables you to create and manage your own dev boxes through the developer portal. You don't usually have permissions to manage Dev Box resources in the Azure portal; your dev team lead manages those resources.
+#### 1. Internal troubleshooting
+Always use your internal troubleshooting processes before escalating an issue.
+As a developer, you can troubleshoot your dev boxes through the developer portal. You can create a dev box, start, stop, and delete your dev boxes. 
+#### 2. Contact your dev team lead
+If you can't resolve the issue, escalate it to your dev team lead (DevCenter Project Admin).
+## Discover the Microsoft Developer Community for Dev Box
+
+For issues that aren't urgent, get involved with the Microsoft Developer Community. You can discover how others are solving their issues, discuss approaches to working with Dev Box, and suggest new features and enhancements for the product.
+
+#### Find similar issues
+The Microsoft Developer Community can provide useful information on non-urgent issues. 
+
+Start by exploring existing feedback for the issue you’re experiencing: [Search Microsoft Developer Community](https://developercommunity.microsoft.com/devbox).
+
+#### Report an issue to the product team
+If you don’t see your issue in the discussion forum, you can report it to the product team through the Microsoft Developer Community portal: [Report to Microsoft Developer Community](https://developercommunity.microsoft.com/devbox/report).
+
+## Next steps
+
+- To learn more about support requests, refer to: [Create an Azure support request](../azure-portal/supportability/how-to-create-azure-support-request.md).

articles/dev-box/toc.yml

@@ -53,6 +53,8 @@ items:
       href: how-to-customize-devbox-azure-image-builder.md
     - name: Manage a dev box through developer portal
       href: how-to-create-dev-boxes-developer-portal.md
+    - name: Get support for Microsoft Dev Box
+      href: how-to-get-help.md  
 - name: Reference
   items:
     - name: Azure CLI