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articles/active-directory/cloud-sync/how-to-troubleshoot.md

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@@ -162,22 +162,23 @@ By selecting the status, you can see additional information about the quarantine
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![Screenshot that shows additional information about the quarantine.](media/how-to-troubleshoot/quarantine-2.png)
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Right clicking on the status will bring up additional options:
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- view provisioning logs
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- view agent
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- clear quarantine
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Right-clicking on the status will bring up additional options:
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![Screenshot that shows the right-click menu options.](media/how-to-troubleshoot/quarantine-4.png)
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- view provisioning logs
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- view agent
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- clear quarantine
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![Screenshot that shows the right-click menu options.](media/how-to-troubleshoot/quarantine-4.png)
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### Resolve a quarantine
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There are two different ways to resolve a quarantine. They are:
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- clear quarantine - clears the watermark and runs a delta sync
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- restart the provisioning job - clears the watermark and runs an initial sync
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- clear quarantine - clears the watermark and runs a delta sync
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- restart the provisioning job - clears the watermark and runs an initial sync
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#### Clear quarantine
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To clear the watermark and run a delta sync on the provisioning job once you have verified it, simply right-click on the status and select **clear quarantine**.
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You should see an notice that the quarantine is clearing.
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![Quarantine status information](media/how-to-troubleshoot/quarantine-6.png)
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#### Restart the provisioning job
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Use the Azure portal to restart the provisioning job. On the agent configuration page, select **Restart provisioning**.
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![Restart provisioning](media/how-to-troubleshoot/quarantine-3.png)
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- Use Microsoft Graph to [restart the provisioning job](/graph/api/synchronization-synchronizationjob-restart?tabs=http&view=graph-rest-beta&preserve-view=true). You'll have full control over what you restart. You can choose to clear:
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- Escrows, to restart the escrow counter that accrues toward quarantine status.
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- Quarantine, to remove the application from quarantine.
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- Watermarks.
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`POST /servicePrincipals/{id}/synchronization/jobs/{jobId}/restart`
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## Repairing the the Cloud Sync service account
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If you need to repair the cloud sync service account you can use the `Repair-AADCloudSyncToolsAccount`.
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1. Use the installation steps outlined [here](reference-powershell.md#install-the-aadcloudsynctools-powershell-module) to begin and then continue with the remaining steps.
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2. From a Windows PowerShell session with administrative privileges, type or copy and paste the following:
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```
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Connect-AADCloudSyncTools
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```
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3. Enter your Azure AD global admin credentials
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4. Type or copy and paste the following:
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```
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Repair-AADCloudSyncToolsAccount
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```
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If you need to repair the cloud sync service account you can use the `Repair-AADCloudSyncToolsAccount`.
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1. Use the installation steps outlined [here](reference-powershell.md#install-the-aadcloudsynctools-powershell-module) to begin and then continue with the remaining steps.
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2. From a Windows PowerShell session with administrative privileges, type or copy and paste the following:
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```powershell
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Connect-AADCloudSyncTools
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```
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3. Enter your Azure AD global admin credentials.
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4. Type or copy and paste the following:
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```
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Repair-AADCloudSyncToolsAccount
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```
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5. Once this completes it should say that the account was repaired successfully.
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## Next steps

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