Merge pull request #246882 from ericd-mst-github/erd-aib-troubleshoot

Updating troubleshoot doc

Author: prmerger-automator[bot]

articles/virtual-machines/linux/image-builder-troubleshoot.md

@@ -4,7 +4,7 @@ description: This article helps you troubleshoot common problems and errors you
 author: kof-f
 ms.author: kofiforson
 ms.reviewer: erd
-ms.date: 06/07/2023
+ms.date: 07/31/2023
 ms.topic: troubleshooting
 ms.service: virtual-machines
 ms.subservice: image-builder
@@ -756,6 +756,32 @@ These error log messages are mostly harmless, because resource deletions are ret
 
 Making these observations is especially important in build failures, where these error messages might lead you to conclude that they're the reason for the failures, even when the actual errors might be elsewhere.
 
+#### Error
+
+When images are stuck in template deletion, the customization log may show the below error:
+
+```output
+error deleting resource id /subscriptions/<subscriptionID>/resourceGroups/<rgName>/providers/Microsoft.Network/networkInterfaces/<networkInterfacName>: resources.Client#DeleteByID: Failure sending request: StatusCode=400 -- 
+Original Error: Code="NicInUseWithPrivateEndpoint"
+Message="Network interface /subscriptions/<subscriptionID>/resourceGroups/<rgName>/providers/Microsoft.Network/networkInterfaces/<networkInterfacName> cannot be deleted because it is currently in use with an private endpoint (/subscriptions/<subscriptionID>/resourceGroups/<rgName>/providers/Microsoft.Network/privateEndpoints/<pIname>)." Details=[]
+```
+
+#### Cause
+
+The error occurs because the network interface is currently in use with a private endpoint.
+
+#### Solution
+
+To resolve the issue, delete the below resources one by one in the specific order:
+
+1. Private endpoint connection. You can find this in the private link service resource by going to the "private endpoint connections" tab on the private link service resource page.
+1. Private link service.
+1. Network interface and load balancer.
+1. Resource Group.
+1. Image template.
+
+For additional assistance, you can [contact Azure support](/azure/azure-portal/supportability/how-to-create-azure-support-request) to resolve the stuck deletion error.
+
 ## DevOps tasks
 
 ### Troubleshoot the task