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articles/communication-services/resources/troubleshooting/voice-video-calling/audio-issues/poor-quality.md

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@@ -58,4 +58,5 @@ By comparing the recordings, you may be able to determine where the issue is com
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We found in some scenarios that when the browser is playing sound, especially if the sound is loud,
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and the user starts speaking, the user's audio input in the first few seconds may be overly processed,
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leading to distortion in the sound. This can be observed by comparing the ref\_out.wav and input.wav files in aecdump files.
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In this case, reducing the volume of audio playing sound may help.
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