Update articles/communication-services/concepts/telephony/How to Manage Your Calling Identity.md

Co-authored-by: Victor Chapel <[email protected]>

Author: henikaraa

articles/communication-services/concepts/telephony/How to Manage Your Calling Identity.md

@@ -20,7 +20,8 @@ their calls answered or even noticed by customers. In many cases, calls
 from unknown or unfamiliar numbers are ignored or blocked by recipients.
 
 
-leading to missed opportunities for sales, customer service, and other
+This leads to missed opportunities for sales, customer service, and other
+
 important interactions. This can be especially challenging for
 businesses that rely heavily on phone-based communication, such as call
 centers or sales teams. In order to address these challenges, Azure